→ Use the App.
Ask a vet, understand symptoms, and decide what to do next.
Frequently Asked Questions
ASK A VET™ gives you clear answers from real vets.
So you know exactly what to do, when it matters most.
What Do You Need Right Now?
This is your decision tree. Keep it simple, fast, and instinctive.
→ Get an ID Tag.
Instant contact, no apps required for the finder.
→ Get a Tracker.
Real-time GPS, activity/health monitoring, and safety alerts.
→ Start with the App, then add Tag or a Tracker anytime.
Build your setup based on your pet’s lifestyle.
App vs ID Tag vs Tracker
This removes confusion instantly and increases confidence.
Talk to a real vet
- App: Yes
- ID Tag: No
- Tracker: No
AI health insights
- App: Yes
- ID Tag: No
- Tracker: Yes
Health & behaviour tracking
- App: Yes
- ID Tag: No
- Tracker: Yes
Store medical records
- App: Yes
- ID Tag: No
- Tracker: No
Instant contact if lost
- App: Yes (with tag/tracker)
- ID Tag: Yes
- Tracker: Yes
Works without battery
- App: Yes
- ID Tag: Yes
- Tracker: No
Real-time GPS tracking
- App: No
- ID Tag: No
- Tracker: Yes
Activity monitoring
- App: Limited
- ID Tag: No
- Tracker: Yes
Best for
- App: Advice & health management
- ID Tag: Lost pet safety
- Tracker: Full safety + tracking
App = Understanding your pet
ID Tag = Getting them home fast
Tracker = Never losing them in the first place
People usually start with one, then realise:
• The App helps them understand what’s going on
• The Tag protects against the worst-case scenario
• The Tracker gives real-time control and peace of mind
It becomes a complete system, not just a product.
Start with the App.
Ask one question.
Everything else becomes clearer from there.
When would I use ASK A VET™?
This is where people go “oh… that’s me” and convert.
Open the App, ask a vet, and understand why and if it’s urgent or not.
Track appetite changes and ask for guidance before it becomes serious.
If they have an ID Tag, someone can contact you instantly.
If they have a Tracker, you can see exactly where they are.
Log behaviour changes and spot patterns early with tracking.
Use the App to guide feeding, training, behaviour, and health from day one.
Ask follow-up questions in the App and actually understand the plan.
Keep all records, instructions, and health info in one place.
Quick FAQs About the ASK A VET™ App
Get real answers, track your pet properly, and help make sure they get home safely.
The ASK A VET™ app is a pet and animal health platform that helps you manage your animal’s care in one place. You can ask veterinary questions, track health and behaviour, store important records, and build a clearer picture of your animal’s wellbeing over time.
The app is designed for pet owners, breeders, rescuers, foster carers, trainers, and farmers who want better access to veterinary guidance and better tools to manage animal health. Whether you have one dog, five cats, or a whole group of farm animals, the app is built to make things simpler.
You can use the app to ask questions, log symptoms, track habits and health changes, upload documents, save medical history, manage multiple animals, and access tools that help you stay organised and proactive about care.
Yes. The app is designed to give you access to veterinary guidance from qualified professionals, so you can get clearer direction when something feels off, when you are unsure what to do next, or when you want a better understanding of your options.
No. In fact, a lot of the value is in everyday use. It is helpful for small concerns, behaviour changes, ongoing monitoring, medication questions, recovery tracking, and general decision-making. It is there for the “Is this normal?” moments as much as the more urgent ones.
No. The app is there to support you, not replace hands-on veterinary care where an in-person exam, testing, or treatment is needed. It helps you make better decisions faster and can also help you know when a clinic visit should not wait.
You can ask about symptoms, vomiting, diarrhoea, appetite changes, behaviour changes, limping, skin issues, medication questions, post-op care, dental concerns, general care, preventive health, and more. If it relates to your animal’s health, wellbeing, or daily care, it belongs in the app.
Yes. Many people use it when they are trying to work out whether they need to book in, monitor at home, or go straight to an emergency clinic. It helps give context, next steps, and better preparation.
Yes. It is useful after appointments for tracking progress, logging medications, storing treatment plans, and keeping all the details somewhere you can actually find later instead of trying to remember what was said while stressed in a consult room.
You can track a wide range of health and lifestyle information such as appetite, food, weight, medications, vomiting, stool, urination, behaviour, activity, vaccinations, and other changes that may become important over time.
Because a lot of problems do not appear as one dramatic event. They build gradually. Subtle changes in appetite, thirst, behaviour, energy, or toilet habits often show up before a condition becomes obvious. Tracking helps you notice patterns earlier and gives your vet better information to work with.
No. You can track as much or as little as you want. Even occasional entries can be useful, and the app becomes more valuable the more consistently you use it. It is meant to work in real life, not create homework.
Yes. You can keep important information together in one place, including medical history, notes, documents, and other useful details. This makes it much easier when you need to review something quickly or share relevant information.
Yes. This helps build a more complete record and can be very useful when monitoring changes over time or giving better context to a veterinary question.
Yes. The app is designed so you can manage multiple animals under one account, which is especially useful for households with more than one pet, breeders, rescuers, and farm setups.
No. ASK A VET™ is built for more than just dogs and cats. It can also support a wider range of animals, including farm animals, depending on how you use the platform and what information you want to store and track.
Yes. The platform includes AI-powered support and insights designed to help you notice patterns, organise information, and get more value from the data you track. It is there to support decision-making, not pretend to be a replacement for proper veterinary care.
Google gives you everything from “totally fine” to “your dog has three minutes to live,” usually in the same search. ASK A VET™ gives you a system built around your actual animal, with tracking, context, and proper guidance instead of random internet chaos. You can also at any time chat to a real vet.
Very much so. It is built to reduce guesswork and help you make calmer, more informed decisions. Instead of spiralling, you have a place to check patterns, ask questions, and work out what matters and what can wait.
That is fine. The app is designed to be practical and user-friendly. You do not need to be tech-savvy to use it. The goal is to make animal care easier, not more complicated. There is a big purple button to press on the home screen and chat to a vet.
Yes. It can be especially useful for pets with chronic conditions because it lets you keep records organised, monitor trends over time, and keep track of medications, flare-ups, symptoms, or recurring issues more clearly.
Yes. It is very useful for new pet owners because there are always a hundred questions in the beginning. Feeding, toilet habits, behaviour, parasites, vaccination timing, training concerns, chewing, scratching, sleep, weird noises, dramatic zoomies, the usual chaos.
The app is designed to store your animal’s information securely, and you stay in control of what you add and what is shared.
Not unless you choose to share it via family sharing. Your information is not just floating around for the neighbourhood gossip group.
No. The app works on its own. ID tags and GPS/health trackers are additional tools that can connect with the wider ASK A VET™ ecosystem, but you can absolutely start with just the app.
The platform can include different pricing options depending on how you want to use it, such as pay-per-telehealth access or subscription plans. This gives people flexibility instead of forcing everyone into the same setup.
Yes, because healthy pets still need records, reminders, monitoring, and a plan for when something changes. The best time to set things up is before you are stressed, tired, and trying to remember your dog’s medication history while standing in a waiting room.
Because ASK A VET™ is not just a storage tool or a cute tracking app. It is built around real veterinary decision-making. It is designed to help you understand what is happening, what changed, and what to do next.
ASK A VET™ was created by Dr Duncan Houston, a veterinarian who has worked across a wide range of veterinary settings and built the platform to solve the real-world gaps pet owners run into all the time: confusion, missing records, delayed decisions, and nowhere good to turn when something feels off.
Getting Started
ASK A VET™ is a veterinary health platform designed to give you clarity about your animal’s health. It combines three key things in one place:
• Direct access to qualified veterinarians as well as a custom built AI Veterinarian for instant answers.
• Structured health and behaviour tracking
• Centralised medical records and documents
Instead of guessing, waiting, or relying on unreliable sources, you have a system that helps you understand what’s happening with your animal and what to do next.
ASK A VET™ is designed for:
• Pet owners who want quick, reliable advice
• First-time owners who need guidance
• Multi-pet households managing complex care
• Breeders and trainers tracking behaviour and development
• Farmers managing livestock health
If you have an animal and want better decision-making, it’s built for you.
No. The app is designed to be simple to use while still giving you powerful insights. You don’t need any medical background to get value from it.
You can set up a basic profile in under a minute. Adding detailed history and tracking takes longer, but that can be done gradually over time.
You create your pet profile, then you can:
• Ask your first question
• Start tracking health data
• Upload records or past vet history
Most users start by asking a question or logging a current concern.
Veterinary Support & Advice
Questions are answered by qualified veterinarians with real clinical experience. This is not a chatbot-only system, you have access to real professionals.
ASK A VET™ is ideal for:
• Early symptoms and “something seems off” situations
• Behaviour changes
• Diet and feeding questions
• Medication clarification
• Post-surgery or recovery monitoring
• Deciding whether something is urgent
It fills the gap between “wait and see” and “rush to the emergency clinic.”
No responsible veterinarian will diagnose without a physical exam when one is required. What you will get is:
• Clinical guidance
• Likely possibilities
• Clear next steps
• Advice on urgency
This is often exactly what owners need to make the right decision.
Yes, and that’s one of the biggest benefits. It helps you:
• Decide if something is urgent
• Prepare for your vet visit
• Know what questions to ask
Yes. Many people use it to:
• Better understand a diagnosis
• Clarify treatment plans
• Monitor recovery
• Ask follow-up questions
That’s exactly why the app exists. You can ask anything, whether it’s small, embarrassing, or something you’re unsure about.
Response times depend on demand, but the system is designed to prioritise getting you guidance as quickly as possible. We have a custom built AI Vet to provide you with instant reliable answers. You can also transfer this AI Vet chat over to a real certified veterinarian at any time.
Health Tracking & Data
Most serious conditions don’t appear suddenly, they develop gradually. Subtle changes in behaviour, appetite, weight, or activity are often the first signs.
Tracking allows you to:
• Spot patterns early
• Detect changes you would otherwise miss
• Provide better information to your vet
• Improve long-term outcomes
You can track a wide range of health and behaviour metrics, including:
• Weight and body condition
• Food and appetite
• Water intake
• Medications and treatments
• Vaccinations
• Vomiting and diarrhoea
• Urination patterns
• Activity and exercise
• Behaviour changes
• Skin, ears, eyes, and mobility
Over time, this creates a complete health profile.
No. Even small amounts of data are useful. The more consistent you are, the more valuable the insights become.
The AI looks at trends and patterns across your pet’s data and can:
• Flag unusual changes
• Highlight potential issues early
• Suggest when something needs attention
It doesn’t replace a vet, but it helps you notice things sooner.
In many cases, yes. Early detection often means:
• Simpler treatment
• Less severe disease
• Fewer emergency visits
Medical Records & Documents
Yes. You can upload and organise:
• Vet records
• Blood test results
• Imaging reports
• Prescriptions
• Notes and photos
Everything stays in one place, accessible anytime.
Because:
• You always have access, even if you change clinics
• You can share information instantly
• You’re not relying on memory during stressful situations
Yes. You can choose to share relevant information when needed.
Safety, ID Tags & Lost Pets
If your pet is linked to an ASK A VET™ ID tag or tracker:
• A finder can scan or tap the tag
• Your pet’s profile opens instantly
• Your contact details are available immediately
This removes the delay of needing a microchip scanner.
Microchips:
• Require a vet or shelter to scan
• Often have outdated contact details
ASK A VET™ tags:
• Work instantly with any smartphone
• Show live, up-to-date information
• Notify you when your pet is found
The app itself does not track location unless paired with a GPS tracker. Trackers provide real-time location and safety alerts.
Payments & Pricing
(Pop-up for subscription options)
This gives flexibility depending on how often you need support.
If you want to be able to chat to a real certified veterinarian or our AI Vet along with ongoing access, frequent advice, and peace of mind, a subscription is required and provides better value.
No. Pricing is transparent and based on the option you choose.
Multiple Pets & Use Cases
Yes. You can add and manage multiple animals in one account.
Yes. ASK A VET™ supports:
• Dogs and cats
• Small animals
• Exotic pets
• Farm animals
Yes. It’s useful for tracking development, behaviour, and health across multiple animals.
Technical & Practical Questions
The app is designed to work on both iOS and Android devices.
Yes. Internet is required for syncing data and accessing vet support.
Your data is stored securely and will sync when you log back into your account.
No. Most interactions are quick. You can log data or ask a question in seconds.
Privacy & Security
You do. You control your pet’s information and how it’s used.
Yes. Data is stored securely with appropriate protections in place.
Only if you choose to share it, such as through an ID tag for lost pet recovery.
Trust & Decision Making
Because it’s built by Dr Duncan Houston a veterinarian who has worked across emergency, general practice, and multiple animal industries, and has seen how often owners are left without clear guidance.
It solves uncertainty.
Most owners either:
• Wait too long
• Panic too early
• Rely on unreliable information
ASK A VET™ gives you structured, reliable guidance so you can make better decisions.
Confidence.
You’re no longer guessing. You have a system, support, and clarity behind every decision.
Final Nudge Section (high conversion)
Most people don’t think they need it… until something happens.
Start with one question and see how it changes the way you manage your animal’s health.
Core Understanding
A Smart ID Tag turns your pet’s collar into a live, updateable profile instead of a fixed piece of metal. Instead of just a name and number, it gives full, real-time information that can actually help someone return your pet safely.
Because most tags are outdated, hard to read, or incomplete. People find a pet, try the number, and it doesn’t work. Or they don’t call at all. Smart tags remove that friction completely.
Speed and accuracy. The faster someone can identify your pet and contact you, the higher the chance of getting them home. This removes delays, confusion, and dead ends.
How It Works (Real World)
They scan or tap the tag.
Your pet’s profile opens instantly.
They contact you straight away.
No vet. No shelter. No waiting.
Oh and btw. You get a notification of your pets location when their tag is found. No battery required… MAGIC!
If they can open a camera or use a phone, they can use it. That covers almost everyone.
The tag gives clear direction. Scanning the tag opens a specific website page for your pet. It tells them exactly how to contact you and what to do next.
This is rare, but for full protection, many owners combine the tag with a tracker or microchip as backup layers.
QR vs NFC (Important Clarity)
Because different people use different methods.
QR = universal
NFC = faster
Having both means almost anyone can access your pet’s details instantly.
QR is the most universally used. NFC is faster when people know how to use it. Together, they cover nearly all situations.
They can just scan the QR code instead.
Comparison to Microchips (Big Selling Section)
Microchips only work if:
• Your pet is taken to a vet or shelter
• Someone scans it
• Your details are up to date!
That can take hours or days.
PS: Being an emergency vet I have stray animals dropped off all the time. I would say that more than 50% of the time the animal does not have a microchip, the microchip is not working, OR the details are not up to date. A lot of the time the microchip details are still the breeders.
Smart ID Tags work immediately with any smartphone. The person who finds your pet can contact you within seconds.
Smart ID Tag + Microchip + Tracker
That gives you instant contact, backup identification, and real-time location.
Profile & Information
At minimum:
• Your phone number
• Pet’s name
Better setup:
• Your email
• Secondary contact details
• Regular vet clinic details
• Medical notes
• Allergies
• Behaviour notes
• Feeding or handling instructions
Yes, and it can be extremely helpful. For example:
• Allergies
• Medications
• Conditions like epilepsy or diabetes
Yes. If you change your number, move house, or update details, it reflects instantly. To update a microchip’s details can take weeks, even months!
My personal experience with microchips… I had to remind the government to update ones of my pet’s details because they forgot too or missed doing it. And I’m the vet that completed and sent in the documents!
Unlike engraved tags, you can update it at any time without replacing the tag.
Safety & Privacy
No. You control what is shown. Only the information you choose to share is visible.
No. The tag does not provide live tracking. It only shows information when scanned. And this information is only shown to your or your family members who have in app access to your pet.
Only if you choose to include it. Most people use phone contact instead.
Yes. Your data is stored securely, and access is limited to what you allow publicly.
Durability & Design
No. The tag is designed to be durable and remain scannable with normal use.
Yes. It’s built for real pets, not just showroom dogs.
No. It’s lightweight and designed for everyday wear.
No. It’s silent, which many owners prefer.
Practical Scenarios
They scan the tag, see your contact details, and call you immediately. No waiting for a clinic or council. You also get a notification with the GPS location of where and when your pet has been scanned.
They can scan it instantly and message or call you. No need to go to a vet or worse… the pound.
Medical notes on the profile can help the finder understand urgency and how to handle your pet safely. You can also include your pets' regular vet clinic so they can be brought to the right place straight away.
The finder doesn’t need a clinic. They can contact you immediately at any time.
Notifications & Alerts
Yes. You can receive alerts when your pet’s tag is scanned, including when and where.
Because you can act immediately instead of wondering where your pet is. Your pet may be found even before you know they’re gone.
Ownership & Setup
Download the app, add your pet, scan the tag, and add your details. It takes a few minutes.
Yes. You can update the profile and reassign it if needed.
You can deactivate or update your profile and replace the tag.
Limitations (Important for Trust)
• It does not provide real-time GPS tracking
• It does not replace emergency veterinary care
• It does not work if it’s not attached to your pet
Buying Decision
Yes. Many lost pets are indoor pets that escape unexpectedly.
Many current tags have limitations. If your current tag is engraved, it can’t be updated and has minimal information. The ASK A VET™ Smart ID Tag gives you far more flexibility and security.
It might feel like it until the day your pet goes missing. Then it becomes the most important thing on their collar.
Core Understanding
It’s a smart device that attaches to your pet’s collar, harness, jacket, lead, hat… and lets you track their location in real time while also monitoring their activity, behaviour, and health patterns through the ASK A VET™ app.
It removes uncertainty.You always know where your pet is, how active they’ve been, and whether something has changed that might need some attention.
• Dogs that roam, escape, or have strong prey drive
• Outdoor or adventurous pets
• Owners who travel or leave pets with others
• Pets with health or behaviour concerns
• Anyone who wants real peace of mind
PS: As an emergency vet, honestly every owner should have the FREE ASK A VET™ app and ID Tag at a minimum. If you really want to care for your pet, then get a Tracker as well. You won’t regret it.
GPS & Location Tracking
The tracker uses GPS and mobile connectivity to send your pet’s location directly to your phone in real time through the ASK A VET™ app.
Accuracy is typically within a few meters depending on environment, signal strength, and surroundings.
Yes. You can track your pet’s movement in real time and follow their location directly on your phone.
You can open the app immediately, see their live location, and go straight to them instead of searching blindly.
It works wherever there is GPS and mobile network coverage. Performance may vary in remote or underground areas.
Yes. You can track multiple animals within the same app and also share these animals with your family, sitters, carers, friends, etc. You only share what you want.
Safety Features
A virtual fence lets you set a safe zone. If your pet leaves that area, you get an instant alert.
Alerts are sent in real time or near real time, depending on connectivity.
Yes. You can view location history to see movement patterns and behaviour over time.
Yes. Some models include sound or vibration features that can help with recall and behaviour training.
Health & Activity Tracking
Depending on the model, it can track:
• Activity levels
• Steps and movement
• Behaviour patterns
• Rest and sleep trends
• Barking or activity changes
Dr Duncan is always adding more and more and the AI platform is always learning as well to provide more and better insights.
Changes in activity or behaviour are often early signs of health issues. Tracking helps you spot problems before they become serious.
It doesn’t diagnose conditions, but it can highlight changes and trends that may need attention.
Yes. The tracker works alongside the app to give a more complete picture of your pet’s health.
Battery & Charging
Battery life depends on usage and settings, but it is designed for extended use with efficient power management. Up to 14 days depending on how much you use it and what settings.
All devices charge via USB C. Remember to make sure the waterproof cover is closed at all times.
Tracking will stop until the device is recharged. You’ll typically receive low battery alerts before that happens.
Yes. Adjusting tracking frequency and settings can significantly extend battery life.
Design & Durability
Yes IPX67, can be submersed to 1m for 30 minutes. It is designed to handle rain, splashes, and typical outdoor conditions.
Yes. At 68g including the silicone strap, it is designed to be lightweight, comfortable, and suitable for 24 hour daily use. Suggested to be worn for animals above 4kg.
It is designed to attach securely to collars or harnesses when fitted correctly.
At the moment for animals above 4kg. Different models and sizes will be available soon, including options for smaller animals.
Connectivity & Setup
The tracker uses esim mobile connectivity, which is included in both the tracker and premium plans.
The device uses mobile networks to transmit location data in real time, similar to how your phone works. Also for software updates, bug fixes, and any improvements.
- Download the ASK A VET™ app.
- Add your pets’ profile.
- Click on your pet and attach the tracker.
It takes just a few minutes.
Wi-Fi can assist with setup, battery saving, app updates, tracker updates and certain features, but GPS tracking primarily relies on mobile networks.
Privacy & Security
No. Only you (and people you choose to share access with) can see your pet’s location.
Yes. Your pet’s data and location information are securely stored and protected.
Real-World Scenarios
You open the app, see their live location, and go straight to them instead of searching the neighbourhood.
You can check the app and immediately see where your dog is. You can even add your sitter to your ASK A VET™ Family and allow them to see your pets’ location as well.
Yes. Changes in activity or behaviour patterns can be tracked and reviewed to spot early signs of issues.
Yes. It’s ideal for outdoor adventures where dogs may roam or get out of sight.
Limitations (Build Trust)
• It does not replace supervision
• It does not guarantee prevention of escape
• It depends on battery and network coverage
Being aware of this helps set realistic expectations.
Buying Decision
They serve different purposes:
• Tracker = Find your pet in real time
• ID Tag = Let someone contact you instantly
Using both gives you the best protection, because unfortunately if the tracker runs out of battery, it needs to be charged again to show your pets’ unique ID QR code.
Even well-trained pets can get spooked, chase something, or slip out unexpectedly. It’s happened to me, I’m sure it may have or will happen to you. One mistake is all it takes and it can scare the sh*t out of you!
It feels like that until the one time you actually need it. Then it becomes invaluable.
- ASK A VET™ Plans
- Getting Started
- Understanding Why Subscriptions Exist
- Free Plan
- Tracker Plan
- Premium Plan
- Features Across Plans
- Multiple Pets, Family Access, and Shared Use
- Coverage, Travel, and Connectivity
- Billing, Renewal, Changes, and Flexibility
- Activation, Setup, and Device Use
- Real-World Use Cases
- Common Concerns and Objections
- Shorter premium site-ready version
ASK A VET™ Plans
Free Plan = so every pet can have the basics of safety, ID, and protection.
Tracker Plan = for live GPS, smarter health insights, and real-time updates when things change.
Premium Plan = for the full ASK A VET™ experience, with AI and vets helping watch over your pet like a guardian angel.
Getting Started
No. You can start on the Free plan and use core features immediately. Subscriptions unlock tracking, automation, AI, and veterinary support depending on the level you choose and what products you have.
Because different owners need different levels of support. Some just want organisation, others want real-time tracking, and some want a complete system with health insights and vet access.
Think of it like this:
• Free = Save pet information for vet visits and test the app features, this also works with the ASK A VET™ Smart ID Tags.
• Tracker Plan = Know where your pet is and vital health insights.
• Premium Plan = Know where they are, how they’re doing, and what to do next, with a veterinary guardian angel.
There are three plans designed for different levels of support:
• Free – Basic access and pet profiles, this also works with the ASK A VET™ Smart ID Tags.
• Tracker Plan – Full GPS tracking and device features, warnings and insights.
• Premium Plan – Complete system with tracking, AI, vet access, and advanced tools.
It comes down to capability:
• Free = Organise your pets’ information, this also works with the ASK A VET™ Smart ID Tags.
• Tracker Plan = Know where your pet is and how they are.
• Premium Plan = Know where they are, how they’re doing, and what to do next with veterinary and AI advice.
Yes. The app works independently. The tracker is an optional upgrade for real-time GPS and live data.
Because not everyone wants to jump straight into a paid plan. The Free plan lets you start building pet profiles, using ID-related features, and getting familiar with the ASK A VET™ ecosystem before deciding whether you want tracking or full support.
Yes. That’s one of the most natural ways to use the system. Many people start simple, then upgrade once they want live GPS, AI support, certified vet chat, documents, reminders, or broader family access.
That depends on what you need right now:
• Start with Free if you want basic setup and to test, this also works with the ASK A VET™ Smart ID Tags.
• Choose Tracker Plan if location, safety, health, and live movement data matter most.
• Choose Premium Plan if you want the full system working together, including tracking, AI, vet access, document storage, and calendar tools.
Usually Premium is the most supportive if you want veterinarian and AI guidance, reminders, as well as easy access to information. Free is fine if you just want to get started without commitment. Tracker Plan makes the most sense if your main concern is safety, health, and real-time location.
That depends on whether you mainly want organisation, live tracking, or full health support. If you want a more complete system with shared access, records, insights, and support, Premium is generally the strongest fit.
Understanding Why Subscriptions Exist
Because the tracker is not just a piece of hardware. It relies on live connectivity to send location and activity data through the network into the app. That ongoing service layer is what powers real-time GPS, alerts, history, monitoring, and connected features. This is the same general reason dedicated pet GPS trackers on the market require active plans.
Because those products usually do far less. They often depend on nearby phones or very short-range connectivity rather than dedicated live GPS and mobile network communication. ASK A VET™ tracker plans are designed around always-on connected features, not just passive location hints.
You’re paying for the live service behind the device and app experience, including things like:
• Real-time data transmission
• GPS connectivity and ongoing service
• Alerts and notifications
• History and data storage
• Activity and sleep monitoring
• AI tools and insights on Premium
• Certified vet access and extra care tools on Premium
That depends on the plan. The Free plan gives you access to basic app use. The Tracker Plan powers live tracker features. Premium expands the experience further by combining tracking with AI, vet support, records, calendar syncing, and shared access.
Because the physical device is only one part of the product. Ongoing live GPS, network coverage, historical storage, alerts, and advanced connected features require continuing service and infrastructure. That’s standard for connected tracker products generally.
Free Plan
You can:
• Create unlimited pet profiles
• Use unlimited ASK A VET™ ID tags
• Access basic app functionality
It’s designed to get you started without commitment.
You can:
• Create unlimited pet profiles
• Use ASK A VET™ ID tags with your pets
• Access basic features inside the app
The Free plan gives you access to core app features such as:
• Pet profiles
• Limited access to features
The Free plan does not include:
• GPS tracking
• Activity or health monitoring from a device
• AI vet chat
• Certified vet chat
• Calendar syncing
• Document storage
Yes. ASK A VET™ ID tags work fully, and your pet’s profile is accessible when scanned.
No. ASK A VET™ ID tags are unlimited per animal across the plans, so the Free plan still supports the ID side of the ecosystem very well.
It’s a great starting point, but it doesn’t include advanced tracking, alerts, or full system integration.
For basic use, yes. But most users upgrade once they want tracking, alerts, or deeper health insights.
Yes. If your main goal is to organise pet details and use the more basic app features, Free is a solid entry point.
• Owners with a limited budget
• People testing the app
• Users who only want ASK A VET™ ID tags + basic organisation
• New users exploring the app
• Owners who want basic organisation
• Pets with minimal tracking needs
Yes. Telehealth can be accessed as a separate paid service, but Vet chat is not included in the Free plan.
No. AI Vet Chat is not included in the Free plan.
Yes. Telehealth can still be accessed as a separate paid service even if you are on Free.
No. Calendar sync is not included on Free.
No. The pet document library is not included on Free.
No. Family sharing is not included on Free. You can be added to a family account with basic features, but you cannot be the owner of the animal or see certain information.
No. Live GPS tracking requires a plan with tracker functionality.
No. Those features are tied to the tracker-enabled plans.
No. Worldwide coverage applies to tracker use, not the basic Free plan.
No. Historical GPS location features are part of the tracker-enabled plans.
No. GPS export is tied to active tracking functionality.
Tracker Plan
The Tracker Plan activates your device and gives you:
• Real-time GPS tracking
• Live location updates
• Virtual fence alerts and escape alerts
• Activity, behaviour, and sleep monitoring
• Location history
• GPS data export
• Worldwide coverage
• Training sounds
• Device connectivity and Syncing
The Tracker Plan is built for users who want full access to GPS tracking, alerts, and device-based features.
Because the device uses live connectivity to send real-time data. Without an active plan, it cannot transmit location or activity information.
Yes. The tracker uses live data connectivity and full tracking features require an active plan.
Because connected trackers use mobile network service to deliver live location and ongoing updates. That’s how dedicated pet GPS products generally work. Similar products in the market also require an active plan for each live tracker.
Because the tracker uses live mobile connectivity to send real-time data, similar to how your phone works.
Each Tracker Plan supports one active tracker. You can add more if you have multiple pets. The Premium Plan includes two tracker plans, each additional pet is added on top of this, but it is cheaper to move to the Premium Plan than to purchase a Tracker Plan for each pet.
Each Tracker Plan includes one active tracker subscription. You can add more if needed.
For dedicated live GPS tracking devices, one active tracker generally needs one active tracking service. The Premium Plan includes two tracker plans, each additional pet is added on top of this, but it is cheaper to move to the Premium Plan than to purchase a Tracker Plan for each pet.
Yes. ASK A VET™ ID tags remain unlimited and work alongside the tracker for added safety.
No. ASK A VET™ ID tags remain unlimited per animal.
No. The Tracker Plan focuses purely on location, safety, and activity tracking.
No. The Tracker Plan is focused on location and tracking. For vet support and AI insights, you’ll need Premium.
No.
No.
Telehealth can still be accessed separately, but the Tracker Plan does not bundle in ongoing vet-chat support.
No.
No.
No. Family sharing is a Premium feature.
You can receive alerts such as:
• Escape notifications
• Movement or activity-related updates
• Device status updates
• Vital warnings and alerts
The Tracker Plan is centred around tracking-related alerts and live device use, rather than the broader care and support tools of Premium.
Yes. You can access location history and movement patterns over time.
Yes. Location history is part of the tracker experience, and the plan includes extended GPS history so you can review routes, escapes, roaming patterns, and general movement.
Yes. GPS data export is included with the tracker-enabled experience.
Yes. That’s one of the key benefits of the plan beyond simple location.
Less so. It will still monitor the lifestyle and movement of your pet, but the Tracker Plan is most valuable for pets that go outdoors or have a risk of escaping.
Yes, because even very well-trained pets can still bolt, chase something, slip a leash, panic during fireworks, run during storms, or disappear when being cared for by someone else.
It still can be. Most owners do not buy a tracker because their pet escapes every day. They buy one because they want protection for the one day something goes wrong.
• Dogs that run or escape
• Outdoor or roaming pets
• Owners who want real-time visibility and safety alerts
• Travel, hiking, or off-leash situations
Tracker Plan.
Premium Plan
Premium connects everything together:
• GPS tracking
• AI insights
• AI Vet
• Certified Veterinary support
• Health tracking
• Smart alerts
• Records and organisation
• Training and Behaviour features
It’s not just tracking. It’s a full care system.
The Premium Plan is the full ASK A VET™ experience. It combines tracking, health insights, AI support, and veterinary access into one system.
Tracker Plan focuses on location, movement, and tracker-connected safety. Premium adds veterinary and AI intelligence, support, organisation, as well as care features on top of that.
Premium includes AI-powered tools that can:
• Our custom ASK A VET™ AI Vet Chat
• Analyse your pet’s behaviour and health-related data
• Detect changes or trends
• Help guide decisions
• Provide support through alerts, warnings, and notes
Yes. Premium includes AI Vet Chat and AI-driven support as part of the broader care experience.
Premium includes access to certified veterinarian chat and integrates more naturally with the ASK A VET™ support side of the platform.
Premium includes access to certified vets through chat, giving you guidance when something feels off or when you need clarity. You can also use the Telehealth service as a pay per call, but at a lower price than other plans.
Premium gives you the most complete and ongoing built-in access to veterinary support within the system. You can chat to the AI Vet as well as Certified Accredited Veterinarians.
Yes. AI Vet Chat is included.
Yes. Premium includes Certified Vet Chat as part of the plan structure.
Yes. Telehealth is available across plans, with better value inside Premium than the lower tiers.
Premium also gives you:
• Calendar syncing for reminders
• Pet document library for storing records
• Family sharing
• More integrated care and organisational tools
Yes. Calendar sync is included.
Yes. You can store documents, reports, care notes, and other important records.
Yes. Premium includes family sharing support, which is useful when more than one person is involved in caring for a pet.
Premium includes two pets in the plan structure and supports a multi-pet household much better than Free or a single Tracker Plan. Each additional pet on top of the two included costs an additional price.
Premium includes two pets with tracker access already built in, making it ideal for multi-pet households. Each additional pet on top of the two included costs an additional price.
Yes. Premium includes tracker functionality along with all advanced features.
Yes.
Yes.
Yes.
Yes. Premium includes extended tracking history.
Yes.
Yes. Premium expands alerts to include:
• Health-related changes
• Behaviour trends
• Routine and calendar reminders
• AI-driven notifications
That is the idea. Premium is designed for owners who want earlier awareness, better record-keeping, reminders, intelligent support, and access to guidance before a situation becomes more stressful.
Yes. Premium is as much about prevention, routine management, and staying organised as it is about dealing with problems. Healthy pets still need records, reminders, monitoring, and fast access to support when something changes.
• Owners who want full control and visibility
• Pets with health conditions
• Multi-pet households
• People who want proactive care, not reactive care
• Owners who want full peace of mind
• Pets with health concerns or ongoing conditions
• Multi-pet households
• Anyone who wants proactive, not reactive, care
Premium.
Premium is usually the best fit if you want a stronger all-in-one experience across more than one pet.
Features Across Plans
Yes. ID tags are unlimited across all plans and always work independently.
No. GPS tracking requires an active subscription due to live data transmission.
Yes. GPS tracking requires an active plan with tracker functionality.
Tracking includes:
• Real-time location
• Movement history
• Activity monitoring
• Coverage support where service is available
• Data insights
Yes. This is one of the strongest setups:
• Tracker = Find your pet
• Tag = Help someone contact you instantly
• App = Keep everything connected
Yes. This is the most effective setup:
• Tracker = Find your pet
• Tag = Get contacted instantly
You cover more real-world scenarios:
• If your pet goes missing and someone finds them, the ID side helps them contact you
• If your pet is moving, the tracker helps you follow them
• If something health-related changes, Premium gives you insight and guidance
You cover all scenarios:
• Lost pet → contact instantly
• Escaped pet → track in real time
• Health issue → get guidance
For many owners, the strongest overall setup is:
• ASK A VET™ app with Premium Plan
• ASK A VET™Smart ID tag
• ASK A VET™ Premium GPS & Health Tracker
That gives you organisation, identification, live safety, and care support working together.
Multiple Pets, Family Access, and Shared Use
Yes. ASK A VET™ is built for that.
Yes, as long as each tracker-enabled pet has the required active tracker service.
For live tracker functionality, each active tracker generally needs its own live connection. That is how pet GPS tracker subscriptions commonly work in the market as well.
Yes, family sharing is part of the Premium experience.
Because pets are often cared for by more than one person. One person may do walks, another may handle medications, and someone else may be the emergency contact. Shared visibility makes the system more useful in real life.
With the right access setup, yes. This is especially useful for Premium users who want shared visibility and coordinated care.
Yes. A single tracker does not need a separate subscription for every phone. What matters is the active plan on the tracker-connected pet. Comparable products like Tractive also allow multiple devices to access the same tracker under the same account structure.
That is where shared access, the app ecosystem, and device information become especially valuable. They can have clearer instructions, better visibility, and faster access to key pet information.
Premium, so you can add the person looking after your pet to your family in the app.
Coverage, Travel, and Connectivity
Tracker products with global coverage rely on network availability and plan structure. In the pet GPS market, international capability is usually reserved for higher plan tiers, as Tractive’s Premium tier does for more than 175 countries. ASK A VET™’s own plans distinguish between basic use and broader tracking capability in a similar way.
On comparable pet GPS systems, trackers usually connect automatically to supported networks when you travel rather than requiring you to manually change settings.
In major pet GPS subscription models, roaming-style international tracking is typically bundled into the relevant higher-tier tracker plan rather than charged separately trip by trip.
Any live GPS tracker depends on coverage. If there is no suitable GPS or cellular connection, live updates may pause and the app may show the last available location until signal returns.
Dedicated GPS trackers generally rely primarily on GPS and mobile network service rather than home Wi-Fi for live tracking.
Connected pet GPS trackers usually include embedded connectivity as part of the service model rather than requiring users to separately install their own normal phone SIM. ASK A VET™’s plan structure is built around the same type of connected service logic.
Live GPS trackers are not limited to a short Bluetooth radius. Their practical range depends on network and GPS coverage rather than how close you are to your pet. That is one of the key differences between a proper GPS tracker and a basic Bluetooth finder.
Billing, Renewal, Changes, and Flexibility
Yes. You can change plans at any time depending on your needs.
Yes. You can upgrade or change your plan at any time depending on your needs.
Yes. That’s normal. Major tracker subscriptions support upgrades, and some downgrades take effect at the next renewal date depending on the billing cycle and plan type.
Yes. Upgrading later is a common path for people who begin with location and safety, then decide they also want AI, records, vet chat, and broader care tools.
Yes, but you would lose access to Premium-only features once the change takes effect.
Yes. You can manage your plan and stop renewal according to the account and billing rules attached to your purchase method.
Yes. You can manage your plan and make changes whenever you need.
You’ll still have access to basic features, but advanced features like GPS tracking, AI, and alerts will be limited or no longer available depending on the plan you leave.
You keep your account and your saved data, but advanced live features associated with that subscription level will no longer remain active.
• You keep your account and data
• Live tracking and advanced features will stop
• Basic app functionality remains
No. Your data stays saved in your account.
No. Your pet’s data stays with your account.
Depending on the platform, billing method, and account controls, some subscription setups may allow more flexibility than others.
That depends on how the subscription offering is structured in your region and by plan type.
Typically, subscription systems do not allow you to rewrite an active term midway through.
Most recurring subscription services do unless you stop renewal before the next billing cycle. Users should always check the plan terms at checkout and inside account settings.
Currently you will need to contact customer service for these, but we hope to have this feature available soon.
Activation, Setup, and Device Use
You activate tracker-connected service during setup or when enabling the relevant plan for your device and account.
Yes, that is usually the easiest and most reliable way to link the device to the right account and plan.
No. It should be guided step by step inside the app.
You may still physically own the device, but live connected features such as GPS updates, activity monitoring, alerts, and history will not be fully active without the relevant tracker plan.
Tracker subscription systems often allow some kind of transfer or reassignment workflow when replacing hardware. Tractive has a help article specifically for transferring a subscription to another tracker, which is a good example of the type of account flexibility users expect.
Real-World Use Cases
Tracker Plan.
Premium.
Free.
It depends on what other features you need.
Tracker if your main focus is live location. Premium if you also want broader insight, reminders, records, and shared use.
That depends on whether you want to stay ready before something goes wrong. Plenty of owners do not upgrade because their pet is currently sick. They upgrade because they want better preparation, visibility, and speed if something changes later.
Waiting until after a pet escapes or after a health issue appears to set everything up. These systems are most useful when they are already active before the stressful moment happens.
Common Concerns and Objections
It can feel like that until the day you need it. Most owners do not regret having more information, more visibility, and more support when something changes unexpectedly.
If you want live GPS, real-time alerts, advanced connected services, AI support, or ongoing integrated vet access, yes. Those features rely on an active service layer.
If you want clarity, support, organisation, and proactive care tools rather than just bare-bones tracking, Premium can be very worthwhile.
They solve different problems:
• Tracking = Where your pet is
• Vet support = What might be going on and what to do next
Premium combines both.
Because an AirTag-style product and a proper pet GPS tracker are solving different problems. AirTags rely on nearby devices and do not provide dedicated live pet-tracking service, activity monitoring, alerts, health-related insights, or integrated veterinary support. ASK A VET™ is built as a broader animal-care system, not just a location ping.
Tracking is one of those things that matters most before the emergency happens. If you wait until your pet is already gone, it is too late to wish the system was already active.
That is exactly why the plans should feel simple:
• Free if you want basic setup
• Tracker if you want live location
• Premium if you want the full system done properly
Free = Basic setup
Tracker Plan = Real-time location and safety
Premium = Full control, insights, and support
Start with what you need now.
Upgrade when you want more visibility, more protection, and fewer unknowns.
On desktop
• go to the ASK A VET™ website
• add the items you want to your cart
• proceed to Checkout
• in the Order Summary section, enter your discount code
• click Apply
• complete your purchase using the updated total
On mobile
• open the ASK A VET™ app
• add your items to your cart
• tap Checkout
• open the Order Summary section
• enter your discount code
• tap Apply
• return to checkout and complete your purchase
• discount codes usually need to be applied at checkout
• only one discount code per order may be allowed
• some codes may only apply to specific products, bundles, or promotions
• some codes may have minimum spend requirements
• discount codes may not apply to subscriptions, services, or certain special offers unless clearly stated
If your discount code does not apply, check the following:
• make sure the code is entered exactly as provided
• check whether the code has expired
• confirm your cart meets any eligibility or minimum spend requirements
• make sure the code is valid for the products in your cart
• check whether the code is excluded from subscriptions or service-based purchases
If your code still is not working, contact ASK A VET™ Support and include:
• the discount code you are trying to use
• what you are trying to purchase
• any error message you can see
• whether you are checking out on desktop or mobile
Most discount code issues are caused by expiry dates, product exclusions, minimum spend rules, or trying to use the code on something it was never invited to in the first place.
You may need to pay customs fees, import duties, VAT, GST, or other local taxes for your ASK A VET™ order depending on what you purchased and where it is being delivered.
These charges are set by your country’s customs or tax authority, not by ASK A VET™, and any applicable fees are usually the responsibility of the buyer.
Customs charges can vary depending on:
• the destination country
• the value of the shipment
• the type of product being shipped
• local customs, import, and tax rules
Because of this, the exact amount usually cannot be confirmed in advance by ASK A VET™ and may differ from one country to another.
• some deliveries may not incur customs fees, depending on local trade rules
• international deliveries may be subject to customs duties, import taxes, or clearance charges
• these fees are usually collected by the destination country or delivery provider, not by ASK A VET™
• if charges apply, they are normally the responsibility of the customer
For the most accurate information, check with your local:
• customs authority
• postal service
• courier
• tax office
They can advise whether customs fees, VAT, GST, import duty, or clearance charges may apply to your order.
If you need to cancel an ASK A VET™ order, it is best to do it as soon as possible after purchase.
Once payment is confirmed, your order may begin processing for shipment quite quickly. Because of this, orders can usually only be cancelled shortly after they are placed. Once processing has started, it may no longer be possible to cancel or make changes.
• open your ASK A VET™ Order Status page
• enter your order number and the email address used during checkout
• select Cancel Order if the option is available
If your order has already been processed or shipped, you may no longer be able to cancel it directly.
In that case, you may need to:
• wait for the order to arrive
• request a return through the ASK A VET™ returns process instead
• orders usually need to be cancelled very soon after purchase
• once processing has started, changes or cancellations may no longer be possible
• if cancellation is no longer available, a return after delivery may be the next option
Shorter premium site-ready version
Need to cancel your ASK A VET™ order? Please do it as soon as possible after purchase.
Once your payment is confirmed, your order may begin processing for shipment straight away. This means cancellations are usually only available for a short time after the order is placed. If processing has already started, you may need to wait for delivery and request a return instead.
Steps:
• open your ASK A VET™ Order Status page
• enter your order number and checkout email address
• select Cancel Order if available
If cancellation is no longer possible, follow the ASK A VET™ returns process for the next steps.
If you have received a gift card or voucher for ASK A VET™, you can usually redeem it during the setup or activation process for your tracker or subscription.
• open the ASK A VET™ app and sign in to your account
• tap the pet you wish to attach the tracker to
• go to Safety
• in the GPS Tracker tab either tap on Connect and follow the flow to setup a new tracker OR select your tracker
• enter your code and confirm
Gift cards or voucher codes are commonly used when:
• activating a new tracker
• applying a prepaid subscription
• redeeming a promotional offer
• unlocking an included service or plan during setup
Unlike standard discount codes, vouchers are often linked to activation or subscription setup rather than regular product checkout.
• voucher codes are usually entered during activation, not during store checkout
• most voucher codes are one-time use only
• some vouchers may only apply to certain plans, tracker types, or promotions
• make sure you enter the code exactly as provided
• some voucher codes may only work for new activations, not existing subscriptions
If your voucher code does not work, check the following:
• make sure the code is entered correctly
• make sure you are entering it in the activation flow, not in the checkout cart
• confirm the code has not already been used
• check whether the code has expired
• check whether the voucher has specific terms or eligibility requirements
If you are still having trouble redeeming your voucher, contact ASK A VET™ Support and include:
• your voucher code
• where you received it
• what you are trying to activate
• the step where you are getting stuck
• any error message shown in the app
Most voucher code problems happen because the code is being entered in the wrong place, has already been used, or is tied to a specific setup flow rather than normal checkout.
ASK A VET™ ships worldwide. We aim to make our tracking, health, and safety products available to pet owners everywhere.
Shipping times, delivery options, and connected tracker performance may still vary depending on your country, courier availability, customs processing, and local mobile network coverage.
ASK A VET™ ships to customers globally, including:
• North America
• Europe
• Australia and New Zealand
• Asia
• Central and South America
• Africa
• the Middle East
If you are able to complete checkout and place your order, we can ship to your location.
Shipping availability is worldwide, but delivery experience can still vary depending on:
• shipping carrier coverage
• delivery speed in your region
• customs processing
• local logistics conditions
Some countries may have faster delivery options, while others may have longer transit times depending on the courier network and customs clearance.
For tracker products, shipping and tracker performance are not exactly the same thing.
Shipping means we can deliver the product to you.
Network coverage means the tracker can connect properly and deliver live features once it arrives.
ASK A VET™ trackers rely on cellular network coverage to provide features such as:
• real-time GPS trackin
• LIVE Tracking
• Virtual Fence alerts
• location updates
• connected health and safety features
This means tracker performance may vary in remote areas or locations with weak mobile signal.
To avoid surprises, it is a good idea to check:
• estimated delivery times to your country
• possible customs fees, import duties, or local taxes
• local cellular network coverage if you are buying a tracker
• whether your area has reliable signal for live tracking features
Shipping = where we can deliver the product
Network coverage = where the tracker can work properly once it arrives
You want both for the best experience.
In many cases, if your mobile phone gets reliable signal in your area, your ASK A VET™ tracker should also work well there.
If you are unsure about shipping times, customs charges, or tracker compatibility in your area, contact ASK A VET™ Support before ordering.
ASK A VET™ keeps payments simple and secure.
We currently accept Credit Card, PayPal, Apple Pay, and Google Pay for customers in all countries.
These payment methods can be used for:
• one-time purchases such as trackers, ID tags, and accessories
• subscriptions, where recurring billing applies
• Credit Card
• American Express (Amex)
• Visa
• Mastercard
• Discover
• PayPal
• Apple Pay
• Google Pay
If you are purchasing a subscription, your payment method must support automatic recurring payments.
Eligible subscription payments can be made using supported recurring payment methods available at checkout, including Credit Card and PayPal. Availability for Apple Pay and Google Pay may depend on your device, browser, and payment setup.
• ASK A VET™ currently accepts American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, and Google Pay
• the same core payment methods apply across all supported countries
• subscriptions require a payment method that supports recurring billing
• Apple Pay and Google Pay availability may depend on your device, browser, and wallet setup
• checkout availability may still depend on regional access, shipping, and product availability
If your payment for an ASK A VET™ purchase or subscription does not go through, there are a few simple things you can check.
1. Check your payment details
Make sure all payment information has been entered correctly, including:
• card number
• expiry date
• security code
• billing details
• any required verification step, such as 3D Secure
Even a small typo can cause the payment to fail.
2. Update your payment method
Go to your ASK A VET™ account and check whether your saved payment method is still valid.
You may need to:
• update your current card details
• replace an expired card
• confirm your billing information
3. Add a new payment method
If your current payment method still does not work, try a different one.
You can:
• add another credit card
• try PayPal instead
• set the new payment method as your primary option if needed
4. Try the payment again
Once your payment details have been updated, return to checkout or your subscription page and try again.
1. Check your card status and available funds
Make sure:
• your card has not expired
• you have enough available funds
• your card allows online purchase
• your card supports recurring payments if you are buying a subscription
Some card types may not work for recurring subscription payments.
2. Contact your bank or card provider
Sometimes the payment is blocked by your bank rather than declined by ASK A VET™.
Ask your bank whether there are any restrictions on:
• online purchases
• international transactions
• recurring subscription payments
• security verification approvals
In some cases, you may need to approve the payment directly with them.
3. Check for local payment rules or restrictions
In some countries or regions, payments may fail because of local banking regulations, network rules, or added verification requirements.
If this may apply to you, your bank or payment provider should be able to explain what is blocking the payment.
If you have tried the steps above and your payment is still failing, contact ASK A VET™ Support.
It helps to include:
• the payment method you tried to use
• whether this was for a product purchase or a subscription
• any error message you saw
• the country you are purchasing from
That makes it much easier to work out whether the issue is with the payment method, the bank, the checkout process, or something else causing the problem.
This article applies to purchases made through the ASK A VET™ online store.
If you purchased an ASK A VET™ product through another platform or retailer, you will need to use that platform’s order details and support process instead.
This includes purchases made through:
• Amazon
• eBay
• Walmart
• Instagram
• Facebook
• TikTok
• Etsy
• physical retail stores
• any other third-party seller
Whenever you place an order through the ASK A VET™ online store, you will receive an order confirmation email and, where applicable, an invoice shortly after your purchase.
How to find your order number
• open the email account you used at checkout
• search for your ASK A VET™ order confirmation or invoice email
• check the subject line and the top of the email
Your order number will be clearly displayed and is important if you:
• have questions about your order
• need help from support
• want to request a return
• need to track or review your purchase
If your order was placed through a third-party platform, your order number will be located within that platform, not in the ASK A VET™ system.
For example:
• Amazon → check your Amazon orders page
• eBay → check your eBay purchase history
• Walmart → check your Walmart account orders
• Instagram, Facebook, TikTok → check your order or shop section within the app
• Etsy → check your Etsy purchases
• physical stores → check your receipt or contact the store directly
For returns, refunds, or order issues, you will need to follow the specific platform’s policies, not ASK A VET™’s.
• ASK A VET™ Support can only access orders placed through the ASK A VET™ website
• orders from third-party platforms are managed entirely by that platform
• using the correct order number from the correct platform will help resolve issues faster
If you believe you ordered through the ASK A VET™ website but cannot find your order number, contact ASK A VET™ Support and include:
• the email address you may have used
• the date of purchase
• the name on the order
• the product you ordered
- How to change your subscription plan
- Upgrading your plan
- Downgrading your plan
- How to pause and resume your subscription
- ASK A VET™ Care
- Refer a Friend: Give friends and family a special offer on ASK A VET™
- Love ASK A VET™? Help us spread the word!
- I already paid for a subscription, but the app is asking me to subscribe again
- How to transfer your subscription to another tracker
- Before you start
- How to stop your subscription from renewing
- How to update payment details
- How to get an invoice for your subscription plan
Need to update the email address on your ASK A VET™ account? Here’s how to change it in just a few simple steps and confirm the update.
Step 1: Enter your new email address
You can update your email address from the ASK A VET™ app or through your account settings in the app.
From the ASK A VET™ app:
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Tap Email
• Enter your new email address
• Tap Change Email
If you see a message saying that the email address cannot be used, try a different email address.
Step 2: Verify your new email address
To complete the change, you’ll need to verify your new email address.
• Open your email inbox
• Look for the verification email from ASK A VET™
• Open the email and click Verify Your Email
Important to know
The verification link expires after 24 hours. If you do not verify your new email address within that time, the change will not be completed and your account will continue using your current email address.
If the link expires, simply repeat the steps above to request a new verification email.
You’re all set
Once your new email address has been verified, it will be updated on your ASK A VET™ account. From then on, you’ll use your new email address to log in.
Add a new pet
• Open the ASK A VET™ app and sign in to your account
• Tap the + in the bottom right corner
• Tap Add Pet
• Enter your pet’s details and upload a pet photo if you’d like
Your new pet profile will then be ready to assign.
Assign a new pet to a tracker
• Tap on the pet you wish to connect a tracker to
• Select the Safety tab
• Tap Connect next to the option GPS Tracker
• Make sure your tracker is switched on
• Tap the tracker you wish to connect
Your tracker will then be linked to the new pet profile.
How to delete or unassign a pet profile
• Tap on the pet you wish to disconnect the tracker from
• Select the Safety tab
• Tap Disconnect next to the option GPS Tracker
Important: deleting a pet profile will remove that pet’s saved data, while unassigning only removes the tracker connection.
You can update your ASK A VET™ profile picture in just a few simple steps:
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Tap the camera or profile picture icon
• Upload a new profile photo from your device
Once saved, your new profile picture will be updated on your account.
Welcome to ASK A VET™. Creating your account only takes a few minutes.
• Download the ASK A VET™ app from the App Store or Google Play
• Open the app and tap Create Account
• Enter your email address and tap Continue
You can also sign up faster using Apple or Google by choosing Continue with Apple or Continue with Google.
• Enter your first name, last name, and a secure password
• Tap Create Account to finish
Once your account is ready, you can add your pet’s details, manage records, and access the features available in ASK A VET™.
You can easily update your personal information and profile details in the ASK A VET™ app.
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
From here, you can update details such as:
• Name
• Email
• Phone
• Address
• Password
To update your profile photo, tap the camera or profile picture icon and upload a new image.
You can change the email address linked to your ASK A VET™ account in just a few steps.
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Tap Email
• Enter your new email address
• Tap Change Email
Next, you may be given the option to open your email app directly by tapping Open Email App. You can also open your inbox manually.
Look for a verification email from ASK A VET™ and tap the verification link to confirm your new email address.
Once verified, you’ll be returned to the ASK A VET™ app, where you should see a confirmation message showing that your email address has been updated.
If you do not verify your new email address, your current email address will remain unchanged.
Important to know:
• the verification link is valid for 24 hours only
• if the link expires before you confirm the change, your email address will not be updated
• your account will continue using your previous email address
• to request a new verification link, simply repeat the steps above
If your verification link expires, you may be redirected to the relevant help page for further instructions.
The address shown in the ASK A VET™ app under your tracker or map-related sections may be automatically generated using your device’s map service, such as Google Maps or Apple Maps.
Because this address is generated automatically, it may not always be possible to manually edit the address shown inside the app.
If you’re unable to access your ASK A VET™ account, you can reset your password at any time using the Forgot Password option.
Reset your password WHEN LOGGED IN
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Tap or click Reset Password
• Type in your new password
Reset your password WHEN LOGGED OUT
• Open the ASK A VET™ app
• Tap or click Forgot Password
• Enter the email address you used to create your ASK A VET™ account
If the email address is not accepted, there may not be an ASK A VET™ account registered under that email address. Double-check the spelling or try a different email address.
• Tap or click Reset Password
• Check your inbox for a password reset email from ASK A VET™
• Open the email and tap Reset My Password
• Enter a new password that is secure but easy for you to remember
• Return to the app or login page and sign in using your new password
Once your password has been successfully reset, you can log in to your ASK A VET™ account with your new details.
If you requested a password reset but did not receive the email, the most common reason is that the email address entered is not linked to an ASK A VET™ account.
Try the following:
• check your spam or junk folder
• make sure your email address was entered correctly
• confirm that you are using the same email address you originally signed up with
• request the password reset email again from the Forgot Password page
If you still do not receive the reset email and cannot access your account, the ASK A VET™ support team can assist you further.
If you have more than one email address, make sure you are using the one linked to your ASK A VET™ account. This is usually the same email address you used when you first created your account.
You can request deletion of your ASK A VET™ account and personal data at any time by following the steps below.
• Open the ASK A VET™ app
• Tap Settings in the bottom menu
• Select Delete Account
• Confirm account by typing the phone number linked to your account
• Confirm by tapping Delete
After this, you’ll receive a confirmation email. Open the email and select Delete Account to confirm that you want to permanently delete your account.
For security reasons, your account deletion will not be completed until you confirm the request through the email sent to your registered email address.
If you do not confirm the deletion email, your account will remain active.
Once your account deletion is confirmed, your personal data and account access may be permanently removed in line with ASK A VET™ policies and applicable legal requirements.
At ASK A VET™, we collect certain personal data to provide our services effectively and improve your experience in the app.
This may include:
• information provided when you create your account
• details linked to your pet profiles and account settings
• information about how you use the app and its features
• tracker, device, or location-related information where relevant
• communication preferences, such as whether you choose to receive emails, updates, or notifications
• information shared when contacting support or using certain services
We use this information for a range of purposes, including:
• creating and managing your account
• providing app features and connected services
• helping you access pet records, tracker features, and support tools
• communicating with you about your account, updates, or service-related matters
• improving the app, website, and overall user experience
• meeting legal, regulatory, and security requirements
Protecting your privacy is important to us. We aim to handle your personal data responsibly and give you control over the information you share with ASK A VET™.
To learn more about how your information is collected, used, and protected, please read our Privacy Policy.
Yes. You have the right to request access to the personal data held by ASK A VET™.
Where required by applicable privacy laws, including data protection regulations, we can provide your personal data in a structured and commonly used format.
If you would like to request access to your personal data, please submit a request through the appropriate ASK A VET™ support or privacy contact channel.
Once your request is received, the team will review and process it in line with applicable legal and privacy requirements.
Depending on your location and the laws that apply to you, you may have rights relating to your personal data, including the right to:
• access your personal data
• request correction of inaccurate information
• request deletion of your data where applicable
• withdraw consent for certain communications or processing activities
If you have questions about your privacy rights or how your data is handled, you can contact the ASK A VET™ team for further assistance.
Here’s a slightly more polished version if you want it to sound a bit more premium and user-friendly on the page:
ASK A VET™ collects personal data needed to provide app features, manage your account, and improve our services.
This may include account details, pet profile information, usage data, tracker or location-related data where relevant, and communication preferences. In some cases, we may also work with trusted third parties who support parts of our service.
We use this information to operate your account, deliver features and support, communicate with you, improve the platform, and meet legal and security obligations.
We take privacy seriously and work to give you clear information and control over how your data is used. For more details, please see our Privacy Policy.
Yes. You can request access to the personal data associated with your ASK A VET™ account.
If required by applicable law, your information can be provided in a structured and commonly used format.
To request your personal data, please contact ASK A VET™ through the relevant support or privacy contact method listed in the app or on the website.
Our team will process your request in accordance with applicable privacy laws and respond as required.
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Some pet insurance providers may reimburse certain ASK A VET™ costs, but coverage will depend on your individual insurance provider and policy.
To find out whether your plan includes reimbursement, you should contact your insurance provider directly.
Insurance coverage can vary widely between providers, policy types, regions, and renewal dates. Your insurance provider will have the most accurate and up-to-date information about what is included in your plan.
ASK A VET™ does not process insurance reimbursements on your behalf. Any reimbursement will need to be handled directly between you and your insurance provider, based on the terms of your policy.
Coverage may vary from one provider to another. Just because one insurance company may reimburse certain pet care or tracking-related services does not mean all providers will.
Insurance policies can also change over time. If you have previously received reimbursement for a service similar to ASK A VET™, it is still important to confirm whether that coverage applies to your current policy or future renewals.
If your provider is not listed as a partner or does not mention ASK A VET™ specifically, it is still worth asking them whether your policy includes reimbursement for eligible pet health, telehealth, or pet tracking-related services.
How to change your subscription plan
Want to move to a different ASK A VET™ plan? You can upgrade or downgrade your subscription from your account settings on the web.
To change your subscription plan, please use your ASK A VET™ web account. Subscription changes may not be available in the mobile app.
• Upgrading to a higher plan: usually takes effect immediately. You may be charged a prorated amount depending on your current plan and billing cycle
• Downgrading to a lower plan: usually takes effect at your next renewal date. You’ll keep your current features until then
If you do not want to change plans permanently, you may also have options such as:
• pausing your subscription
• cancelling your subscription
Availability of these options may depend on your account, plan type, or region.
Upgrading your plan
If you want access to more features, support, or included services, you can upgrade your subscription.
• Log in to your ASK A VET™ web account
• Go to Manage Account
• Open Subscriptions or Plans
• Select the pet, tracker, or account subscription you want to update
• Choose Upgrade Plan
• Review the features and pricing of your new plan
• Confirm the upgrade
Your upgraded plan should become active straight away unless otherwise stated during checkout.
If a prorated charge applies, you’ll only be billed for the difference between your current plan and your new plan for the remainder of your billing period. At your next renewal, you’ll be charged the full price of the new plan.
Downgrading your plan
If you want to move to a lower-cost plan with fewer included features, you can downgrade your subscription in your web account.
Before confirming a downgrade, review which features will no longer be included. Depending on your plan, this may affect access to things like:
• premium AI features
• included certified vet chats
• premium tracker or monitoring features
• health tracking and medication alerts
• family sharing or other premium tools
• calendar, history, insights, or reports
You may still keep access to core app features available under your new plan.
• Log in to your ASK A VET™ web account
• Go to Manage Account
• Open Subscriptions or Plans
• Select the subscription you want to change
• Choose Manage Subscription or Change Plan
• Select your new plan
• Review the change details and pricing
• Confirm the downgrade
You should then see when the new plan will take effect and what your updated billing amount will be.
Your downgrade will usually be scheduled for your next renewal date. Until then, you’ll continue to have access to your current plan features.
Once your renewal date arrives, your subscription will switch to the new plan and billing will update accordingly.
• Upgrades usually take effect immediately
• Downgrades usually take effect at the next renewal date
• not all plans may be available in all countries or regions
• some billing options, such as monthly plans, may not be available for every subscription type
• some premium data or feature access may become limited after downgrading, but may become available again if you upgrade later
• if you cannot see the option to change your plan, make sure you are using the ASK A VET™ web account rather than the mobile app
If plan changes are not showing correctly, or if you need help choosing the right option, the ASK A VET™ support team can assist.
How to pause and resume your subscription
Need to take a break from your ASK A VET™ subscription? You may be able to pause your plan and resume it later, depending on your subscription type.
To pause or resume your subscription, log in to your ASK A VET™ web account. This option may not be available in the mobile app.
• Your subscription pause will usually begin at the end of your current billing period
• During the pause, paid features linked to your subscription may be unavailable
• Your account and pet profiles will remain available and accessible
Pause availability and duration may depend on your plan or region. If available, you may be able to pause your subscription for a limited period without cancelling it entirely.
• Log in to your ASK A VET™ web account
• Go to Manage Account
• Open Subscriptions or Plans
• Select the subscription you want to pause
• Choose Pause Subscription
• Select the duration of your pause if prompted
• Confirm your request
Your subscription will be paused from the next billing cycle. During this time, any premium features linked to your plan may be limited or unavailable.
If you’re ready to start using your subscription again:
• Log in to your ASK A VET™ web account
• Go to Manage Account
• Open Subscriptions or Plans
• Select your paused subscription
• Tap Resume Subscription
• Confirm to reactivate your plan
• Your subscription will become active again
• Billing will restart based on your plan
• All features included in your plan will be restored
• Pausing your subscription is different from cancelling
• While paused, certain features such as tracker connectivity, AI tools, or premium support may not be available
• Your pet profiles, records, and account data will remain active in your account
• If you do not see the pause option, it may not be available for your plan or region
If you need help pausing or resuming your subscription, the ASK A VET™ support team can assist.
ASK A VET™ Care
Add ASK A VET™ Care to your subscription so you’re covered if your tracker is lost, stolen, or damaged.
If your tracker is already lost, stolen, or damaged and you know you have ASK A VET™ Care enabled, you can submit a replacement request through your ASK A VET™ account or support team.
ASK A VET™ Care is designed to give you extra protection if your eligible tracker is:
• lost
• stolen
• accidentally damaged
Coverage, eligibility, and replacement terms may depend on your plan and region, so always check the details shown in your account before confirming.
You can check your coverage status in the app:
• Open the ASK A VET™ app on your phone
• Tap Settings in the bottom menu
• Tap Subscriptions
• Check the ASK A VET™ Care status for your tracker
If it shows Not Covered, follow the steps below to add ASK A VET™ Care to your subscription.
• Go to your ASK A VET™ web account and sign in
• Open Trackers & Subscription Plans
• Select the tracker you want to update
• Tap Subscription Plan
• Select Enable ASK A VET™ Care
• Follow the steps to add it to your subscription
In some cases, ASK A VET™ Care may not be able to start during your current subscription period. If that happens, the change will take effect from your next subscription renewal date.
In some cases, protection will begin immediately. In others, it may only start from your next renewal date.
Refer a Friend: Give friends and family a special offer on ASK A VET™
When you share ASK A VET™ with friends or family through our Refer a Friend program, they can receive a special offer when they sign up or purchase an eligible ASK A VET™ product or service. In some cases, you may also receive a reward as a thank you for spreading the word.
• Get your personal Refer a Friend link from the ASK A VET™ app
• Share it with friends, family, or anyone who might benefit from ASK A VET™
• When they use your link, they’ll be taken to the relevant ASK A VET™ page where any eligible referral offer will be shown and applied according to the promotion terms
• Once their qualifying purchase or activation is completed, your referral reward will be applied if eligible
• Open the ASK A VET™ app
• Tap Settings
• Select Refer a Friend
• Tap the share button to send your referral link to friends and family
• referral offers may only apply to eligible products, subscriptions, or services
• discounts or rewards may not be combined with other promotions unless stated otherwise
• referral rewards are usually only applied after the referred purchase, activation, or qualifying action has been completed
• referral availability, reward type, and offer amount may vary over time or by region
Love ASK A VET™? Help us spread the word!
ASK A VET™ is on a mission to make animal care smarter, safer, and more connected by combining veterinary support, pet health tools, ID technology, and tracking features in one place.
If you think we’re doing a great job, here are a few ways you can support ASK A VET™ and help more pet owners discover a better way to care for their animals.
Good pet people tend to know other good pet people.
If you know friends, family, or colleagues who would benefit from ASK A VET™, you can share your personal referral link through the app.
How it works:
• Share your unique referral link with friends and family
• They’ll receive any eligible referral offer available at the time
• If they complete a qualifying purchase or sign-up, you may receive a referral reward as a thank you
To find your referral link:
• Open the ASK A VET™ app
• Tap Settings
• Tap Refer a Friend
If you’ve had a great experience with ASK A VET™, one of the best ways to help is by leaving a review.
Your feedback helps other pet owners feel more confident about trying ASK A VET™, and it also helps us continue improving the experience.
You can leave a review on platforms such as:
• the App Store
• Google Play
• Trustpilot
• product pages or marketplaces where eligible ASK A VET™ products are sold
If you have a website, audience, blog, or social platform and want to promote ASK A VET™, our affiliate program may be a great fit.
How it works:
• Sign up for the ASK A VET™ Affiliate Program
• Share approved ASK A VET™ links, banners, or promotions
• Earn commission on qualifying sales or referrals generated through your content
For more information, contact the ASK A VET™ team through the appropriate affiliate or support channel.
Interested in stocking, promoting, or distributing ASK A VET™ products or services?
We’d love to hear from businesses that are interested in working with ASK A VET™ as a retail or distribution partner.
To learn more, submit an enquiry through the ASK A VET™Trade page.
Are you passionate about animals, technology, and building better tools for pet care?
If you have the skills, experience, and drive to help grow ASK A VET™, we’d love to hear from you.
Keep an eye on our careers or hiring page for future opportunities to join the team and help shape the future of smarter animal care.
I already paid for a subscription, but the app is asking me to subscribe again
If you’ve already paid for an ASK A VET™ subscription but the app is asking you to choose a plan again, don’t panic. This usually means you’re signed into a different account from the one where your subscription was originally activated.
If you already have a subscription and want to use it with a different tracker or pet setup, you may need to transfer or reassign it in your account settings.
When you purchase an ASK A VET™ subscription, tracker, or related service, there are usually two parts to the process:
Part 1: Purchase
You buy your subscription, tracker, or service using an email address.
Part 2: Activation
You then log in to an ASK A VET™ account to activate or connect that subscription, tracker, or service.
Your subscription will be linked to the ASK A VET™ account used during activation, not necessarily just the email used during checkout.
That’s where the plot twist usually sneaks in.
Step 1: Check your email inboxes
Look for emails from ASK A VET™ related to your purchase, activation, subscription confirmation, or tracker setup.
Pay close attention to which email address received:
• your purchase confirmation
• your activation confirmation
• your subscription receipt
That email address is often linked to the correct account.
Step 2: Check which account you’re currently logged into
In the ASK A VET™ app:
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Check the email address shown on your account
If this email address is different from the one that received your activation or subscription confirmation, that is most likely why the app is asking you to subscribe again.
Log into the correct account
• Open the ASK A VET™ app and sign in to your account
• Tap your profile picture in the top left for My Profile
• Tap Sign Out
• Sign back in using the email address linked to your purchase or activation
• If you originally signed in with Apple or Google, use that same sign-in method again
• If needed, use Forgot Password to reset your password
Once you’re signed into the correct account, your subscription, tracker, or eligible features should appear as expected.
In most cases, this is not what you need.
Activation codes are usually only used for special promotions, gift offers, or specific partner campaigns. If you purchased your subscription normally through ASK A VET™, you most likely do not need an activation code.
Instead, the fix is usually to log into the correct account.
If you’ve followed the steps above and your subscription still is not showing correctly, contact the ASK A VET™ support team and include the following details if possible:
• the date of your subscription payment
• the exact amount charged
• the payment method used
• if you paid by card, the last 4 digits of the card
• if you paid through PayPal or another payment service, the email address linked to that payment
• the email address you believe the subscription may be connected to
This will help the support team track down the correct account faster and get things sorted without a detective series.
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How to transfer your subscription to another tracker
Need to use your existing ASK A VET™ subscription with a different tracker in your account? You can transfer it in just a few steps.
You may want to move your subscription to another tracker if:
• your original tracker was lost and you purchased a new one
• your tracker was damaged and you replaced it
• you received a warranty replacement
• you upgraded to a newer tracker model
Only one tracker can be linked to a tracker subscription at a time. If you have multiple pets using multiple trackers, each tracker will usually need its own active subscription.
Important to know: transferring your subscription to another tracker does not create a refund for your current subscription period.
Before you start
Some features may depend on the specific tracker model, pet profile, or supported device type, rather than the subscription alone.
This means you may be able to transfer your subscription between compatible trackers, but the features available after transfer will still depend on the tracker and pet setup you are using.
For example:
• some tracking or health features may only be available on certain tracker models
• some pet-specific features may only work with certain pet profiles
• if you move your subscription to a different model, model-specific features from your previous tracker may no longer be available
To see what is supported, check the feature list for your specific ASK A VET™ tracker model.
The transfer process is generally the same across compatible ASK A VET™ trackers and eligible subscription types.
Step 1: Start the transfer
This process moves your active subscription from one tracker to another tracker within your ASK A VET™ account.
• Log in to your ASK A VET™ web account
• Go to Transfer Subscription or the relevant tracker settings page
• Select the tracker that currently has the active subscription
• Enter or select the tracker you want to move the subscription to
• Confirm the transfer
Step 2: Refresh your account
This step may not always be necessary, but if the new tracker does not appear correctly after the transfer:
• Open the ASK A VET™ app
• Go to My Profile by selecting your profile image in the top left
• Tap Sign Out
• Sign back in to the same account
This usually refreshes your tracker and subscription information.
Once completed, your subscription will be active on your new tracker.
If you see a message saying the new tracker is already active, it may already be linked to another subscription or account and may need to be unassigned first.
If you are not sure which email address is linked to your ASK A VET™ account, check your account details in the app or review your purchase and activation emails.
When your subscription is moved to another tracker, some linked settings may also transfer automatically, depending on the product setup.
This may include:
• pet profile
• saved tracker settings
• virtual fence or safe zone settings
• home location
• shared access or family access settings
Some settings may still need to be reviewed after the transfer to make sure everything is set up correctly on the new tracker.
How to stop your subscription from renewing
Your ASK A VET™ subscription can be managed through your ASK A VET™ web account. This is where you can update, pause, resume, or cancel your subscription settings.
If you want to stop your subscription from renewing automatically, follow the steps below.
• Log in to your ASK A VET™ web account
• Go to Trackers & Subscription Plans or your Subscription Settings
• Select the tracker or subscription you want to manage
• Tap Subscription Plan
• Select Cancel Subscription Plan or Stop Auto-Renewal
If your subscription is currently paused, you may need to resume it first before you can complete the cancellation.
When you cancel your subscription, this means you are turning off automatic renewal.
Your cancellation will take effect at the end of your current billing period. Until then, you can continue using the features included in your paid plan for the time you have already paid for.
Once that billing period ends, your subscription will not renew and any subscription-linked tracker or premium services may no longer remain active.
Until your current paid period ends, your tracker and app features should continue to work as normal.
After your subscription expires:
• your tracker may no longer remain active
• premium or subscription-linked features may stop working
• your account and pet profiles may still remain in your ASK A VET™ account
• you can reactivate an eligible tracker or subscription again in the future by purchasing a new plan
If you no longer need your tracker or subscription, you may also have other options available, such as:
• pausing your subscription instead of cancelling
• transferring your tracker and remaining subscription access if that is supported by ASK A VET™
Availability of these options may depend on your plan and account settings.
You can cancel your subscription at any time.
If your plan includes a money-back period, any refund eligibility will depend on the terms of that offer. After that period, your subscription may remain active until the end of the billing cycle, but it will not renew again.
For prepaid plans, refunds may not be available once the applicable refund window has passed.
• cancelling turns off auto-renewal
• your subscription usually remains active until the end of the billing period you have already paid for
• once expired, your tracker or paid features may stop working until a new subscription is activated
• refund eligibility depends on your plan terms and the timing of your cancellation
How to update payment details
If you need to update the payment method linked to your ASK A VET™ subscription, you can do this from your ASK A VET™ web account.
• Log in to your ASK A VET™ web account
• Go to Billing & Payment
• Select My Payment Methods
• You’ll see your current saved payment methods on file
• Tap Add a New Payment Method
• Enter your new payment details and follow the prompts
• If needed, set the new payment method as your primary payment method for future renewals
Your primary payment method will be the one used for upcoming subscription renewals and other eligible charges.
Your ASK A VET™ subscription can be managed through your ASK A VET™ web account. This is where you can update your billing details, view invoices, and manage your subscription settings.
To update your billing address, follow the steps below:
• Log in to your ASK A VET™ web account
• Go to your Billing or Account Settings section
• Scroll to your Invoice Address or Billing Address
• Add your billing address, or select Edit to update your existing details
• Tap or click Save to confirm your changes
Invoices are usually generated after a subscription purchase or renewal. Once available, they can be viewed and accessed anytime from your ASK A VET™ account.
To help avoid interrupted service, your account may need to keep at least one active payment method on file. If you only have one saved payment method, you may need to add a new one before removing the old one.
When adding a new payment method, a small temporary verification charge may appear. Tractive describes this as a standard security step used to confirm that the payment method is valid, with the charge then automatically refunded after verification.
For ASK A VET™, you can adapt that as:
A small temporary verification charge may appear when you add a new payment method. This is a standard security check used to confirm that the card or payment method is valid. If applied, the charge is usually reversed automatically after verification.
If you are unable to update your payment details, or if the new payment method is not saving correctly, contact the ASK A VET™ support team for help.
How to get an invoice for your subscription plan
Your ASK A VET™ subscription invoices can be viewed and downloaded from your ASK A VET™ web account.
• Log in to your ASK A VET™ web account
• Go to Billing & Payment
• Open your invoice or billing section
• View or download invoices for your current or past subscription plans
Invoices are usually generated after a purchase or renewal and may take a short time to appear in your account.
If your invoice is not showing yet, it may still be processing. Your invoice may take up to 48 hours to appear after a new subscription purchase, activation, or renewal. If you still cannot see it after that, make sure you are logged into the correct ASK A VET™ account.
To make sure your invoice details are correct, check and update your billing address in your ASK A VET™ account before your next renewal or purchase.
If you need an invoice to be corrected or updated, contact the ASK A VET™ support team for help.
If you purchase an ASK A VET™ tracker, accessory, ID tag, or other store product separately from a subscription, the billing records may be handled separately.
• Subscription invoices are available in your account billing section
• Store purchase invoices for products such as trackers, accessories, or ID tags may be sent separately by email after purchase
This helps keep subscription charges and product orders clearly separated, especially if you purchase hardware and app services at different times.
- My tracker shows “Offline” in the ASK A VET™ app
- How to fix false Virtual Fence notifications
- The app is not displaying the correct address
- LIVE Tracking is grayed out or disabled
- My ASK A VET™ tracker is not accurate
- Tracker not updating location or showing “No GPS” in the ASK A VET™ app
- I can’t set up a Power Saving Zone with my ASK A VET™ tracker
- My tracker isn’t charging
- How to enable Power Saving Mode on your ASK A VET™ tracker to save battery
- I’m having issues with the Power Saving Zone feature
- I don’t know which email I used for my ASK A VET™ account
- What to do if you can’t locate your tracker in a Power Saving Zone
- I get a “This tracker is already active” message when trying to activate my ASK A VET™ tracker
- Health Insights linked to the Tracker not updating or showing empty in the ASK A VET™ app
- I cannot find my tracker in the ASK A VET™ app
- My pet is missing. What should I do?
- Why am I not receiving Virtual Fence notifications?
- My tracker won’t turn on
Yes. You can download the ASK A VET™ app from the App Store or Google Play.
Simply search for ASK A VET™ on your device and download the app to set up your pet’s profile, manage your ID tags, and update your contact details anytime.
If your ASK A VET™ ID tag is lost or damaged, contact ASK A VET™ Support for help with replacement options.
Please include:
• your order number
• the email address used for purchase
• your pet’s name
• whether the tag was lost, damaged, or no longer working properly
Your order number can usually be found in your order confirmation email.
If you are not receiving your password reset email, first check your:
• spam folder
• junk folder
• promotions folder
Also make sure you are checking the same email address linked to your ASK A VET™ account.
If you still cannot find it, contact ASK A VET™ Support and we can help you recover access to your account.
In some cases, a scan notification may be triggered by a repeated page load, accidental re-open, or someone testing the tag more than once.
If you receive a scan alert that seems incorrect or suspicious, contact ASK A VET™ Support and include:
• the time of the notification
• your pet’s name
• any screenshots if available
This helps us investigate whether the alert was genuine or triggered by a technical issue.
This usually happens because:
• the wrong email address was entered
• the email was misspelled when the account was created
• the account was created using Apple or Google sign-in instead
• the tag or profile is linked to a different account
First, double-check your spelling and try any other email addresses you may have used.
If you originally signed in using Apple or Google, use that same sign-in method again.
If you still cannot access your account, contact ASK A VET™ Support for help.
There are a few common reasons this can happen:
• your notification preferences may not be enabled
• the email may be going to your spam, junk, or promotions folder
• the email address on your account may be incorrect
• your email provider may be filtering the message
To fix this:
• check your email notification settings in the ASK A VET™ app or account
• confirm your email address is correct
• check spam, junk, and promotions folders
• mark ASK A VET™ emails as safe or not spam if needed
If you are still not receiving scan notifications, contact ASK A VET™ Support.
This may happen if:
• SMS notifications are not enabled in your account
• your phone number is entered incorrectly
• your country code is missing or incorrect
• your mobile provider is blocking the message
Check your phone number and notification preferences in your ASK A VET™ account, and make sure SMS alerts are enabled if that feature is available for your setup.
If the issue continues, contact ASK A VET™ Support for help.
You can view and update your pet’s profile anytime by logging into your ASK A VET™ account through the app or website.
Once signed in, you can:
• edit your pet’s details
• update your contact information
• manage linked ID tags
• review what someone sees when they scan the tag
You do not need to scan the tag each time to make changes.
No. The ASK A VET™ ID tag is not an active GPS tracker.
It is a smart ID tag that helps someone contact you quickly if they find your pet.
When a person scans the tag, they can view the pet’s profile and may be able to share their location or contact you directly, depending on the setup. However, the tag does not actively send live GPS location on its own.
If you want real-time location tracking, you would need an ASK A VET™ GPS tracker.
Yes. One pet profile can have multiple ASK A VET™ ID tags linked to it, which makes it easier to keep your pet’s information updated across different tags.
This is useful if you want:
• a spare tag
• tags on different collars or harnesses
• a backup in case one gets lost
That way, you only need to update the pet’s profile once, rather than editing each tag separately.
My tracker shows “Offline” in the ASK A VET™ app
If your ASK A VET™ tracker shows Offline in the app, don’t worry. This is often caused by a temporary connection issue and is usually straightforward to fix.
Your ASK A VET™ tracker needs two things to update properly:
• a GPS signal to determine your pet’s location
• a cellular or network connection to send that location back to the ASK A VET™ app
If the tracker cannot connect to the network, it may not be able to update your pet’s position in real time. That’s when you may see Offline in the app.
Try taking the tracker outside or moving to a more open area.
Trackers often reconnect once they have better access to network coverage. If the tracker reconnects, any missed location updates may upload once signal is restored.
If Offline disappears, the issue was likely caused by weak signal coverage indoors or in a low-coverage area.
If it still shows Offline, continue with the steps below.
Step 1: Restart or hard reset your tracker
A restart or hard reset can often fix a temporary software or connectivity issue.
• Make sure your tracker is turned on
• If possible, connect it to its charger first so it has enough power
• Perform a hard reset using your tracker’s reset method
• Wait about 1 minute for the tracker to restart fully
Step 2: Check the tracker lights or status indicators
After restarting, turn the tracker on and check the LED lights and touchscreen information.
Take note of:
• the color shown
• whether the light is flashing or solid
• any pattern shown by the tracker
• any information displayed on the screen
Step 3: Test the tracker outdoors
• Note the current date and time
• Take the tracker outside and carry it with you
• Open the Map in the ASK A VET™ app
• Turn on LIVE Tracking, if available
• Walk outside with the tracker for about 10 minutes
This kind of outdoor test helps confirm whether the tracker can reconnect once it has clear signal access.
If the tracker still shows Offline after the steps above:
• Repeat the restart and outdoor test once more
• Leave the tracker turned on so it can keep trying to reconnect
• Contact ASK A VET™ Support and include:
• the light or LED colours you saw
• the information displayed on the screen
• the date and time of your outdoor test
• any recent changes, such as charging issues, travel, low battery, or loss of signal
A tracker may appear offline because of:
• weak indoor or underground signal
• poor cellular coverage in the current area
• low battery
• a temporary software issue
• the tracker being switched off
• a charging or hardware fault
• firmware out of date
• app software out of date
If your tracker reconnects, location updates may start appearing again automatically. In many cases, the device was not broken at all, it just needed better signal, a reset, or a bit less attitude.
How to fix false Virtual Fence notifications
If you receive Virtual Fence notifications in ASK A VET™ even though your pet is still safely at home, the most likely cause is GPS interference.
Trackers work by estimating location based on signals from GPS satellites. When a tracker is indoors, under cover, or blocked by walls and roofing, its view of the sky can be reduced. That can make the reported position less accurate and sometimes cause the location to “jump” on the map. If one of those temporary jumped positions lands outside your Virtual Fence, you may receive a false escape notification.
To improve accuracy and reduce false notifications in ASK A VET™, try the following:
• set up a Power Saving Zone or home-safe zone for when your pet is at home
• avoid using LIVE Tracking indoors, as this can lead to more jumping positions
• make your Virtual Fence slightly larger so small GPS shifts are less likely to trigger alerts
• avoid creating overlapping Virtual Fences if you use more than one fence
• enable Bluetooth and Location Services / GPS on your phone to improve nearby accuracy when your pet and phone are close together
If you continue receiving false Virtual Fence notifications, contact the ASK A VET™ support team and share:
• the approximate time the false notification happened
• whether your pet was indoors or outdoors
• whether LIVE Tracking was on at the time
• any details about your fence setup or nearby signal interference
Providing accurate example times helps the team investigate the issue more effectively.
False Virtual Fence alerts do not always mean the tracker is faulty. In many cases, they happen because indoor GPS is naturally less precise than outdoor GPS. Larger fences, better phone settings, and avoiding indoor LIVE mode usually help reduce the problem.
The app is not displaying the correct address
When your ASK A VET™ tracker is turned on, the app will usually show the address linked to the tracker’s most recent detected location. You can view this on the Map tab.
The address shown in the ASK A VET™ app is generated automatically based on:
• the tracker’s estimated GPS position
• map information provided by your device’s map service, such as Google Maps on Android or Apple Maps on iPhone
Because of this, the displayed address may change as new GPS positions are reported. It may also sometimes look slightly different from the exact place your pet is in. This address cannot usually be edited manually.
If the tracker is experiencing GPS interference, the reported location may be less accurate. This can happen more often when the tracker is:
• indoors
• under heavy cover
• near large buildings or structures
• in areas with weaker GPS signal
When that happens, the address shown in the app may be less precise than expected.
In some situations, the app may show a location status instead of a street address.
This may happen when your pet is:
• inside a Safe Zone or No-Go Zone
• inside a Power Saving Zone
• within Bluetooth range of your phone, shown as Nearby
• at your saved Home location
In these cases, the app may display that status in the bottom bar instead of showing the last detected address.
You can also save a Home location in the ASK A VET™ app. When your pet is there, the tracker can display their location as Home instead of showing a street address.
This can make the app easier to read and help reduce confusion when your pet is in their usual location.
The address shown in the app is only an automatic estimate based on GPS and mapping data. It is not a manually entered address, so it may not always match the exact real-world location perfectly, especially when signal conditions are poor.
LIVE Tracking is grayed out or disabled
If LIVE Tracking is grayed out or cannot be tapped in the ASK A VET™ app, it usually means your tracker is not able to provide real-time location updates at that moment.
Don’t worry, this is typically caused by signal, connection, or settings rather than a fault with the device.
LIVE Tracking relies on both:
• a GPS signal to detect your pet’s location
• a network connection to send that location to the app
If either of these is missing or limited, LIVE Tracking may be temporarily unavailable.
1. No GPS signal
If your tracker is indoors, under cover, or in an area with blocked sky view, it may not be able to get an accurate GPS position.
2. Weak or no network connection
If the tracker cannot connect to a mobile network, it cannot send location updates to the app.
3. Power Saving Zone or low activity
If your pet is at home or inside a Power Saving Zone, the tracker may reduce activity to save battery. In this mode, features like LIVE Tracking can be limited or disabled unless you are nearby.
4. Within Bluetooth range only
Some features may only activate when your phone is close to the tracker. If not, LIVE Tracking may stay disabled.
5. Tracker is not moving
Trackers may reduce updates when stationary to conserve battery, which can affect LIVE Tracking availability.
Step 1: Go outside
Take the tracker to an open outdoor area and wait a few minutes. This helps it reconnect to GPS and network signals.
Step 2: Check your connection
Make sure:
• your tracker is turned on
• it has sufficient battery
• your phone has internet access
Step 3: Move with the tracker
Walk with the tracker for a few minutes and try enabling LIVE Tracking again. Make sure you can see the sky directly, open areas are the ideal. Movement often helps the tracker reconnect.
Step 4: Restart the tracker
A quick restart can resolve temporary connection issues.
Step 5: Check Power Saving settings
If your tracker is inside a Power Saving Zone, try:
• moving outside the zone
• or disabling the zone temporarily
If LIVE Tracking is still unavailable:
• repeat the outdoor test
• ensure good signal coverage
• contact ASK A VET™ support with details like:
• where you tested the tracker
• whether it was indoors or outdoors
• battery level
• any recent changes
LIVE Tracking being disabled does not usually mean your tracker is broken. In most cases, it simply means the device is conserving battery or temporarily lacks the signal needed for real-time updates.
Once the tracker reconnects to GPS and network coverage, LIVE Tracking should become available again automatically.
My ASK A VET™ tracker is not accurate
If your pet’s location looks off or seems to jump around in the app, don’t panic. GPS trackers are not always perfectly exact, especially in certain environments. There are a few simple ways to improve accuracy and get more reliable tracking results.
1. Check your Power Saving Zone
Your tracker may enter Power Saving Mode when it detects the WiFi network linked to your saved Power Saving Zone. If that zone is pinned in the wrong spot on the map, your tracker may keep showing your pet at that location whenever that WiFi is detected.
Here’s how to check it:
• Open the ASK A VET™ app
• Tap on the pet the tracker is attached to
• Tap on the Safety tab
• Select your tracker
• Open Power Saving Zones
• Select the zone you want to review
• Check that the pin is placed exactly at your home or intended location
• If it is not correct, move the map so the pin sits in the right place
• Tap Save
2. Avoid using LIVE Tracking indoors
If your pet is indoors, it is usually better to use normal tracking rather than LIVE Tracking.
GPS signals do not travel well through walls, ceilings, and buildings, so LIVE Tracking indoors can sometimes make the location appear to jump or behave unpredictably.
3. Take your tracker outside
Trackers work best outdoors, where they have a clearer view of the sky and a stronger connection to GPS and mobile network signals.
If you want the most accurate reading possible, take the tracker outside and allow it a few minutes to reconnect properly.
4. Test it with a 10-minute outdoor walk
A good way to test tracking accuracy is to take the tracker outside, turn on LIVE Tracking, and walk with it for around 10 minutes.
This gives the tracker the best chance to lock onto signal properly and lets you see how it performs under ideal conditions.
Your tracker’s location may be less accurate when it is:
• indoors
• under heavy cover
• near tall buildings
• in areas with weaker GPS or cellular signal
• inside a Power Saving Zone with an incorrectly placed pin
In these situations, the map position may drift slightly or appear to jump.
If you have tried the steps above and your tracker is still not showing a reliable location, check your tracker connection, battery level, and app settings.
You may also need to review whether the tracker is updating correctly overall, especially if the location is not refreshing or appears stuck.
A small amount of variation can be normal with GPS tracking, especially indoors. That does not always mean there is something wrong with the tracker. In many cases, accuracy improves once the tracker is outside, moving, and connected to a properly placed Power Saving Zone.
Tracker not updating location or showing “No GPS” in the ASK A VET™ app
If your ASK A VET™ tracker is not showing recent location updates, or the app says “No GPS”, this guide will help you troubleshoot the issue.
When your tracker is at home or inside a Power Saving Zone, it may reduce location updates to save battery. GPS signals are also often weaker indoors because walls and roofs can block them, so regular updates may not always appear while your pet is inside.
The easiest first step is to test the tracker outdoors.
• Take the tracker outside
• Walk with it in your hand for around 10 minutes
• Open the ASK A VET™ app while walking
• Check whether the tracker shows Online or starts displaying a new location
GPS and network signals are usually strongest outdoors.
If you can see movement or a new position update, that usually means the tracker is working and is just having trouble sharing its location indoors.
If you still do not see updates, continue with the troubleshooting steps below.
If your tracker still is not updating after moving outside and waiting, try the following.
Step 1: Hard reset your tracker
A hard reset can often fix temporary software or connection issues. It should not erase your saved data.
• Make sure your tracker is turned on
• Press the power button once to check if it responds
• If possible, connect the tracker to its charger so it has enough power during the reset
• Perform the tracker’s hard reset using the correct reset method for your device
• Wait 1 minute for the tracker to fully restart
If your tracker uses a button-based hard reset, follow the reset instructions for your specific ASK A VET™ model.
Step 2: Check the tracker’s LED lights or touchscreen display
• Press the power button for about 5 seconds to turn the tracker on
• Watch the LED lights or touchscreen display carefully
• Take note of the colors shown, flashing pattern, and information displayed
This can help identify whether the issue may be related to power, GPS, or network connection.
Step 3: Take a 10-minute outdoor walk
• Note the current day and time
• Go outside with the tracker in your hand
• Open the Map in the ASK A VET™ app
• Tap LIVE Tracking if available
• Walk outside with the tracker for around 10 minutes
This helps the tracker reconnect and gives it the best chance to send updated location data.
If the tracker is still not updating after the steps above:
• repeat Steps 1 to 3 one more time
• leave the tracker turned on so it can keep trying to reconnect
• contact ASK A VET™ Support and include the details you collected during troubleshooting
Helpful information to send includes:
• the LED colours or touchscreen display information you saw during Step 2
• the date and time of your outdoor walk from Step 3
• any recent issues such as low battery, charging problems, or loss of signal
If your tracker works outdoors but not indoors, the most likely cause is reduced GPS signal inside the home or while in a Power Saving Zone. That does not necessarily mean the tracker is faulty.
In many cases, a hard reset, outdoor test, and good signal conditions are enough to get things working again.
I can’t set up a Power Saving Zone with my ASK A VET™ tracker
Having trouble setting up a Power Saving Zone in ASK A VET™? This is usually caused by weak signal, Wi-Fi compatibility, or router settings. Check cellular coverage first, then Wi-Fi settings, and finally try a hotspot if needed.
Your tracker needs a strong enough connection to communicate with the app during setup. Try placing it near a:
• window
• balcony
• open area with fewer walls or obstacles
This can help the tracker get a stronger signal and complete the setup more reliably.
If you get an unstable connection message while setting up your Power Saving Zone, it usually means the tracker’s connection is too weak to finish the process.
Try this:
• Perform a hard reset on your tracker using the correct reset method for your ASK A VET™ device
• Wait about 1 minute for it to restart fully
• Try setting up the Power Saving Zone again in an area with better signal
Your ASK A VET™ tracker may only be able to detect certain Wi-Fi networks during Power Saving Zone setup.
• make sure your Wi-Fi uses 2.4 GHz
• check whether your router allows older smart devices to connect
• if your router broadcasts both 2.4 GHz and 5 GHz, give them different names so the correct network is easier to identify
• if needed, enable compatibility settings for older or smart-home style devices on the 2.4 GHz network only
Your tracker needs to be able to see your Wi-Fi network name during setup.
If the network name is hidden, the tracker may not be able to find it. SSID should be visible, please check that it is not hidden in your router settings.
If setup still is not working, turn on your phone’s mobile hotspot and try using that as the Wi-Fi network during setup.
This is a useful test because it can help confirm whether the problem is with your home Wi-Fi rather than the tracker itself.
If you have tried everything above and setup still fails, contact ASK A VET™ Support and include:
• your Wi-Fi network name
• your router model
• whether the tracker can detect any Wi-Fi networks nearby
• whether setup worked with a mobile hotspot
• a screenshot of any error or warning message you saw
If the setup works on a hotspot but not on your home Wi-Fi, the issue is very likely your router settings rather than the tracker. Also, some router brands or default configurations can make setup trickier for smart devices, so this is not always the tracker being difficult just for sport.
My tracker isn’t charging
If your ASK A VET™ tracker isn’t charging, don’t worry. This is usually caused by a connection issue, cable problem, or something simple like moisture or debris in the charging port.
Before troubleshooting further, try these quick fixes:
• disconnect and reconnect the charging cable firmly
• if your tracker uses a USB-C cable, try flipping the cable and reconnecting it
• make sure the tracker is properly aligned with the charger
Some devices may only charge when the cable is connected in a specific orientation.
Charging issues are often caused by the accessories rather than the tracker itself.
Try the following:
• use a different charging cable, any USB-C cable should work.
• use a different wall adapter or power source
• avoid fast chargers and use a standard charger if possible
• check that the cable is not damaged
If the tracker charges with a different cable or adapter, the issue is likely the original accessory.
Inspect the tracker’s charging port:
• look for dirt, dust, or debris blocking the connection
• gently clean the contacts if needed
• check for moisture inside the port
If water is present, allow the port to fully dry before charging again.
When charging correctly, your tracker should show a light:
• red light usually means charging
• green light usually means fully charged
If no light appears, it may indicate a connection or hardware issue.
If your tracker battery has been completely drained, it may take a little time before it shows signs of charging.
• leave it connected for at least 10 to 60 minutes
• check again for LED activity
Deeply discharged batteries can take longer to respond initially.
A restart can sometimes fix charging-related glitches:
• connect the tracker to the charger
• turn the tracker on or off
• try charging again
If none of the steps above work:
• try another cable and power source again to confirm
• check for physical damage to the charging port
• contact ASK A VET™ support with:
• what happens when you plug it in
• whether any lights appear
• what troubleshooting steps you’ve already tried
Charging problems are usually caused by:
• loose or incorrect cable connection
• faulty charging cable or adapter
• dirt or moisture in the charging port
• completely drained battery
• hardware or battery fault
Most charging issues are simple connection or accessory problems rather than a fault with the tracker itself. A quick cable swap or cleaning the charging port often fixes it.
If your tracker still won’t charge after trying everything, it may need further inspection or replacement.
How to enable Power Saving Mode on your ASK A VET™ tracker to save battery
Want to make your ASK A VET™ tracker battery last longer? Turn on Power Saving Mode.
This feature helps reduce battery use by lowering how often your tracker updates your pet’s location during normal tracking. In Power Saving Mode, location updates are reduced to around every 30 to 60 minutes, which can help extend battery life.
It is important to know that this can also mean:
• less precise route history
• slower location refresh in normal mode
• delayed Virtual Fence alerts compared with standard tracking
If you switch on LIVE Tracking while Power Saving Mode is enabled, the tracker will still provide fast real-time updates, usually every 2 to 3 seconds while LIVE Tracking is active. Because of this, LIVE Tracking will still use more battery, even if Power Saving Mode is turned on.
So in simple terms:
• Power Saving Mode helps save battery during everyday tracking
• LIVE Tracking still prioritizes fast updates when you need them most
• using both together means battery savings in normal mode, but higher battery use during live tracking sessions
This makes Power Saving Mode a good option when you want to conserve battery and do not need constant frequent updates throughout the day.
Power Saving Mode is a battery-saving setting that reduces how often your ASK A VET™ tracker sends location updates.
This can help extend battery life, but it may also result in:
• slower location refreshes
• less detailed movement history
• delayed escape alerts or Virtual Fence notifications
If you turn on LIVE Tracking, your tracker can still switch to fast real-time updates while LIVE mode is active. This means Power Saving Mode helps save battery during normal day-to-day tracking, while LIVE Tracking still gives you quicker updates when you need them most.
In short, Power Saving Mode is useful when battery life is the priority, but it comes with a trade-off in update frequency and tracking detail.
When Power Saving Mode is enabled, you may see a different battery or tracker status indicator within the ASK A VET™ app.
For example, the app may show:
• a different battery icon or color
• a tracker status message on the map screen
• a clear note that Power Saving Mode is currently active
This helps you quickly understand why location updates may be less frequent than usual.
You can enable Power Saving Mode from either the Map screen or your tracker settings.
Enable Power Saving Mode from the Map
• Open the ASK A VET™ app and go to Map
• Tap your tracker icon near the battery indicator
• Open Tracker Settings
• Tap Power Saving Mode
• Turn the switch on
Enable Power Saving Mode from Account
• Open the ASK A VET™ app and go to Account
• Select your pet’s tracker
• Under Settings, tap Power Saving Mode
• Turn the switch on
Power Saving Mode is available on selected ASK A VET™ tracker models. If you do not see the option in your app, your current tracker may not support this feature.
If you want to extend battery life even further, you can also review other tracker settings and usage habits, including:
• Power Saving Zones
• LIVE Tracking usage
• general battery and charging settings
For best results, it also helps to check your battery tips or troubleshooting guidance in the ASK A VET™ app or support section, especially if you are trying to balance battery life with more frequent tracking updates.
I’m having issues with the Power Saving Zone feature
If your ASK A VET™ tracker is not behaving as expected in a Power Saving Zone, this is usually related to signal limitations rather than a fault with the device.
When your tracker is inside a Power Saving Zone, it uses WiFi detection and reduces GPS activity to help save battery.
However, it still needs a cellular connection to send updates back to the app. If that connection is weak, blocked, or unstable, the app may not show the correct status.
This can happen for the same reason mobile phones often get worse reception indoors. Thick walls, concrete, metal structures, and certain building layouts can all interfere with signal strength.
You can quickly check whether the tracker is recognising the saved WiFi network:
• press the power button once on the tracker
• watch the LED indicator and touchscreen display
If the tracker shows the expected response, this usually means it is detecting the Power Saving Zone correctly.
If the app still does not show Power Saving Mode, the most likely issue is that the tracker cannot send that status back properly because of weak indoor signal.
Step 1: Move closer to better signal
Try placing the tracker somewhere with stronger reception, such as:
• near a window
• in a more open area
• somewhere with fewer walls or obstacles
This may help the tracker reconnect and update its status in the app.
Step 2: Take the tracker outside briefly
If the status still does not update:
• take the tracker outside
• walk with it for a few minutes
• open the ASK A VET™ app and check for updates
Once outside, the tracker should reconnect more easily and resume normal communication.
Step 3: Use LIVE Tracking to confirm functionality
While outside:
• turn on LIVE Tracking
• confirm that location updates are working normally
If LIVE Tracking works properly outdoors, the tracker itself is most likely functioning correctly and the issue is limited to indoor signal conditions.
Once your pet moves outside the saved WiFi range:
• the tracker exits Power Saving Mode
• it reconnects to cellular networks
• it resumes sending normal GPS location updates
This is expected behaviour and usually confirms the system is working properly.
These issues are most often caused by:
• weak cellular signal indoors
• thick walls or building materials blocking connection
• WiFi being detected, but the tracker cannot send data back reliably
• temporary network interruptions
If your tracker detects the Power Saving Zone but the app does not reflect it, the most likely cause is network connectivity, not GPS failure or a hardware fault.
In many cases, simply moving the tracker to an area with better signal, or taking it outside briefly, resolves the issue.
If the problem continues, contact ASK A VET™ support and include:
• what the LED lights are showing
• whether the issue only happens indoors
• whether tracking works normally outside
That makes it much easier to work out whether the issue is related to signal, setup, or the device itself.
I don’t know which email I used for my ASK A VET™ account
If you are not sure which email address is linked to your ASK A VET™ account, do not worry. This is usually easy to sort out.
You may not remember which email you used if:
• you have multiple email addresses
• you signed up using Apple or Google
• someone else purchased the tracker or subscription for you
• you used one email during purchase and another during activation
Solution 1: Search your email inboxes
A quick way to find the correct email is to search through all of your inboxes for ASK A VET™ messages.
Check all email accounts you may have used, including:
• personal email
• work email
• older inboxes you still have access to
Try searching for terms like:
• ASK A VET™
• order confirmation
• subscription
• tracker activation
• payment receipt
Also check your spam, junk, and promotions folders.
Solution 2: Try logging in with likely email addresses
If you have a few possible email addresses in mind, try signing in with each one.
• open the ASK A VET™ app or login page
• enter one email address you think you may have used
• if it is not recognised, try another one
• if you think you found the right one but cannot remember the password, use Forgot Password
Solution 3: Check whether you signed in with Apple or Google
If you created your ASK A VET™ account using Apple or Google, the account may be linked differently from the email you expected.
If you used Apple sign-in
On your iPhone or iPad:
• open Settings
• tap your Apple ID
• go to Password & Security
• tap Apps Using Apple ID
• find ASK A VET™
If Apple created a private relay email, it may look something like an address ending in @privaterelay.appleid.com.
If you usually signed in with Apple, use Continue with Apple again when logging in rather than typing in different email addresses manually.
If you used Google sign-in
Check your Gmail inbox for:
• confirmation emails
• subscription messages
• order receipts
• tracker setup emails
If you know you previously signed in with Google, try using Continue with Google again.
Be careful not to randomly test Google sign-in if you are unsure, as this may create a new empty account instead of opening your existing one.
If none of the steps above work, contact ASK A VET™ Support and include:
• your tracker ID, if you have it
• your order number, if available
• any email addresses you think you may have used
• what you have already tried
This makes it much easier to locate the correct account quickly.
In many cases, the subscription is not missing at all. It is just sitting in a different account, quietly waiting for the correct email address to show up.
What to do if you can’t locate your tracker in a Power Saving Zone
If your ASK A VET™ app shows that your tracker is inside a Power Saving Zone, it may be harder to locate immediately. That is because the tracker reduces some of its activity in that zone to help conserve battery.
When your tracker enters a Power Saving Zone, it may reduce GPS and network activity to save battery life. While it remains in that zone, features such as LIVE Tracking, Light, Sound, or nearby finding tools may only become available once you are close enough to the tracker.
This means that if the tracker has fallen off your pet while still inside the Power Saving Zone, it may remain stationary and not actively update its location the way you would expect during normal tracking.
Once the tracker starts moving again, or reconnects properly, it should wake up, rejoin the local mobile network, and resume sending location updates.
Step 1: Turn on Bluetooth
Make sure Bluetooth is switched on for your phone.
Step 2: Move around the area
Keep the ASK A VET™ app open and move around the area where you think the tracker may be.
Step 3: Watch for nearby finding features to become available
Keep an eye on features such as:
• LIVE Tracking
• Radar
• Light and Sound
If these controls change from unavailable to active, that usually means you are now within range of the tracker. At that point, you may be able to use Light, Sound, or Radar Mode to help locate it.
1. Delete the Power Saving Zone
If you still cannot find the tracker, try removing the Power Saving Zone in the app.
You can do this by:
• opening the Map tab
• selecting the tracker
• opening Tracker Settings
• going to Power Saving Zones
• selecting the zone you want to remove
• deleting it
This can help force the tracker out of battery-saving behaviour so it can try to reconnect and report a fresh location.
2. Give it time to reconnect
After deleting the Power Saving Zone, the tracker may not reconnect instantly. If it has been stationary in a deeper power-saving state, it can take time before it recognises the change and resumes normal communication.
Once it reconnects, it should attempt to send an updated GPS position again.
3. Try Light and Sound again
Once the tracker is no longer behaving as though it is inside a Power Saving Zone, Light and Sound features should work more effectively.
If it is still offline later
If the tracker is still offline after some time, such as later that day or the next morning, it may be in a low-signal location or somewhere difficult to reach. In that case, try using Radar Mode or nearby search features again once you are back in the area.
If your tracker is truly lost and you are still unable to recover it, you may need to replace the device.
If ASK A VET™ offers tracker replacement support, warranty help, or optional tracker protection, you may be able to:
• replace the lost tracker
• transfer your existing subscription to a new device
• reconnect your pet’s account without starting over
In other words, annoying, yes. The end of the world, hopefully not.
I get a “This tracker is already active” message when trying to activate my ASK A VET™ tracker
If you see a “This tracker is already active” message while setting up your ASK A VET™ tracker, do not worry. This usually means the tracker has already been linked to an account, and you are currently signed into a different one.
When a tracker is purchased and activated, the setup usually happens in two parts:
Part 1: Tracker purchase
You buy the tracker using an email address during checkout.
Part 2: Activation
After purchase, you log in to an ASK A VET™ account to activate the tracker and connect it to your subscription or service.
The tracker is then linked to the account used during activation. If you later try to set it up while signed into a different account, the app may show “This tracker is already active.”
In most cases, the solution is simply to sign out of the current account and sign back in using the correct email address.
Steps
• On the message screen, tap Cancel
• Go to Account
• Tap Sign Out
• Sign back in using the email address and password linked to the original tracker activation
• Open your account again and check for your tracker and subscription
If you originally signed in using Apple or Google, use that same sign-in method again.
If you cannot remember your password, tap Forgot Password and reset it before signing in again.
Once you are logged into the correct ASK A VET™ account, your tracker and subscription should appear and be ready to use.
Check your inboxes for:
• purchase confirmation emails
• activation emails
• subscription receipts
• tracker setup emails from ASK A VET™
The email address receiving those messages is often the correct account email.
This message does not usually mean there is a problem with the tracker itself. Most of the time, it simply means the tracker is already active under a different account.
If you have signed into every likely account and still cannot access the tracker, contact ASK A VET™ Support and include:
• your tracker ID
• your order number, if available
• the email addresses you may have used
• any purchase or activation confirmation details
That makes it much easier to locate the correct account and get everything linked properly again.
Health Insights linked to the Tracker not updating or showing empty in the ASK A VET™ app
If your ASK A VET™ app is not showing Health Insights, or the data appears empty, this is usually caused by a syncing issue, limited data collection, or feature compatibility rather than a fault with the tracker itself.
Health Insights depend on your tracker collecting data and syncing it back to your phone through the app.
If the tracker has not synced recently, or if it has not collected enough information yet, the Health section may appear empty, incomplete, or out of date.
Step 1: Make sure your tracker is syncing
Health data only updates when your tracker syncs properly with your phone.
Try the following:
• turn on Bluetooth on your phone
• make sure your phone has an internet connection
• bring the tracker close to your phone
• open the ASK A VET™ app and go to the Health section
• tap the refresh icon if one appears
Do not manually pair the tracker through your phone’s Bluetooth settings unless specifically instructed, as that can sometimes interfere with normal app syncing.
Step 2: Use only one device for syncing
Your tracker may only sync properly with one device at a time.
If you regularly switch between multiple phones or tablets:
• turn Bluetooth off on the other nearby devices
• leave Bluetooth on only for the device you are currently using
• reopen the ASK A VET™ app
• refresh the Health section again
This can help prevent connection conflicts.
Step 3: Make sure your tracker has enough data
Some Health Insights need time to build a useful baseline.
You may see missing or empty data if:
• your pet has not worn the tracker long enough
• the tracker has not collected enough data yet
• your pet is not wearing the tracker consistently
Some insights may need several days of regular wear before they start appearing properly.
Step 4: Check feature compatibility
Not every Health feature will be available on every tracker model or for every pet profile.
For example:
• some features may only work on selected tracker models
• some insights may only be available for certain pet types
• some features may depend on your app version or subscription plan
If a feature is not supported for your setup, it may not appear in the app at all.
Step 5: Restart and refresh everything
If syncing still is not working, try a full refresh:
• restart your phone
• restart your tracker
• reopen the ASK A VET™ app
• try syncing again
If needed, you can also reinstall the app, log back in, and then retry the sync.
Step 6: Try another device
Some phones or tablets may have Bluetooth or compatibility issues that affect syncing.
If possible, try syncing your tracker with a different phone or tablet to see if the issue is specific to your device.
Sync needed
Your tracker may need to be brought closer to your phone so the latest data can update.
Not enough data
Your pet may not have worn the tracker long enough yet for insights to appear.
Empty data
The tracker may not have synced recently, even if it has been collecting information.
These are usually normal temporary states while the system is still collecting or updating data.
If you have tried all of the steps above and still see no data:
• keep the tracker on your pet consistently
• make sure Bluetooth syncing happens regularly
• contact ASK A VET™ Support and include:
• a screenshot of your Health screen
• the troubleshooting steps you have already tried
• your phone or device type
• your app version, if known
In most cases, Health Insights issues are caused by sync timing, limited collected data, or compatibility settings rather than a faulty tracker.
Once your tracker has collected enough information and synced properly with your phone, the Health section should begin updating automatically.
I cannot find my tracker in the ASK A VET™ app
If you cannot find your ASK A VET™ tracker, do not panic. There are a few simple steps you can take to help locate it using the app, nearby search features, and the tracker’s last known position.
Step 1: Check the last known location
• open the ASK A VET™ app
• select the pet associated with the tracker you are trying to connect to
• select Safety tab
• select your tracker
• view the last known location on the map
This shows the most recent location your tracker successfully reported.
Step 2: Turn on Bluetooth and location services on your phone
Make sure your phone has:
• Bluetooth turned on
• Location Services or GPS enabled
This helps improve accuracy and allows nearby finding features to work properly.
Turn on LIVE Tracking
If available:
• open the Map
• tap LIVE Tracking
This gives more frequent real-time updates while the tracker is moving and can help you narrow down its current position more quickly.
Use Radar Mode or Nearby finding tools
If you think you are close to the tracker:
• switch to Radar Mode or a nearby finding feature if available
• move around the area slowly
• watch the app for signal changes as you get closer
This is especially helpful when the tracker is nearby but hidden under furniture, in grass, under a car seat, or somewhere equally annoying.
Try moving around the area
Walk around the last known location with the app open. As you move, the tracker may reconnect and update its position.
Check for signal issues
Your tracker may not update properly if it is:
• indoors
• under cover
• in a low-signal area
• inside a building with thick walls or metal structures
In these situations, the app may only show the last reported position until the tracker reconnects.
Give it a little time
If the tracker is stationary, offline, or inside a Power Saving Zone, it may not update again until it starts moving or regains signal.
If you think the tracker is genuinely lost:
• keep checking the app for fresh updates
• enable LIVE Tracking when available
• return to the last known location and search the nearby area carefully
• use Radar Mode, Light, or Sound features if your model supports them
If you have tracker protection, replacement support, or a care plan, you may also be able to request a replacement if the tracker cannot be recovered.
• the map shows the last reported location, which may not always be the exact current position
• GPS accuracy can vary, especially indoors or in poor signal areas
• nearby finding features such as Radar Mode only work when you are close enough to the tracker
Most of the time, the tracker is not truly gone. It is usually just temporarily offline, out of signal, low on battery, or sitting somewhere quietly judging everyone involved. Once it reconnects or you get closer, it will often appear again in the app.
My pet is missing. What should I do?
If your pet is missing, act quickly and try to stay calm. Your ASK A VET™ tracker and app can help you narrow down their location and guide your search in real time.
Step 1: Check the current or last known location
• open the ASK A VET™ app
• select your pet’s tracker
• view the current or last known location on the map
This gives you the best starting point for your search.
Step 2: Turn on LIVE Tracking
Enable LIVE Tracking to receive faster real-time updates as your pet moves.
This can help you:
• follow their direction
• see if they are still moving
• react faster if they are heading away from the area
Step 3: Go to the location
Head to the location shown in the app and keep the map open while you move.
Step 4: Use distance and map updates
As you get closer, use the app to monitor:
• distance indicators
• map movement updates
• changes in your pet’s reported position
This helps confirm you are moving the right way.
Step 5: Use Radar Mode or Nearby finding
Once you are close:
• switch to Radar Mode or a nearby finding feature if available
• move slowly around the area
• watch for the signal to improve as you get closer
This can help pinpoint your pet’s location when they are nearby but not immediately visible.
Step 6: Use Light and Sound
If your tracker model supports it:
• turn on Light or Sound from the app
• listen for the device
• look for flashing light if it is dark or hidden
This can be especially useful if your pet is hiding:
• in bushes
• under cars
• behind fences
• indoors
• somewhere they absolutely should not fit, but somehow do
If the tracker shows no movement, your pet may be:
• resting
• hiding
• indoors
• in an area with weak GPS or signal coverage
In those cases, the app may only show the last known location rather than a fresh live position.
Search carefully around nearby areas such as:
• garages
• sheds
• under houses or decks
• bushes and fences
• neighbouring properties
• quiet corners, parked cars, or hidden spaces
If you still cannot find your pet:
• return to the last known location
• search outward from that point
• revisit the area regularly
• keep checking the app for fresh updates
• continue using LIVE Tracking whenever available
• the map shows the last reported position, which may not always be the exact current location
• GPS accuracy can vary, especially indoors or in low-signal areas
• LIVE Tracking works best outdoors while your pet is moving
• nearby finding tools work best once you are already close
If you cannot locate your pet after searching:
• keep the tracker turned on
• keep the app open and monitor for movement or updates
• continue checking the map regularly
• contact ASK A VET™ Support if needed
If your tracker is also lost and you have tracker protection or replacement support, you may be able to replace the device without losing your subscription setup.
Most pets are found closer to home than people expect. The key is to use the tracker data quickly, move toward the location as soon as possible, and switch to close-range tools like Radar, Light, or Sound once you are nearby.
Why am I not receiving Virtual Fence notifications?
If you are not getting Virtual Fence alerts in the ASK A VET™ app, the cause is usually related to phone settings, connectivity, or app permissions rather than a problem with the tracker itself.
1. Notifications are turned off
Your phone must allow notifications from the ASK A VET™ app.
Check the following:
• your phone’s Notification Settings
• that notifications are enabled for ASK A VET™
• the app’s own notification settings under Settings then Notifications
If notifications are switched off, you will not receive alerts even if your pet leaves a fence.
2. Internet connection issues
Push notifications need an active internet connection.
Make sure your phone has:
• mobile data or WiFi turned on
• a stable internet connection
If your phone is offline, alerts cannot be delivered properly.
3. Do Not Disturb or Focus modes are on
If your phone is using Do Not Disturb, Focus, or similar modes:
• notifications may be silenced
• ASK A VET™ alerts may be hidden or blocked
Check that the app is allowed through these settings if you want important alerts to come through.
4. Battery saving or app restrictions
Some phones restrict apps running in the background to save battery.
Check that:
• your phone’s Power Saving Mode is not limiting the app
• battery optimization settings are not restricting ASK A VET™
• no third-party battery or security apps are blocking notifications
These settings can stop alerts from appearing when they should.
5. Tracker is not updating location
Virtual Fence alerts only work when the tracker is updating its position properly.
If your tracker:
• has weak or no GPS signal
• is offline
• is inside a Power Saving Zone
• is not currently reporting location updates
then alerts may be delayed or may not trigger correctly.
6. Your app or tracker software is out of date
Virtual Fence alerts may not work properly if your ASK A VET™ app or your tracker’s firmware is not up to date.
Check that:
• you are using the latest version of the ASK A VET™ app
• your phone’s operating system is up to date
• your tracker firmware has been updated if an update is available
Running the latest software helps make sure notifications, location updates, and app features are working correctly.
A simple way to test the system is:
• take your tracker outside
• turn on LIVE Tracking
• walk outside your Virtual Fence
• then walk back inside it
You should receive an alert when crossing the boundary.
This is a useful way to check whether the issue is with notifications, location updates, or just the tracker being indoors or in low signal.
Virtual Fence alerts are not always instant in every tracking mode.
• in normal tracking mode, updates may happen every few minutes
• in LIVE Tracking, alerts are usually much faster
So if your pet crosses the boundary very quickly, or only briefly leaves the area, there may be a short delay before the alert appears.
Try the following:
• restart your phone
• reopen the ASK A VET™ app
• check for ASK A VET™ app updates
• check for tracker firmware updates
• check for phone software updates
• repeat the outdoor notification test
If the issue continues, contact ASK A VET™ Support and include:
• the time you expected the notification
• whether your pet was indoors or outdoors
• whether LIVE Tracking was turned on
• whether your tracker was online at the time
In most cases, missing Virtual Fence alerts are caused by phone settings, notification permissions, or connectivity issues rather than the tracker itself. Once notifications, internet access, and permissions are set correctly, alerts should start working reliably again.
My tracker won’t turn on
If your ASK A VET™ tracker will not turn on, do not worry. In many cases, this is caused by a flat battery, charging issue, temporary software problem, or connection issue rather than a fault with the device itself.
Press the power button briefly.
• if you see lights, the screen switches on, or hear a sound, the tracker may already be on
• if nothing happens, the tracker may be switched off or fully out of battery
• if you see a red light, the battery is very low and needs charging
Step 1: Charge your tracker
The most common reason a tracker will not turn on is an empty battery.
• connect your tracker to the charger
• make sure the cable is attached securely
• check for a charging light
• leave it charging until fully charged
If the battery has been deeply drained or the tracker has not been used for a while, it may take a little time before any light appears.
If no light appears at all, the problem may be with the charger, charging cable, power source, or charging connection.
Step 2: Turn the tracker on properly
Once it has had time to charge:
• press and hold the power button for around 5 seconds
• watch for a light or sound confirming it has turned on
If nothing happens after charging, continue with the steps below.
Step 3: Check the power button response
After charging:
• press the power button once briefly
• watch for LED lights or sounds
• note whether the button feels normal or unresponsive
If the tracker shows lights, it may already be on. If the button does not respond at all or behaves oddly, there may be a button issue.
Step 4: Check the app status
Sometimes the tracker is switched on, but the app is not connecting properly.
Open the ASK A VET™ app and check the tracker status.
If you see messages such as:
• Online
• Connecting
• Low Accuracy
• Power Saving
then the tracker may already be on and functioning, but dealing with a connection or signal issue rather than a power issue.
Step 5: Make sure your app and tracker software are up to date
Sometimes power or connection issues are made worse by outdated software.
Check that:
• your ASK A VET™ app is updated to the latest version
• your phone’s operating system is up to date
• your tracker firmware is up to date, if a firmware update is available
Running the latest software helps make sure your tracker and app communicate properly.
Step 6: Test it outdoors
If the tracker turns on but still does not seem to work properly:
• take it outside
• wait a few minutes
• check the app again to see if it reconnects
Trackers often work best with open sky, GPS access, and stronger mobile signal.
Step 7: Check the charger and charging area
If the tracker still will not respond:
• try a different charging cable or power adapter if compatible
• try a different power source
• check the charging contacts or port for dirt, dust, or moisture
• make sure the charger is sitting correctly
A surprisingly high number of “completely broken” devices are actually just having an argument with the charging cable.
Step 8: Leave it charging longer
If the battery is deeply drained, leave the tracker charging for longer before trying again.
Sometimes a very flat battery needs extra time before the device responds normally.
Step 9: Reset the tracker if supported
If your tracker model supports a reset or restart function, try that next.
If available, follow the reset instructions for your specific ASK A VET™ tracker model.
Most tracker power issues are caused by:
• completely drained battery
• charging cable or charging connection problems
• dirt or moisture affecting charging
• power button issues
• outdated app software or tracker firmware
• temporary software glitches
If your tracker still will not turn on after trying all of the steps above, contact ASK A VET™ Support and include:
• what happens when you press the power button
• whether any lights appear
• whether the tracker shows any charging response
• what charger or cable you are using
• whether you have already checked for app and firmware updates
In most cases, the tracker is not actually broken. It is usually out of battery, not charging properly, or temporarily being dramatic. A full charge, software check, and proper restart solve the majority of issues.
- ASK A VET™ Consults – Complete Guide & Frequently Asked Questions
- What is the difference between messaging or having a Telehealth call with a vet?
- What actually happens during a consult?
- What problems are ASK A VET™ Consults best for?
- What ASK A VET™ Consults do extremely well?
- What ASK A VET™ Consults cannot do?
- AI Vet Chat – Frequently Asked Questions
ASK A VET™ Consults – Complete Guide & Frequently Asked Questions
This is a detailed guide to how ASK A VET™ Chats and Telehealth Calls work, what makes them different, and how they help you make better, faster, and more confident decisions for your pet.
An ASK A VET™ Consult includes either a Vet Chat or Telehealth Call giving you direct access to a real Australian Certified and Registered Veterinarian through:
• veterinary messaging chat
• telemedicine video consultation
You are not locked into one format. You can:
• start with chat for speed and convenience
• move to video for deeper assessment
• continue with chat for follow-up and monitoring
This creates something much more powerful than a single appointment. It becomes continuous support.
Most telehealth platforms rely only on what you say during the consult.
ASK A VET™ goes much further.
Your vet may also have access to:
• your pet’s full medical and health history
• symptoms you have logged over time
• behaviour tracking
• feeding and drinking patterns
• weight records
• toilet habits
• medications
• previous consult notes
• uploaded photos and videos
• tracker data such as activity, movement, and trends
And so much more!
This means your vet is not working from memory alone.
They can:
• identify patterns
• compare changes over time
• detect subtle shifts in behaviour or health
• understand the full context of your pet
In many cases, this gives the vet:
as much information as a clinic consult, and sometimes more than a first-time in-clinic visit where no history is available.
That is a major advantage.
Usually within minutes.
ASK A VET™ is designed to give you fast access to real Australian Certified and Registered Veterinarians without long waiting times.
Response times are typically:
• Within minutes for most queries
• Fast enough to support real-time decision-making
• Significantly quicker than booking a traditional appointment
Response time may vary depending on:
• How busy the platform is at that moment
• Time of day or peak usage periods
• Complexity of the case or information provided
Even during busier periods:
• You will still receive a response as soon as possible
• You are not waiting hours or days like traditional systems
• You can continue to add updates, photos, or information while waiting
This means you can:
• Get guidance quickly after noticing a problem
• Start acting sooner rather than later
• Avoid delays that may worsen a situation
ASK A VET™ is built to reduce waiting time and give you faster access to veterinary support when you need it most.
Typically around 20 minutes.
Each ASK A VET™ Consult is designed to give you enough time for a thorough, structured discussion and guided assessment, while still being efficient and focused.
During the consult, your vet will:
• Review your pet’s history, tracked data, and any previous notes
• Understand the current issue in detail
• Ask targeted questions to assess severity and progression
• Guide you through any checks at home if needed
• Review photos or videos, or assess your pet via live video
• Explain what is most likely happening and what else is possible
• Provide a clear, step-by-step plan for what to do next
However, the consult is not limited to just the live interaction.
It is followed by:
• Up to 24-hour follow-up support
• The ability to ask additional questions after the consult
• Ongoing updates if your pet’s condition changes
• Clarification of instructions, medications, or next steps
• Continued guidance as you monitor your pet
This creates a more complete care experience, where decisions are supported over time, not just in a single moment.
Access to consults and follow-up depends on your subscription level.
For example:
• Pay-per-consult users can book and pay for individual consults as needed
• Basic or entry-level plans may provide access to consults at a set price
• Premium plans may include added benefits such as included vet chats, reduced consult fees, or bundled access
• Some plans may include a set number of consults or ongoing support features within the subscription
This allows you to choose how you want to access care, whether that is occasional use or more continuous support.
It is also important to understand that:
• The “20-minute consult” refers to the focused, live interaction
• The total care experience extends beyond this through follow-up
• You are not starting from scratch if you continue messaging after the consult
The goal is to combine:
• A focused, high-quality consult
• With ongoing support and follow-up
• Backed by your pet’s full history and tracked data
This ensures you get both immediate answers and continued guidance, giving you confidence in managing your pet’s care after the consult ends.
Getting started is simple. ASK A VET™ Consults are designed to work with devices you already have.
You will need:
• A phone, tablet, or computer
• A stable internet connection
• A camera and microphone for video consults
Helpful for a better consult:
• Good lighting so your vet can clearly see your pet
• Your pet nearby and comfortable
• Photos or videos ready (if you have already taken them)
• Any recent changes or observations in mind
To get the most out of your consult, it also helps to:
• Have your pet’s history and symptoms logged in the app
• Be ready to describe when the issue started and how it has changed
• Have any medications or food your pet is on nearby
• Be in a quiet space so you can communicate clearly
• Ensure your device is charged and connection is stable
During the consult, your vet may guide you to:
• Adjust lighting or camera angles
• Show specific parts of your pet
• Demonstrate movement or behaviour
• Perform simple checks at home
You do not need any special equipment or medical knowledge. Everything is guided step by step.
The goal is to make the process easy, accessible, and effective, so you can focus on getting the right care for your pet without unnecessary setup or stress.
A large part of veterinary medicine does not rely on touch alone. It is built on history, observation, pattern recognition, and understanding how a condition evolves over time.
Veterinarians assess pets remotely by combining multiple layers of information.
This includes:
• Detailed history of what has happened and when
• Observation of your pet’s behaviour, movement, and appearance
• Pattern recognition based on clinical experience
• Tracking changes over time rather than a single moment
ASK A VET™ strengthens this process significantly by adding structured, real-world data.
This includes:
• Stored health data that you input and track
• Symptoms logged over time
• Behaviour records and routine changes
• Feeding, weight, and hydration trends
• Uploaded photos and videos
• Tracker insights such as activity, movement, and patterns
This allows your vet to:
• See trends rather than isolated symptoms
• Compare current issues with past data
• Identify subtle changes that may not be obvious
• Understand progression, not just presentation
• Build a more complete clinical picture before asking questions
During a consult, vets also rely heavily on guided observation.
They may ask you to:
• Show your pet moving, walking, or breathing
• Zoom in on specific areas like eyes, skin, or wounds
• Check gum colour or hydration
• Demonstrate certain behaviours or symptoms
You are guided step by step, so you are not expected to know what to look for.
This approach allows vets to gather meaningful clinical information remotely, even without physical touch.
The key difference with ASK A VET™ is that instead of relying on a single snapshot, your vet is working with a timeline of your pet’s health.
That timeline includes:
• What has happened before
• What is happening now
• How things are changing
This often provides more context than a first-time in-clinic visit where no prior history is available.
While physical exams are still essential in some cases, remote assessment combined with data, history, and guided observation allows vets to make informed, structured decisions and guide you on the right next step.
In many cases, regulations require an in-person examination before certain medications can be prescribed.
However, ASK A VET™ Consults can still play a key role in guiding treatment decisions.
We will:
• Advise if medication may be needed
• Explain what type of treatment is likely required
• Guide you on safe next steps
• Help you understand urgency and timing
• Recommend whether you need to visit a clinic
We can also help you:
• Understand medications your pet is already on
• Review possible side effects or concerns
• Clarify dosing instructions and usage
• Identify when a medication may not be working as expected
• Prepare the right information before seeing a vet in person
In situations where prescriptions are appropriate and permitted:
• Your vet will advise what is possible
• You will be guided through the next steps clearly
If an in-person visit is required:
• You will know exactly why
• You will understand how urgent it is
• You will be better prepared for the visit
ASK A VET™ Consults ensure you are not left guessing about treatment, even when a physical exam is required for prescribing.
All animals.
ASK A VET™ Consults are designed to support a wide range of species, from common household pets to more specialised and production animals.
This includes:
• Dogs and puppies
• Cats and kittens
• Small animals such as rabbits, guinea pigs, hamsters, and rodents
• Birds including parrots, budgies, and poultry
• Reptiles such as lizards, snakes, and turtles
• Exotic pets and less common companion animals
• Horses and equine animals
• Farm and production animals such as cattle, sheep, goats, and pigs
No matter the species, the approach remains the same. Your vet will assess:
• History and background of the animal
• Current symptoms or concerns
• Behaviour, appetite, and routine changes
• Environment and management factors
• Data you have tracked or recorded
ASK A VET™ is particularly useful for:
• Pet owners managing day-to-day health and behaviour
• Multi-pet households needing support across different species
• Farm owners tracking herd or flock health
• Early-stage concerns where you want direction before escalation
• Ongoing monitoring and long-term care
It can help with:
• General health concerns and symptoms
• Behaviour and training advice
• Nutrition and feeding guidance specific to the species
• Preventative care and routine health management
• Ongoing or chronic conditions
• Understanding medications, treatments, and recovery
For more complex or species-specific cases:
• Your vet will guide you appropriately
• You may be directed to a specialist if needed
• You will be advised when in-person care is required
The goal is to make veterinary support accessible across all animal types, while still ensuring each animal receives the right level of care, expertise, and escalation when necessary.
Yes.
ASK A VET™ Consults are built with privacy, security, and user control as core priorities, so you can confidently share information about your pet.
All consultations are:
• Private
• Secure
• Protected within the app
This means:
• Your conversations are not publicly visible
• Your data is not shared outside the platform for unrelated use
• Your information is handled within a controlled, secure environment
Your data includes:
• Messages and consult discussions
• Your pet’s profile and identifying details
• Health tracking data that you input over time
• Logged symptoms, behaviour records, and history
• Photos and videos you upload
• Tracker data such as activity, movement, and patterns
All of this is:
• Stored securely within the system
• Used only to support your pet’s care
• Accessible only to you and authorised veterinary use within your consults
Security also supports how the system works:
• Your data is used to provide personalised, context-aware guidance
• It helps your vet understand your pet without starting from scratch
• It improves continuity of care across multiple consults
You remain in control of your data:
• You decide what information to input, track, or upload
• You control how much detail is available for guidance
• You can choose how you use the platform based on your comfort level
Importantly:
• Your data is not used for unrelated purposes
• It is not exposed publicly
• It is kept within the ASK A VET™ ecosystem to support care and decision-making
This balance allows ASK A VET™ to deliver high-quality, personalised veterinary support while maintaining strong privacy and security standards.
You get the benefit of smarter, data-driven guidance without compromising the safety of your information.
ASK A VET™ is designed to keep pricing simple, transparent, and flexible, so you always know what you are paying for.
Pricing is:
• Clear and shown upfront before you proceed
• Transparent with no hidden costs or surprise fees
• Flexible depending on how often you want to use the service
You can choose between:
• Pay-per-consult access
• Subscription-based plans with included features
Pay-per-consult
• Pay only when you need veterinary support
• Ideal for occasional or one-off concerns
• Fixed pricing per consult, shown before booking
• No ongoing commitment or monthly fees
Subscription plans
• Monthly or annual plans depending on your needs
• May include features such as AI Vet Chat, health tracking, and ongoing support
• May include consults or reduced pricing per consult
• Designed for pet owners who want continuous access and monitoring
Depending on your plan, you may receive:
• Included vet chats or consults
• Lower cost per consult compared to pay-per-use
• Access to additional features within the ASK A VET™ ecosystem
• Better value for ongoing or long-term care
There are no hidden extras.
This means:
• You see the cost before confirming
• You understand what is included in your plan
• You can choose the level of access that suits your needs
The goal is to give you control, whether you need occasional advice or ongoing veterinary support, while keeping pricing straightforward and predictable.
What is the difference between messaging or having a Telehealth call with a vet?
Messaging chat is designed for fast, flexible access to an Australian Certified and Registered Veterinarian without needing to book or wait for a live appointment.
It is ideal for:
• Quick access to a vet when something first comes up
• Early-stage or mild concerns where you need direction
• Ongoing monitoring of a condition over time
• Follow-up after a consult or treatment
• Clarifying instructions, medications, or next steps
You can:
• Ask questions in real time and get guided responses
• Send photos and videos to give your vet more context
• Update your vet as symptoms change or progress
• Share tracked data, history, and observations
• Receive step-by-step guidance tailored to your pet
This removes the delay between noticing something and getting advice, allowing you to act earlier and more confidently.
It is especially useful for:
• Situations that are evolving but not urgent
• Monitoring recovery or response to treatment
• Getting reassurance or second opinions
• Avoiding unnecessary clinic visits when appropriate
Video consults are designed for more in-depth, real-time veterinary assessment when visual interaction and live guidance are important.
They are best for:
• More complex or concerning situations
• Symptoms that need to be seen in real time
• Visual assessment of your pet’s condition
• Guided physical checks at home
• Real-time reassurance and decision-making
During a video consult, your vet may ask you to:
• Show your pet moving, walking, or breathing
• Zoom in on specific areas such as eyes, skin, or wounds
• Demonstrate symptoms as they occur
• Perform simple checks at home under guidance
• Adjust positioning or lighting to improve assessment
This allows for a more interactive and detailed evaluation compared to messaging alone.
This is where ASK A VET™ becomes especially powerful.
Instead of a single, one-off interaction, care can flow naturally:
• Start with messaging chat for speed and convenience
• Escalate to video if the situation requires deeper assessment
• Continue with chat for follow-up, updates, and monitoring
This creates a more complete and flexible care experience that mirrors how real veterinary care works over time.
It allows:
• Faster initial support
• Seamless escalation when needed
• Ongoing communication without starting over
• Better continuity of care across the entire process
Rather than choosing one or the other, messaging chat and video consults work together to give you the right level of care at the right time.
What actually happens during a consult?
Before and during the consult, your vet may review all available information inside the ASK A VET™ app to build a clinical picture before you even start explaining.
This may include:
• Previous consult notes and interactions
• Health tracking data that you have logged
• Symptoms recorded over time
• Behaviour patterns and changes
• Feeding, drinking, and weight trends
• Activity levels and tracker data
• Uploaded photos and videos
• Patterns or changes over time
This allows your vet to start with context, not just a single moment.
Your vet will then focus on what is happening right now by asking structured, targeted questions.
This may include:
• When the issue started
• What has changed since it began
• Severity and progression of symptoms
• Eating, drinking, and behaviour changes
• Environment, routine, or recent events
• Any treatments or actions already taken
This step combines your answers with stored data to create a full, accurate picture of the situation.
Your vet will guide you step by step through a remote assessment so you are not left guessing what to do.
This may include:
• Observing your pet via video (if on a telemedicine consult)
• Reviewing photos or videos you have uploaded
• Asking you to check specific things at home
Such as:
• Gum colour and capillary refill
• Breathing rate and effort
• Hydration status
• Movement, gait, and posture
• Pain response or sensitivity
• Visible abnormalities on skin, eyes, ears, or body
You are not expected to know how to do this. The vet will guide you clearly through each step.
Your vet will explain their thinking so you understand what is going on, not just what to do.
This includes:
• What is most likely happening
• What other possibilities may exist
• How serious the situation appears
• What signs to watch for next
• What would make the situation more urgent
This replaces uncertainty and guesswork with clear, structured reasoning.
By the end of the consult, you will have a clear, practical plan.
You will know:
• What to do immediately
• What can be safely managed at home
• What to monitor and how to track it
• When to escalate or seek further care
• Whether a clinic visit is needed
• How urgent that visit is
The goal is that you leave the consult feeling confident about your next steps.
Care does not stop after the consult.
Afterwards, you may receive:
• A written summary of the consult
• Clear instructions and recommendations
• Follow-up within 24 hours if appropriate
• The ability to continue messaging for updates or questions
This creates continuity of care, allowing your pet’s situation to be monitored and managed over time rather than treated as a one-time interaction.
What problems are ASK A VET™ Consults best for?
ASK A VET™ Consults are designed to handle a wide range of real-world situations, from everyday concerns to more complex or ongoing issues.
These are some of the most frequent problems where a consult can provide fast, effective guidance:
• Vomiting or diarrhoea
• Skin issues, itching, rashes, or ear problems
• Coughing, sneezing, or eye discharge
• Minor wounds, infections, or swelling
• Limping or mild injuries
• Behaviour changes such as anxiety, restlessness, or aggression
• Appetite or drinking changes
• Dental concerns such as bad breath or gum issues
• Weight changes or body condition concerns
• Nutrition and diet
These are situations where early advice can prevent progression and reduce unnecessary stress.
ASK A VET™ Consults are especially valuable when you are unsure what to do next.
For example:
• “Is this serious?”
• “Can I wait and monitor?”
• “Do I need an emergency vet?”
• “Can I manage this at home?”
• “I can’t get to a vet. What should I do?”
In these cases, your vet can:
• Assess the situation based on symptoms and history• Identify red flags or reassuring signs• Provide clear guidance on urgency• Help you make confident, informed decisions
Consults are highly effective for managing long-term or recurring issues where continuity and monitoring are important.
This includes:
• Allergies and skin conditions
• Arthritis and mobility issues
• Chronic illnesses such as diabetes or gastrointestinal disease
• Recovery monitoring after illness, injury, or surgery
• Medication questions, adjustments, and side effect concerns
• Reviewing trends using tracker data and health tracking logs
This allows your vet to:
• Monitor progress over time
• Adjust recommendations based on response
• Identify patterns or triggers
• Provide ongoing support between in-person visits
ASK A VET™ Consults are designed to give you the right level of support at the right time, whether you are dealing with a simple concern, an unclear situation, or long-term management of your pet’s health.
What ASK A VET™ Consults do extremely well?
ASK A VET™ Consults are designed to improve how pet care decisions are made by combining speed, real Australian Certified and Registered Veterinarian input, and your pet’s full data history.
They excel at:
• Allowing you to act early, before problems progress or become emergencies
• Providing clear, structured decisions instead of guesswork or conflicting advice
• Reducing unnecessary clinic visits when something can be safely managed at home
• Supporting long-term monitoring and ongoing care across multiple interactions
• Using real data, not just memory or a single conversation
• Giving you access to a veterinarian anytime, anywhere
• Providing context that many clinics do not have immediately
They also deliver value by:
• Connecting your pet’s full history, symptoms, and tracked data into one clinical picture
• Identifying patterns, trends, and subtle changes over time
• Comparing current issues with previous records to detect progression
• Guiding you step by step on what to do next, not just giving information
• Helping you understand urgency levels clearly and confidently
• Reducing delays between noticing a problem and getting professional advice
• Improving communication by ensuring your vet already has key background information
• Allowing seamless transitions between chat, video, and follow-up care
• Supporting better preparation for in-person visits when they are needed
This creates a more complete and continuous care experience.
Instead of:
• Starting from scratch at each visit
• Relying on memory or incomplete history
• Waiting for appointments to get basic guidance
You benefit from:
• Faster access to veterinary input
• More informed and personalised advice
• Better continuity of care over time
• More confident, proactive decision-making
ASK A VET™ Consults are built to mirror real-world veterinary care over time, not just a single moment, helping you manage your pet’s health more effectively from first concern through to resolution or long-term care.
What ASK A VET™ Consults cannot do?
To be transparent, there are important limitations to any remote consultation.
They cannot:
• Perform physical examinations by touch
• Palpate the abdomen, joints, or internal structures
• Run diagnostics such as blood tests, imaging, or lab work
• Provide hands-on treatment or procedures
• Treat emergencies that require immediate in-clinic care
• Perform surgery or invasive interventions
• Replace hands-on care when it is clinically required
• Prescribe certain medications where a physical exam or testing is necessary
They are also limited in situations where:
• Subtle physical findings are critical for diagnosis
• Advanced diagnostics are needed to confirm a condition
• Rapid deterioration requires immediate stabilisation
• Complex cases require in-person monitoring or hospitalisation
However, ASK A VET™ Consults are designed to recognise these limitations.
Your vet will:
• Clearly tell you when in-person care is required
• Explain why a physical exam or diagnostics are needed
• Advise how urgent the situation is
• Help you prepare for a clinic visit with the right information
This means you are never left guessing.
Instead of replacing in-person care, ASK A VET™ Consults work alongside it by:
• Helping you decide when a clinic visit is necessary
• Reducing delays in seeking appropriate care
• Ensuring you escalate at the right time
• Supporting you before and after in-person treatment
They provide guidance, clarity, and continuity, while ensuring your pet receives hands-on veterinary care whenever it is truly needed.
Some situations require immediate, in-person veterinary care. In these cases, you should not wait, monitor, or rely on AI or remote consults.
Go straight to a veterinary clinic if your pet has any of the following:
• Difficulty breathing, rapid breathing, or laboured breathing
• Collapse, fainting, or inability to stand
• Seizures, fitting, or uncontrolled shaking
• Trauma such as being hit by a car, a fall, or an accident
• Severe pain, distress, or vocalising
• A bloated or distended abdomen, especially if uncomfortable or restless
• Inability to walk, severe weakness, or sudden paralysis
• Inability to urinate or straining without producing urine
You should also seek immediate care if you notice:
• Pale, blue, or very dark gums
• Uncontrolled bleeding
• Persistent vomiting or diarrhoea, especially with lethargy
• Suspected toxin ingestion or poisoning
• Heatstroke or extreme overheating
• Severe allergic reactions such as facial swelling or breathing changes
In these situations:
• Do not wait for symptoms to improve
• Do not delay for advice or monitoring
• Do not rely on home treatment
These signs can indicate life-threatening conditions that require:
• Immediate physical examination
• Emergency stabilisation
• Access to diagnostics and treatment
• Rapid medical intervention
AI Vet Chat and ASK A VET™ Consults are designed to help guide decisions, but they will always direct you to urgent in-person care if these signs are detected.
If you are ever unsure, it is always safer to treat the situation as urgent and seek veterinary care immediately.
AI Vet Chat – Frequently Asked Questions
To be transparent, there are important limitations to any remote consultation.
AI Vet Chat is an intelligent veterinary assistant built into the ASK A VET™ app that helps you better understand your pet’s health, symptoms, behaviour, and day-to-day care needs instantly.
It is designed to:
• Provide immediate guidance
• Help you interpret symptoms and changes in behaviour
• Support everyday pet care decisions
• Act as a first step before escalating to a real veterinarian
AI Vet Chat can help you:
• Understand what a symptom may mean
• Know whether something may be urgent
• Learn what information to monitor at home
• Make better use of the health data you are tracking in the app
• Feel more confident about your next step
It is there to give you fast, helpful support when you need direction, especially in those moments where you are thinking, “Is this something I should worry about?”
AI Vet Chat is not a replacement for a veterinarian. Instead, it is designed to work alongside the ASK A VET™ ecosystem by helping you decide when to:
• Keep monitoring at home
• Book an ASK A VET™ Consult
• Seek in-person veterinary care urgently
This makes it a powerful tool for everyday support, triage guidance, and better pet care decision-making.
AI Vet Chat is designed for speed, accessibility, and early guidance.
It can:
• Answer questions instantly
• Help you understand what might be going on
• Guide you on what to monitor
• Suggest practical next steps
• Help you make sense of symptoms, behaviour changes, and care questions
• Give you fast support when you are unsure what to do next
However, it does not replace a real veterinarian.
AI Vet Chat does not:
• Perform a physical examination
• Diagnose your pet in the same way a veterinarian can
• Prescribe medications or treatment plans as a substitute for a real consult
• Replace emergency or in-person veterinary care when that is needed
If needed, you can:
• Escalate to a certified vet
• Move into veterinary messaging chat
• Book a telemedicine consult
• Seek in-person veterinary care for urgent or serious problems
Think of it as:
• Your first line of support
• A fast way to get direction and clarity
• A tool to help you decide what level of care may be needed next
• Followed by real veterinary care when needed
AI Vet Chat helps you get fast direction and guidance, while real vet consults provide professional veterinary assessment, medical decision-making, and personalised care based on your pet’s full situation.
A real vet consult can go much further by:
• Reviewing your pet’s full history in detail
• Assessing the complete clinical picture
• Interpreting symptoms in context
• Recommending diagnostics, treatment, and follow-up care
• Providing veterinary judgement tailored to your individual pet
This means AI Vet Chat is ideal for quick support, early triage, and everyday questions, while a real vet consult is the right next step when your pet needs professional medical assessment and personalised veterinary care.
You can ask AI Vet Chat about almost anything related to your pet’s health, behaviour, daily care, and general wellbeing.
This includes questions about:
• Symptoms such as vomiting, diarrhoea, coughing, sneezing, limping, itching, shaking, reduced appetite, increased thirst, breathing changes, or low energy
• Behaviour changes such as anxiety, restlessness, aggression, barking, hiding, house soiling, clinginess, or unusual habits
• Nutrition and feeding questions including what to feed, how much to feed, diet changes, treats, weight concerns, sensitive stomachs, and feeding routines
• Medication guidance and safety, such as how a medication is generally used, possible side effects, what to do if you miss a dose, or when something may need veterinary review
• Post-surgery and recovery care, including what is normal after a procedure, what to monitor, activity restriction, wound care, appetite changes, and when recovery may not be going to plan
• Preventative health topics such as vaccinations, parasite prevention, dental care, weight management, routine health checks, and age-related care
• Training and behaviour advice, including common puppy and kitten issues, toilet training, destructive behaviour, barking, scratching, and general behaviour support
• Understanding lab results, veterinary instructions, treatment plans, discharge notes, and medical terms that may be confusing
• General pet care questions about skin, ears, eyes, mobility, exercise, enrichment, hydration, travel, and home monitoring
• Questions about the health data you are tracking in the ASK A VET™ app, including patterns, changes over time, and what certain trends may mean
It is built to help with both simple and more complex questions.
You can use it for everyday questions like:
• “Why is my dog licking its paws?”
• “Is this amount of vomiting serious?”
• “What should I watch after my cat’s surgery?”
• “Can I give this medication with food?”
• “Why has my pet suddenly stopped eating?”
You can also use it for more detailed support, such as:
• Understanding whether a symptom may be mild, urgent, or an emergency
• Working through multiple symptoms together
• Making sense of changes in behaviour or routine over time
• Understanding what information to track before speaking to a vet
• Helping you decide whether to monitor at home, use an ASK A VET™ Consult, or seek in-person care
AI Vet Chat is designed to be a fast, helpful starting point for pet parents who want guidance, clarity, and support without having to guess what to do next.
Instantly.
There is no waiting time, which means you get immediate guidance the moment you ask a question.
This allows you to:
• Act immediately when something changes
• Avoid second-guessing or waiting for answers
• Get guidance in real time, even in uncertain or stressful situations
• Ask follow-up questions and refine your understanding instantly
• Reassess your pet’s condition as new symptoms or changes occur
Despite being instant, the responses are not rushed or generic.
AI Vet Chat is designed to provide:
• Detailed, structured explanations
• Clear reasoning behind what may be happening
• Practical, step-by-step guidance on what to do next
• Context-aware insights based on your pet’s data and history
• Support for both simple questions and more complex situations
This means you are not just getting a quick answer, you are getting a fast, informed response that helps you understand the situation and decide your next step.
It combines speed with depth, giving you immediate access to guidance that would normally take much longer to receive.
Yes, and this is where AI Vet Chat becomes especially powerful.
The AI can use information connected to your pet’s profile in the ASK A VET™ app, including:
• Your pet’s profile
• Health tracking data that you input and log over time
• Logged symptoms
• Behaviour records
• Feeding and weight trends
• Uploaded photos and videos
• Tracker data such as activity, movement, and patterns
• Veterinarian records from chats, calls and previous AI Vet questions
This means responses can be:
• More personalised
• More context-aware
• Based on your individual pet, not just generic advice
• Better informed by patterns, trends, and changes over time
Instead of only responding to a single question in isolation, the AI can consider the bigger picture around your pet’s health and care.
That may include:
• What symptoms you have logged previously
• Changes in behaviour over time
• Trends in appetite, weight, activity, or routine
• Information you have manually tracked or uploaded
• Patterns that may help explain what is happening now
Because you can actively input and track your pet’s health data, the AI becomes more accurate and useful over time as more information is available.
This helps make AI Vet Chat more valuable for day-to-day support, early guidance, and identifying when something may need closer attention.
It is one of the key advantages of the ASK A VET™ ecosystem, where the AI is not just reacting to a question, but learning from the data you choose to track and store for your pet.
Yes.
Because AI Vet Chat has access to your pet’s stored and tracked data, it can analyse how things change over time, not just what is happening in a single moment.
It can:
• Identify trends across health tracking data you log, such as appetite, weight, activity, water intake, and behaviour
• Flag changes in behaviour, routine, or physical health that may otherwise go unnoticed
• Highlight gradual deterioration or improvement over days, weeks, or longer periods
• Connect multiple symptoms together instead of viewing them in isolation
• Recognise subtle shifts that may not seem significant day to day but form a pattern over time
• Use both manually logged data and tracker data to build a more complete picture
• Compare current inputs with previous records to detect differences or emerging issues
This allows the AI to move beyond reactive answers and provide more proactive, insight-driven guidance.
It can help you:
• Spot early warning signs before problems become more serious
• Understand whether a condition is improving, stable, or worsening
• Identify triggers linked to diet, environment, exercise, or routine changes
• See correlations between symptoms, behaviour, and health metrics
• Track recovery after illness, injury, or surgery
• Make more informed decisions about when to monitor, adjust care, or escalate to a veterinarian
Because you are actively inputting and tracking your pet’s health data, the AI becomes more accurate and useful over time as more information is available.
This is a major advantage over most standalone AI tools, which only respond to a single question without access to ongoing history, logged health data, or long-term trends.
In ASK A VET™, the AI is not just answering questions, it is helping you understand your pet’s health journey over time.
Yes.
One of the main roles of AI Vet Chat is to help you quickly understand the level of concern and answer questions like:
“Is this urgent?”
“Can I wait and monitor?”
“Do I need to see a vet now?”
It will:
• Highlight potential red flags based on the symptoms you describe
• Help you understand which signs may indicate something more serious
• Advise on urgency levels, from monitor at home to urgent or emergency care
• Recommend when to escalate to a certified vet or in-person visit
• Consider multiple symptoms together, not just one in isolation
• Use your pet’s history and tracked data (if available) to add context
It can also guide you on:
• What specific signs to watch for next
• When a situation may be worsening
• What changes would make something more urgent
• When it is reasonable to monitor versus act immediately
This helps remove guesswork and gives you clearer direction in stressful situations.
However, it is important to remember:
• AI Vet Chat does not replace a veterinarian
• It cannot perform a physical examination or definitive diagnosis
• In emergencies or severe symptoms, you should always seek immediate veterinary care
AI Vet Chat is designed to support fast triage and decision-making, helping you understand how serious something may be and what your next step should be.
No.
AI Vet Chat is designed to support guidance and triage, but it is not a substitute for emergency veterinary care.
If your pet has any of the following signs:
• Difficulty breathing
• Collapse or inability to stand
• Seizures
• Severe pain or distress
• Trauma such as being hit by a car or a fall
• Inability to urinate
You should go straight to a veterinary clinic.
In these situations:
• Do not wait for advice
• Do not monitor at home
• Do not delay seeking care
AI Vet Chat will also recognise these red flags and clearly advise you to seek immediate veterinary attention.
Its role in emergencies is to:
• Help identify serious warning signs quickly
• Reinforce urgency
• Direct you to appropriate care without delay
However, real emergency care requires:
• A physical examination
• Immediate treatment and stabilisation
• Access to diagnostics and emergency equipment
AI Vet Chat is there to support decision-making, but in emergencies, the safest and correct action is always to seek in-person veterinary care immediately.
No.
AI Vet Chat is designed to support you, not replace real veterinary care.
It is built to:
• Reduce uncertainty when something doesn’t seem right
• Guide your decision-making with clear, practical direction
• Help you act earlier before problems progress
• Support day-to-day care and monitoring
• Help you understand symptoms, behaviour changes, and health data
• Assist with triage by helping you decide what level of care may be needed
However, it cannot:
• Perform physical examinations
• Run diagnostic tests such as bloodwork, imaging, or laboratory analysis
• Provide hands-on treatment, procedures, or interventions
• Prescribe medications or create formal treatment plans as a substitute for a veterinarian
• Fully assess complex or rapidly changing medical conditions in real time
• Replace emergency or in-person veterinary care
Real veterinary care is essential because it involves:
• Direct assessment of your pet’s condition
• Clinical judgement based on examination findings
• Access to diagnostics and medical equipment
• The ability to treat, stabilise, and manage conditions appropriately
• Ongoing follow-up and medical responsibility for your pet
It works best as:
• A support tool, not a replacement
• A first step when you are unsure what to do
• A way to decide when to monitor versus escalate
• A tool to help you prepare for a vet visit with better information
• A bridge to real veterinary care when needed
AI Vet Chat helps you make faster, more informed decisions and feel more confident about your next step.
But when your pet needs diagnosis, treatment, or urgent care, a real veterinarian is always essential.
Yes, this is one of its strongest and most valuable features.
AI Vet Chat is designed to help you decide what to do next, especially in those uncertain moments where you are asking yourself whether something is minor, concerning, or urgent.
It can:
• Suggest when it is reasonable to monitor your pet at home
• Advise when you should book an ASK A VET™ Consult
• Recommend when in-person veterinary care may be needed
• Highlight when something may require urgent or emergency attention
• Help you prepare for a vet visit with the right information
• Reduce unnecessary clinic trips when something is mild or self-limiting
• Identify when early intervention may prevent a problem from worsening
It does this by:
• Assessing symptoms in context, not just individually
• Considering multiple factors such as duration, severity, and progression
• Using your pet’s history and tracked data (if available) to add context
• Recognising patterns or changes over time
• Identifying red flags that require escalation
• Explaining what is likely normal versus what is not
It can also guide you on:
• What specific signs to monitor and for how long
• What changes would make a situation more urgent
• What information to collect before speaking to a vet
• What questions to ask during a consult
• How to track symptoms effectively inside the app
This helps remove uncertainty and gives you a clear, structured plan instead of guessing.
Instead of wondering whether you are overreacting or underreacting, AI Vet Chat helps you make confident, informed decisions based on guidance that is:
• Fast
• Context-aware
• Easy to understand
• Practical and actionable
It acts as a smart triage and decision-support tool, helping you choose between:
• Monitor at home
• Book an ASK A VET™ Consult
• Seek urgent or emergency veterinary care
This means you can act earlier when needed, avoid delays in serious cases, reduce unnecessary stress, and feel more confident that you are doing the right thing for your pet.
Yes.
You can share visual information directly with AI Vet Chat to provide more accurate, context-based guidance and reduce guesswork.
You can upload:
• Photos of wounds, skin issues, rashes, eyes, ears, swelling, lumps, discharge, or visible abnormalities
• Videos of movement, breathing, behaviour, limping, coughing, vomiting, or unusual actions
• Ongoing updates to show how something is changing over time
The AI can then:
• Analyse what it sees alongside your description and symptoms
• Identify visible patterns, abnormalities, or changes
• Guide you on what to check next at home
• Suggest specific areas to examine more closely
• Help determine how serious something may be
• Advise whether to monitor, book a consult, or seek urgent care
• Ask follow-up questions based on what it observes
This is especially useful when:
• Something is difficult to describe in words
• You are unsure if what you are seeing is normal
• You want a second layer of reassurance before deciding your next step
• You are tracking a condition over time
It can also help you:
• Compare images or videos to detect progression or improvement
• Monitor healing after injury or surgery
• Document changes in skin, eyes, mobility, or behaviour
• Provide clearer information if you escalate to an ASK A VET™ Consult
• Reduce the risk of missing subtle visual changes
When combined with your pet’s profile and tracked health data, this creates a much more complete picture for the AI to work from.
However, it is important to remember:
• Image and video analysis is supportive, not diagnostic
• Some conditions require hands-on examination to assess properly
• Internal issues cannot be fully evaluated visually
• A veterinarian may still be required for diagnosis, testing, and treatment
Used together with history, tracking data, and your observations, photos and videos make AI Vet Chat significantly more powerful, helping turn what you see into clearer, more actionable guidance.
Yes.
AI Vet Chat is particularly valuable for managing ongoing and long-term conditions where tracking, consistency, and pattern recognition matter.
It is especially useful for:
• Chronic conditions such as arthritis, skin disease, allergies, diabetes, or gastrointestinal issues
• Long-term monitoring of symptoms, behaviour, and overall health
• Medication questions, including ongoing use, side effects, and general guidance
• Tracking progress during treatment or recovery
• Managing flare-ups or changes in chronic conditions
• Supporting day-to-day decision-making between vet visits
Because it can see trends over time, it can provide:
• More informed guidance based on your pet’s history
• Better continuity of care between consults
• Context-aware insights rather than one-off advice
• A clearer understanding of whether things are improving, stable, or worsening
It can also help you:
• Monitor how your pet responds to treatments or diet changes
• Identify patterns or triggers linked to flare-ups
• Track subtle changes that may otherwise be missed
• Adjust care routines based on what is working or not working
• Know when a condition is stable versus when it needs veterinary review
This makes it especially powerful for pets that require ongoing care, where small changes over time can be important.
By combining your tracked data, history, and current symptoms, AI Vet Chat helps create a more continuous, connected view of your pet’s health.
It supports better long-term management, while still allowing you to escalate to a veterinarian whenever needed for diagnosis, treatment adjustments, or hands-on care.
Yes.
AI Vet Chat is available 24/7, giving you continuous access to support whenever you need it, without relying on clinic hours or appointment availability.
This means:
• No waiting for responses
• No time restrictions or appointment scheduling
• Support at any time of day or night
• Immediate guidance the moment something changes
• Help during weekends, holidays, and outside clinic hours
• The ability to ask follow-up questions anytime
This is especially valuable for:
• Late-night concerns or sudden symptoms
• Situations where clinics are closed or unavailable
• Ongoing monitoring where you want quick updates or reassurance
• Busy schedules where you cannot easily access a vet during the day
• Moments of uncertainty where you need immediate direction
You can use AI Vet Chat:
• As soon as you notice something unusual
• While monitoring a condition over time
• After a vet visit to better understand instructions
• Before deciding whether to escalate to a consult
• At any stage of your pet’s care journey
Because it is always available, it helps bridge the gaps between vet visits and provides consistent support when real-time access to a veterinarian may not be possible.
It ensures you are never left guessing or waiting for guidance, giving you immediate, reliable support whenever you need to make a decision about your pet’s health.
Yes.
All interactions within the ASK A VET™ app are designed with privacy and security in mind, so you can confidently store and use your pet’s information.
Your data is:
• Private
• Secure
• Protected within the app environment
• Accessible only to you and authorised use within your account
This includes:
• Your pet’s profile and identifying information
• Health tracking data that you input over time
• Logged symptoms, behaviour records, and history
• Feeding, weight, and routine data
• Uploaded photos and videos
• Tracker data such as activity, movement, and patterns
Your data is used only to:
• Provide more personalised and accurate guidance
• Deliver context-aware responses based on your pet
• Help identify patterns, trends, and changes over time
• Improve your experience within the ASK A VET™ ecosystem
Importantly:
• Your data is not used for unrelated purposes
• It is not shared outside of the app to third parties for external use
• It is kept within the platform to support your pet’s care
You also remain in control of your data:
• You choose what information to input and track
• You decide what photos, videos, or records to upload
• You control how much detail the AI can use to assist you
Because the system relies on the data you provide, it is designed to balance two key things:
• Strong privacy and protection
• High-quality, personalised guidance
This means you can safely use features like health tracking, uploads, and AI support, knowing your information is protected while still being used to give you the best possible insights for your pet.
You should escalate from AI Vet Chat to a real veterinarian when there are signs that your pet needs a higher level of care or you want professional confirmation.
You should escalate if:
• Symptoms are worsening or not improving over time
• There is no response to initial monitoring or care
• New symptoms appear or the situation becomes more complex
• You are unsure, concerned, or not comfortable monitoring at home
• The AI flags potential concerns or recommends escalation
• You want confirmation, a diagnosis, or a treatment plan
• You need prescriptions, diagnostics, or hands-on care
You should escalate immediately if:
• There are emergency signs such as difficulty breathing, collapse, seizures, severe pain, or trauma
AI Vet Chat will help guide this decision by:
• Highlighting red flags
• Advising urgency levels
• Telling you when monitoring is no longer appropriate
• Suggesting the next step clearly
The transition is seamless inside the ASK A VET™ app, allowing you to:
• Move into veterinary messaging chat
• Book a telemedicine consult
• Progress from guidance to real veterinary care without repeating information
This means you can start with fast AI support and smoothly move to a real veterinarian when needed, ensuring your pet always receives the right level of care at the right time.
Most online information is:
• Generic and written for broad audiences, not your specific pet
• Conflicting, with different sources saying different things
• Lacking context about your pet’s history, lifestyle, and health
• Often outdated, incomplete, or difficult to interpret
• Focused on information, not decision-making
• Designed for reading, not guiding you on what to do next
AI Vet Chat is:
• Personalised to your individual pet
• Data-driven using the information you track and log
• Consistent, structured, and easy to understand
• Context-aware, not just answering a single question
• Connected to your pet’s full history within the ASK A VET™ app
Unlike searching online, AI Vet Chat can:
• Consider your pet’s age, breed, medical history, and routine
• Use multiple symptoms together instead of looking at one in isolation
• Factor in trends from your tracked data over time
• Recognise patterns, changes, or progression
• Ask follow-up questions to refine and improve guidance
• Help you understand what matters most, not just list possibilities
It also focuses on action, not just information.
It helps you:
• Decide whether something is mild, concerning, or urgent
• Know what to monitor and for how long
• Understand what changes would require escalation
• Prepare for a vet consult with the right information
• Avoid unnecessary stress from worst-case scenarios online
So instead of guessing or going down a rabbit hole of mixed advice, you get:
• Clear, relevant guidance specific to your pet
• Practical next steps you can actually follow
• Consistent answers you can rely on
• Immediate support without searching multiple sources
• Confidence in what to do next
This turns information into decision-making, giving you faster, more accurate, and more useful support compared to general online searches.
Most AI tools rely only on what you type in a single moment.
ASK A VET™ AI goes much further by using real, ongoing data about your pet.
It can also use:
• Your pet’s full health history
• Health tracking data that you log over time
• Trends in weight, appetite, activity, and behaviour
• Behaviour logs and routine changes
• Uploaded photos and videos
• Real-time updates as new information is added
• Tracker data such as movement, activity, and patterns
This means it is not just reacting to a question, it is working with context.
Unlike standard AI tools, it can:
• Connect multiple data points together
• Identify patterns and changes over time
• Adjust guidance based on your pet’s history
• Provide more consistent and relevant answers
• Support ongoing care, not just one-off questions
• Improve accuracy as more data is added
It also focuses on decision-making, not just information.
It helps you:
• Understand what is happening
• Decide what to do next
• Know when to monitor versus escalate
• Feel more confident in your actions
This transforms it from a simple chatbot into:
• A personalised, data-driven system
• A context-aware health assistant
• A clinical decision-support tool for your pet
It is designed to work as part of the ASK A VET™ ecosystem, combining AI, health tracking, and veterinary access to give you a much higher level of support than standalone AI tools.
- What is the ASK A VET™ tracker and how can it help me and my pet?
- What is the difference between a microchip and a GPS tracker?
- I found an ASK A VET™ Premium Tracker. What should I do?
- Sales and Distribution Enquiries
- How does it work? How can I find my pet with an ASK A VET™ tracker?
- What is the expected battery life?
- How accurate is the ASK A VET™ tracker?
- Can the ASK A VET™ tracker be used for more than one pet?
- Where can I find the tracker ID?
- How to contact ASK A VET™ Support
- How does the tracker calculate my pet’s activity?
- How often does the ASK A VET™ tracker detect a new position?
- Where does ASK A VET™ work?
- Can I use ASK A VET™ when travelling abroad?
- Frequently asked questions
- How much data does the ASK A VET™ app use?
- How much data does the ASK A VET™ app use?
- What is the range of the tracker?
- Do I need to buy a SIM card for the ASK A VET™ tracker?
- Why does my tracker need Bluetooth?
- Frequently asked questions
- Do I need cellular coverage?
- Why do I need a subscription plan?
- What features does the Premium plan offer?
- What features does the Premium plan offer?
- ASK A VET™ Subscription Plans – Frequently Asked Questions
- ASK A VET™ Care – Frequently Asked Questions
- Frequently Asked Questions
- Frequently Asked Questions
What is the ASK A VET™ tracker and how can it help me and my pet?
The ASK A VET™ tracker is a smart pet tracking and health device designed to help you keep your pet safer, more visible, and better supported day to day.
It helps you track your pet’s location in real time, monitor activity and health trends, and stay connected through the ASK A VET™ app. Whether your pet is an escape artist, an explorer, or just likes disappearing into the world’s most inconvenient bush, the tracker gives you an extra layer of confidence and control.
As long as the tracker has GPS signal and compatible network coverage, you can check your pet’s location directly from your phone through the ASK A VET™ app.
It is also designed to support your pet’s health and wellbeing. Depending on your tracker model and plan, you may be able to monitor activity, movement trends, behaviour patterns, and other useful health-related insights that help you stay on top of changes early.
Attach the lightweight ASK A VET™ tracker to your pet’s collar or harness and let them go about their day.
Then open the ASK A VET™ app to:
- • view your pet’s location
- • monitor movement and activity
- • receive important alerts
- • manage settings and safety features
LIVE Tracking
Need to know where your pet is right now? Turn on LIVE Tracking to receive frequent real-time location updates directly in the app.
Virtual Fence
Set up Safe Zones and No-Go Zones for your pet, such as your home, garden, or areas you want them to avoid. You’ll receive alerts when they enter or leave those zones.
Location History
See where your pet has been and review their recent movements, routes, and favourite places.
Waterproof design
The ASK A VET™ tracker is built for real pet life. Depending on the model, it is designed to handle outdoor adventures, rough play, and everyday wear, including wet conditions.
Health and activity monitoring
More than just a tracker, the ASK A VET™ device can also help you monitor your pet’s activity and wellbeing. Depending on the model, this may include exercise tracking, behaviour insights, sleep trends, and other health-related data.
The ASK A VET™ tracker can help you:
- • keep track of your pet’s location in real time
- • receive alerts if they leave a defined safe area
- • monitor activity and wellbeing trends
- • review recent movement history
- • support your pet with smarter day-to-day safety tools
- • use tracking from your phone through the ASK A VET™ app
- • access a pet-focused tracking device designed specifically for animal use
The ASK A VET™ tracker is built specifically for pets and designed to work as part of the wider ASK A VET™ ecosystem, connecting tracking, health support, pet information, and safety features in one place.
Yes. The ASK A VET™ Premium Tracker is rated IPX67, meaning it is water-resistant and designed to handle everyday exposure like rain, splashes, and short periods in water.
An IPX67 rating means the device can withstand immersion in water up to 1 meter for up to 30 minutes.
Yes. The ASK A VET™ Premium Tracker is built for real-life use, including wet weather, muddy walks, and outdoor adventures.
The tracker can handle brief exposure to water, but after use in salt water or dirty water, it’s recommended to rinse it with fresh tap water and dry it properly.
This helps maintain performance and longevity.
- • IPX67 means the tracker is water-resistant, not fully waterproof for prolonged or deep submersion
- • avoid extended underwater use or high-pressure water exposure
- • always ensure charging ports are clean and dry before charging
What is the difference between a microchip and a GPS tracker?
Great question. Microchips and GPS trackers are often confused, but they are completely different tools and they do very different jobs.
A microchip is designed for identification.
A GPS tracker is designed for location tracking.
Ideally, pets should have both.
A microchip is a very small device, about the size of a grain of rice, that is implanted under your pet’s skin.
Microchips:
- • do not contain GPS tracking technology
- • do not show your pet’s live location
- • store identification information linked to your pet
- • are used when a lost pet has already been found and taken to a vet clinic, shelter, or rescue where the chip can be scanned
In other words, a microchip helps identify your pet after someone else has found them.
A GPS tracker is a wearable device that attaches to your pet’s collar or harness.
GPS trackers:
- • use GPS and network technology to calculate your pet’s location
- • let you view your pet’s whereabouts in the ASK A VET™ app
- • help you track your pet in real time when they wander off or go missing
- • can include extra features such as LIVE Tracking, Virtual Fence alerts, and health or activity insights depending on the model
- • are external devices that need power and charging
Unlike a microchip, a GPS tracker helps you find your pet before someone else has to.
A microchip helps confirm who your pet belongs to once they are found.A GPS tracker helps you locate your pet while they are still missing.
Microchips are still extremely important and should not be replaced by a GPS tracker.
The best setup is to use both:
- • a microchip for permanent identification
- • an ASK A VET™ tracker for live location and added peace of mind
That way, if your pet goes missing, you have both a way to track them and a backup way for someone to identify them if they are found.
I found an ASK A VET™ Premium Tracker. What should I do?
If you have found a lost ASK A VET™ Premium Tracker, thank you. There is a good chance you can help reunite it with its owner.
The easiest thing to do first is scan the QR code on the tracker.
When you scan it, the pet’s profile and owner contact details should appear. You can then contact the owner directly and let them know you have found their pet’s tracker.
This is usually the fastest way to help.
Step 1: Charge the tracker
If the battery is flat, connect the tracker to a USB-C charger and allow it to power on.
Step 2: Find the tracker ID
Once the device has enough charge, check the screen for the tracker ID.
The tracker ID helps the ASK A VET™ team identify the device and assist with contacting the owner.
Step 3: Contact ASK A VET™ Support
Once you have the tracker ID, contact ASK A VET™ Support and provide the ID shown on the screen.
With that information, we may be able to help return the tracker to its rightful owner.
- • if the QR code works, you can contact the owner directly
- • if the battery is flat, charging the tracker may let you view the tracker ID on screen
- • if you cannot reach the owner yourself, ASK A VET™ Support may be able to help using the tracker ID
Sales and Distribution Enquiries
Demand for smart pet tracking, ID tags, and connected animal care products continues to grow, and ASK A VET™ is always interested in speaking with strong retail and distribution partners.
If you are interested in working with ASK A VET™ as a retailer, distributor, or sales partner, the best place to start is our B2B onboarding page.
Please visit the ASK A VET™ B2B onboarding page to begin your trade account enquiry and connect with our team:
ASK A VET™ B2B Onboarding Page
This page is the best way to:
- • introduce your business
- • express interest in becoming a retail or distribution partner
- • begin the process of setting up a trade account
- • help the ASK A VET™ team review your enquiry more efficiently
To help us assess your request faster, please include:
- • your company name
- • your country or region
- • the type of partnership you are interested in
- • the products or categories you are most interested in
- • any relevant retail, wholesale, or distribution experience
- • expected order volumes or store count, if relevant
If you would rather speak to someone directly, or if you have a larger sales enquiry, wholesale rollout, distribution proposal, or multi-store opportunity, you are welcome to contact the ASK A VET™ team directly as well.
You can still start through the B2B onboarding page, but for larger opportunities or more immediate discussions, direct contact can help move things along faster.
When reaching out directly, it is helpful to include:
- • your company name
- • your website or store details
- • your country or target market
- • the type of partnership you are seeking
- • estimated order size or rollout scope
- • any relevant deadlines or launch timing
How does it work? How can I find my pet with an ASK A VET™ tracker?
To help you track your pet accurately, the ASK A VET™ tracker does two important things:
- • it works out your pet’s location
- • it sends that location to the ASK A VET™ app so you can see it on your phone
Location
The tracker uses its built-in GPS technology to calculate your pet’s location using signals from GPS satellites.
For the best accuracy, the tracker works best when it is:
- • outdoors
- • under open sky
- • in an area with a clear line of sight to the sky
This helps the device receive stronger satellite data and calculate location more accurately.
Communication
Once the tracker knows where your pet is, it then needs to send that information back to your app.
This is done using the tracker’s built-in network connection. When an active subscription is connected to the device, the tracker can use supported mobile networks to send your pet’s location data back to the ASK A VET™ app.
That means you can check your pet’s location directly from your phone, even when they are far away, as long as the tracker is in an area with suitable network coverage.
The tracker is designed to work best in areas with:
- • good GPS signal
- • good cellular or mobile network coverage
If the tracker is in an area with weak or no network coverage, it may not be able to send location updates straight away. In that case, updates may be delayed until the device reconnects.
Default Tracking
When the tracker is turned on, it starts in default tracking mode.
In this mode, the app receives regular location updates while your pet is moving, and less frequent updates when your pet is resting or sleeping. This helps balance tracking performance with battery life.
LIVE Tracking
If you need faster updates, you can switch on LIVE Tracking in the app.
This gives you much more frequent real-time location updates, which is especially useful when:
- • your pet is missing
- • your pet is on the move
- • you need to find them quickly
The ASK A VET™ tracker works best outdoors, but it also includes extra tools to improve the tracking experience in everyday situations.
Power Saving Zone
Power Saving Zone helps reduce battery usage when your pet is at home or in another familiar place. It can also help reduce the effect of GPS interference in those areas.
Bluetooth support
When Bluetooth is enabled on your phone, it can help the tracker update more effectively in some nearby situations, especially where GPS or cellular signal is weaker.
Radar Mode
Radar Mode uses Bluetooth to help you locate your pet when you are already nearby and want to narrow down their exact position.
Extra safety features
Depending on your model and setup, the tracker and app may also include features such as:
- • Virtual Fence
- • Location History
- • Light and Sound
- • Safe Zones and alerts
These tools help you keep track of your pet and respond faster if they wander off.
The ASK A VET™ tracker is more than just a location device.
Using its built-in movement sensors, it can also help monitor your pet’s activity and wellbeing. Depending on the model, this may include:
- • daily activity tracking
- • rest or sleep trends
- • calorie estimates
- • movement insights
- • comparisons against similar pets
This can help you better understand your pet’s habits and spot changes over time.
What is the expected battery life?
The ASK A VET™ Premium Touchscreen Tracker is equipped with a 3000 mAh battery.
Expected battery life can vary depending on signal strength, tracking activity, screen use, and whether Power Saving is turned on.
- • With Power Saving on: approximately 8 to 30 days
- • With Power Saving off: approximately 5 to 15 days
Battery life is affected by several factors, including:
- • cellular signal strength
- • how often the tracker is updating location
- • use of LIVE Tracking
- • screen usage
- • movement and activity levels
- • notification and feature usage
The better the signal, the less power the tracker needs to stay connected and send updates.
To get the best battery performance from your ASK A VET™ Premium Touchscreen Tracker:
- • turn Power Saving on
- • set up a Power Saving Zone
- • use LIVE Tracking only when needed
- • keep the tracker in areas with strong network coverage where possible
Battery life is an estimate and can vary depending on real-world use. Pets who are more active, spend more time outside Power Saving Zones, or use more live features may see shorter battery life.
How accurate is the ASK A VET™ tracker?
If you’re wondering how closely the ASK A VET™ tracker reflects your pet’s real location, here’s what to expect.
GPS tracking is very useful, but it is not perfect to the exact centimetre. Accuracy depends a lot on where your pet is and how strong the available GPS and network signals are.
The ASK A VET™ tracker is usually most accurate when your pet is outdoors in an open area with a clear view of the sky.
In good outdoor conditions, the location shown in the app should be very close to your pet’s real position.
A few environmental factors can reduce how precise the GPS location appears.
Things that may reduce accuracy:
- • thick cloud cover
- • heavy rain
- • dense trees or forest
- • steep hills or valleys
- • buildings and other large structures
- • walls, roofs, and covered areas
- • weak GPS or mobile network signal
The clearer the sky view, the better the tracker can receive satellite information and calculate location accurately.
Accuracy is usually lower when the tracker is:
- • indoors
- • inside garages or sheds
- • under heavy cover
- • near tall buildings
- • in dense urban areas
Walls, roofing, and other structures can block or weaken GPS signals, which makes it harder for the tracker to calculate an exact location.
In these situations, the app may show:
- • a less precise location
- • a position that appears to drift slightly
- • the last known location rather than a perfect live point
In most everyday situations, the tracker will show your pet very close to where they actually are.
For example:
- • if your pet is outside in a yard, park, or open walking area, the map should place them close to their real location
- • if your pet is indoors or in an area with weaker signal, the map may be slightly off or may show the last known position
That does not necessarily mean something is wrong with the tracker. It usually just means the signal conditions are not ideal.
To get the most accurate location possible:
- • use the tracker outdoors where there is a clear view of the sky
- • turn on LIVE Tracking when you need the fastest and most precise updates
- • make sure the tracker has enough battery
- • check that the tracker is not stuck in a badly placed Power Saving Zone
- • if the location looks off, move to a more open area and wait a moment for the tracker to refresh
The ASK A VET™ tracker combines GPS accuracy with real-world conditions. It works best outside, in open areas, and with good signal coverage. Indoors or in difficult environments, some loss of precision is normal.
Can the ASK A VET™ tracker be used for more than one pet?
Yes, you can manage and track multiple pets using ASK A VET™, all from one account.
In the ASK A VET™ app or web platform, you can view and manage multiple pets, each with their own profile, tracking data, and settings, all in one place.
On the map screen, you’ll be able to see the location of your pet that has a tracker attached.
For full tracking functionality:
- • each pet needs their own tracker
- • each tracker requires its own active subscription plan
This is because each tracker is a separate physical device that connects independently to GPS and mobile networks.
You can add multiple pets and trackers to your ASK A VET™ account in just a few steps.
Step 1: Log into your account
- • open the ASK A VET™ app,
Step 2: Add or activate a tracker
In the app:
- • Go to your list of pets
- • Tap the pet you wish to attach a tracker to
- • Tap Safety
- • Tap Connect in the section GPS Trackers
- • Follow the setup steps to connect your tracker and activate a subscription
Step 3: Confirm activation
Once setup is complete, you’ll receive confirmation that your tracker is active and linked to your account.
Step 4: Repeat for additional pets
Repeat the same process for each additional pet and tracker.
Make sure you stay logged into the same ASK A VET™ account so all pets appear together.
Once done, you’ll be able to track each of your pets from within the app.
In the ASK A VET™ app:
- • Go to the Home screen
- • Tap Map on the toolbar at the top
This allows you to quickly see your pets and check their location, activity, and details.
With multiple pets connected to your account, you can:
- • track each pet’s location individually
- • view separate location history for each pet
- • monitor activity and health insights per pet
- • manage Virtual Fences and settings for each pet
- • keep all your pet data organised in one place
- • make sure each tracker is clearly assigned to the correct pet profile
- • give each pet a clear name and photo for easy identification
- • check that each tracker has an active subscription
- • keep all trackers charged for consistent tracking
- • one account = multiple pets
- • one tracker per pet
- • one subscription per tracker
Where can I find the tracker ID?
The tracker ID is a unique code used to identify your ASK A VET™ Premium Touchscreen Tracker.
You can find the tracker ID in two places:
- • directly on the tracker screen
- • in the tracker settings inside the ASK A VET™ app
The ASK A VET™ Premium Touchscreen Tracker can display the tracker ID on the device screen.
If the tracker is turned on and charged, check the screen to view the tracker ID.
This is especially useful if:
- • you have found a tracker
- • you need the tracker ID quickly
- • you are setting up or troubleshooting the device
You can also find the tracker ID in the ASK A VET™ app.
To find it in the app:
- • Open the ASK A VET™ app
- • Tap the pet attached to the tracker
- • Tap Safety
- • Select the GPS Tracker
- • Open Settings
You will see the tracker ID listed there.
The tracker ID helps the ASK A VET™ team identify the exact device linked to your account.
You may be asked to provide it when:
- • contacting support
- • troubleshooting a tracker issue
- • reporting a lost or found tracker
- • checking activation or subscription details
If you need help from ASK A VET™ Support, it’s a good idea to include the tracker ID with your request so the team can assist you faster.
How to contact ASK A VET™ Support
Need help with your order, tracker, account, or subscription? There are a few ways to get support, from quick self-service options to direct help from the ASK A VET™ team.
Search the Help Centre
The quickest way to find answers is to search the ASK A VET™ Help Centre.
Simply type your question into the search bar at the top of the Help Centre to find relevant articles, setup guides, troubleshooting steps, and account information.
Chat with our AI assistant
You may also be able to get instant help from the ASK A VET™ AI assistant, available through the website or Help Centre.
Look for the chat icon in the bottom corner of the page to ask questions and get quick support at any time.
If you can’t find what you need in the Help Centre or through chat, the ASK A VET™ Support team is here to help.
How to reach us
Click Contact Us at the bottom of any Help Centre article or through the relevant support page on the ASK A VET™ website.
- • you should receive an automatic confirmation email once your request has been submitted
- • the support team will review your message and reply as soon as possible
- • more complex issues may take a little longer if they need further investigation
To help the ASK A VET™ team assist you more quickly, include as much useful information as possible in your message, such as:
- • your tracker ID
- • your order number, if relevant
- • the issue you are experiencing
- • what you have already tried
- • screenshots of any error messages
- • the email address linked to your account
If you need to add more information after submitting your request, reply to your original support email instead of creating a new one.
This helps keep all details together and makes it easier for the team to follow your case.
If you are waiting for a response, make sure to check your spam, junk, or promotions folder, just in case the reply ended up there.
How does the tracker calculate my pet’s activity?
The ASK A VET™ tracker uses a built-in accelerometer and motion sensors to record your pet’s movement throughout the day.
This movement data is then processed to create easy-to-understand health and activity insights inside the ASK A VET™ app.
Depending on your tracker model and feature availability, this can help show things like:
- • daily activity levels
- • movement trends
- • rest patterns
- • changes in routine
- • other health-related insights linked to your pet’s behaviour and activity
To help keep the data as accurate as possible, make sure your Pet Profile information is correct. This may include details such as:
- • species
- • breed
- • age
- • sex
- • weight
- • activity profile
And to make sure it is as accurate as possible, we also need:
- • height
- • length
The more accurate your pet details are, the more useful and personalised the insights can be.
Health and activity data is synced to your phone using Bluetooth.
To update the latest data in the ASK A VET™ app:
- • make sure Bluetooth is turned on on your phone
- • make sure the tracker is turned on
- • bring the tracker close to your phone
- • open the relevant Health or Activity section in the app
- • tap the refresh icon if available
Once connected, the app should update with the latest synced data from the tracker.
The data is linked to your pet profile
Your health and activity data is connected to your pet’s profile, not just the physical tracker itself.
That means if you transfer your subscription or move to a new compatible tracker, your pet’s saved data and history can remain connected to the same pet profile where supported.
Consistent use gives better insights
The more consistently your pet wears the tracker, the more useful the data becomes.
Regular use helps the system build a clearer picture of your pet’s normal patterns, which makes it easier to spot changes over time.
Privacy matters
Protecting pets and their owners is a priority for ASK A VET™.
Your data should only be used to provide and improve your ASK A VET™ experience, and personal information should not be shared with third parties without the appropriate consent, except where required for service delivery or legal reasons in line with the ASK A VET™ Privacy Policy.
The ASK A VET™ tracker is designed primarily for pets, especially dogs and cats, but it may also be suitable for tracking other animals depending on the size of the animal, the way the tracker is attached, and the conditions it is being used in.
This may include animals such as:
- • horses
- • cattle
- • goats
- • sheep
- • pigs
If the tracker is being used on any animal other than a dog or cat, it is important to make sure the device is attached securely, comfortably, and safely.
- • Default Tracking: about 2 to 60 minutes
- • LIVE Tracking: about 2 to 3 seconds
- • Power Saving Mode in Default Tracking: about 30 to 60 minutes
Laws around GPS tracking can vary depending on your country, state, or region.
It is the user’s responsibility to make sure they are following all applicable local laws and regulations when using an ASK A VET™ tracker, especially if the device is being used for purposes other than tracking your own pet or animal.
This is particularly important when it comes to tracking:
- • people
- • personal property belonging to others
- • shared vehicles or assets
- • animals owned by someone else without permission
For the best experience, the ASK A VET™ tracker is recommended for:
- • pets
- • companion animals
- • approved animal use where secure attachment and comfort can be ensured
How often does the ASK A VET™ tracker detect a new position?
The ASK A VET™ tracker detects and updates your pet’s location at different intervals depending on the tracking mode being used.
In default tracking mode, the tracker detects a new position approximately every 2 to 60 minutes, depending on factors such as:
- • your pet’s activity level
- • whether your pet is moving or resting
- • signal conditions
- • battery-saving settings
If your pet is active and moving around, location updates may happen more often. If they are resting or sleeping, updates may be less frequent to help conserve battery.
In LIVE Tracking mode, the tracker detects and updates a new position approximately every 2 to 3 seconds.
This is the best mode to use when:
- • your pet is missing
- • your pet is moving and you need real-time updates
- • you want the most precise live view of their route and location
If Power Saving Mode is enabled, the tracker will usually detect a new position every 30 to 60 minutes while in default tracking mode.
Power Saving Mode helps extend battery life by reducing how often the tracker checks and sends location updates.
Important: Power Saving Mode does not affect LIVE Tracking frequency. When LIVE Tracking is turned on, the tracker will still update frequently in near real time.
The tracker’s update frequency can be influenced by:
- • whether you are using default tracking or LIVE Tracking
- • your pet’s movement and activity
- • battery-saving settings
- • GPS signal quality
- • mobile network coverage
whether the tracker is in a Power Saving Zone
- • Default Tracking: about 2 to 60 minutes
- • LIVE Tracking: about 2 to 3 seconds
- • Power Saving Mode in Default Tracking: about 30 to 60 minutes
Each ASK A VET™ tracker has its own built-in connectivity and requires its own active subscription plan.
That means:
- • one tracker = one device
- • one device = one active subscription
If you want to track more than one pet, animal, or item at the same time, each tracker will need its own separate subscription.
Where does ASK A VET™ work?
ASK A VET™ is built to help keep pets safer and more connected through tracking, health monitoring, and smart pet support features.
Here’s an overview of where ASK A VET™ is officially supported, where it can be used, and what conditions are needed for it to work properly.
The countries below are where ASK A VET™ is officially supported and where we may offer shipping, subscription plans, and customer support, either directly through our online store or through approved retail partners:
Albania, Andorra, Australia, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States of America, Holy See (Vatican City State).
In addition to the officially supported countries, ASK A VET™ trackers may also work in other countries, which can be especially useful when travelling with your pet.
If local mobile network coverage is available through a compatible carrier, the tracker may still be able to connect and function in additional locations.
However, in countries outside the officially supported list, ASK A VET™ may not be able to offer:
- direct shipping
- • • local subscription availability
- full customer support
- • • guaranteed service coverage
So while the tracker may still work in some additional countries, support and product availability may be more limited there.
For the ASK A VET™ tracker to function properly, it needs access to:
- • GPS signal to calculate your pet’s location
- • mobile network coverage to send that location back to the app
The tracker relies on supported mobile network technology to communicate with the ASK A VET™ app. This means it will only work properly in places where suitable network coverage is available.
If there is weak or no compatible network coverage in an area, the tracker may not be able to send location updates in real time, and delays may occur.
Even in supported countries, tracker performance depends on the quality of the available mobile network in your specific area.
That means:
- strong coverage usually gives better performance
- • • remote areas may have weaker tracking reliability
- • indoor or underground areas may reduce connectivity
- • live tracking features depend on available signal strength
In simple terms, shipping availability and network availability are not the same thing. A country may be supported for sales and subscriptions, but real-world tracker performance still depends on local signal conditions.
To provide wide tracking coverage, ASK A VET™ trackers are designed to work with multiple mobile network providers across supported regions.
Having access to more than one possible network in a country helps improve connection reliability and makes it easier for the tracker to stay connected while your pet is on the move.
This is especially important for features such as:
- • LIVE Tracking
- • Virtual Fence alerts
- • location updates
- • health and activity syncing, where relevant
If you plan to travel with your pet and use your ASK A VET™ tracker abroad:
- • check whether the destination country is officially supported
- • check whether there is suitable local network coverage
- • remember that performance may vary depending on the area you are in
- • understand that shipping, subscriptions, and customer support may not be available everywhere
Can I use ASK A VET™ when travelling abroad?
Yes, your ASK A VET™ tracker can be used while travelling internationally, provided you have an eligible tracker-enabled subscription and the country you are visiting has supported mobile network coverage.
The tracker is designed to work while you travel, but actual performance depends on:
- • your subscription type
- • whether the destination country is supported
- • local cellular network availability
- • GPS signal quality in the area•
Premium Plan
The ASK A VET™ Premium plan includes international tracker support for multiple trackers. This means your tracker can work across supported countries without needing to be set up again each time you cross a border.
This is ideal if:
- • you travel regularly with your pet
- • you live near a border
- you move between countries
- • • you want broader tracker flexibility
Tracker Plan
If you are on a Tracker Plan, international use may depend on the terms of your plan and the countries supported by that subscription.
Some tracker-enabled plans may work across multiple supported countries, while others may be limited depending on plan type, activation region, or network agreements.
Free Plan
The Free Plan does not include full tracker connectivity features. If you want live tracker use across countries, you will generally need a tracker-enabled paid plan.
Check whether your destination is supported
Before travelling, make sure:
- • ASK A VET™ supports the country you are visiting
- • the tracker can connect to local compatible mobile networks there
- • your current plan allows use in that country
Even if a country is supported, tracker performance will still depend on real local signal conditions.
Make sure your subscription is active
Before leaving, confirm that:
- • your tracker is active
- • your subscription is current
- • the device is charged
- • your tracker settings are working normally
It is much better to discover an issue before the airport than while your dog is sprinting through a vineyard in another country.
Your tracker connects automatically
When you travel to a supported country, the ASK A VET™ tracker should automatically look for available compatible networks.
You usually do not need to manually change any settings.
Network availability still matters
Even with international support, the tracker still needs:
- • a GPS signal to calculate location
- • a mobile network connection to send that location to the app
If the area has weak or no cellular coverage, location updates may be delayed.
Strongest available signal
Where possible, the tracker should connect to the strongest compatible network available in that location to help provide the best tracking performance.
Extra charges may depend on plan terms
Whether international tracking includes additional network costs depends on your specific ASK A VET™ plan structure.
If your plan includes international tracker use, those network costs may already be built into the subscription. If not, international availability may be limited or handled differently. Please contact support if you are unsure.
The ASK A VET™ tracker uses:
- • built-in GPS to calculate your pet’s location
- • built-in mobile connectivity to send that location back to the ASK A VET™ app
When you travel:
- • the tracker searches for compatible local networks
- • it connects to an available supported network
- • location data is sent back to your phone
- • you view your pet’s position in the app
This process is designed to happen automatically in supported areas.
Frequently asked questions
Usually, no. In most supported countries, the tracker should connect automatically to a compatible network.
Not always. The tracker can only work where there is:
- • supported mobile network coverage
- • usable GPS signal
- • plan compatibility for that country
Remote areas, mountains, underground spaces, or low-signal areas may reduce performance.
That depends on your ASK A VET™ subscription. Some plans may include international connectivity, while others may be more limited. Check your plan details before you travel.
Yes, if your current plan does not support the level of tracker coverage you need, upgrading to a more suitable plan before travelling may be the best option.
If there is no compatible mobile network coverage, the tracker may still calculate location using GPS, but it may not be able to send that information to the app until it reconnects.
- • international use depends on plan eligibility
- • supported countries may differ from shipping countries
- • local mobile network coverage is essential
- • GPS accuracy is best outdoors with a clear view of the sky
- • some countries may support basic use better than others depending on network strength
- • if you plan to travel, check coverage and plan compatibility before departure
How much data does the ASK A VET™ app use?
If your phone has a limited mobile data plan, it’s understandable to want to know how much data the ASK A VET™ app might use.
There is no single exact number, because data usage depends heavily on how you use the app. The biggest factors are:
- • how often you open the map
- • whether you use LIVE Tracking
- • which map view you use
- • how much of the map you load while using mobile data instead of WiFi
The biggest source of data use is usually map loading, not the tracker connection itself.
The ASK A VET™ app uses map data to show your pet’s location, and data usage will be similar to other map-based apps on your phone.
Typical data use estimates
These are rough estimates only and can vary depending on your phone, app usage, and map settings.
- • Tracker connection data, including LIVE Tracking: usually less than 5 MB per day
- • Map data in standard view: around 5 to 15 MB over a roughly 10 km viewing area
- • Map data in satellite view: can be about 10 times higher, around 50 to 150 MB over a similar 10 km viewing area
In simple terms, satellite view is the real data goblin.
On iPhone
You can check cellular data usage in:
Settings > Cellular
or
Settings > Mobile Data
This shows how much mobile data the app has used while your phone is on a cellular connection.
If your phone is connected to WiFi, mobile data usage is not relevant at that moment.
On Android
You can usually check data usage in:
Settings > Network & Internet > Data Usage
The exact wording may vary slightly depending on your Android device.
For the best tracking experience, a mobile plan with at least 1 GB of data per month is generally recommended.
This gives you enough flexibility to use maps, check location updates, and use LIVE Tracking when needed without worrying too much about running out of data.
If you want to save mobile data, especially while travelling or roaming, these tips can help.
1. Load maps on WiFi first
Open the map while connected to WiFi and browse around your local area in advance.
This can help cache parts of the map on your phone, so less map data needs to be downloaded later over mobile data.
2. Use standard map view instead of satellite view
Standard map view uses far less data than satellite view.
If you are trying to reduce usage, this is one of the easiest and most effective changes you can make.
3. Only use LIVE Tracking when you need it
LIVE Tracking gives you faster updates, but if you are constantly watching the map while moving around, total data use can increase.
Use it when you need real-time tracking, then switch back to normal use afterwards.
4. Close the app when you’re not using it
If you do not need GPS tracking at that moment, close the app.
This can help reduce background map use. When you open the app again, your pet’s latest data should sync back in.
The ASK A VET™ tracker itself is separate from your phone’s mobile data plan. The phone data usage described here is about how much data the app uses on your device, especially for maps and viewing live location updates.
How much data does the ASK A VET™ app use?
If you want to use the ASK A VET™ app, your phone or tablet needs to meet a few basic requirements.
Here’s how to check if your device is compatible.
The ASK A VET™ app works on:
- • iPhone and iPad running iOS / iPadOS 17 or later
- • Android phones and tablets running Android 10.0 or later
For Android, the ASK A VET™ app is only supported on devices that are Play Protect certified and have official Google Play Services installed.
This means:
- • the device must be certified through the Google Play Store
- • unofficial Google Play Services are not supported
- • devices without official Google Play support may not run the app properly
For example, some newer Huawei devices do not include official Google Play Services and may therefore not be compatible with the ASK A VET™ app.
Running the latest available software version for your phone or tablet is recommended to help ensure the best experience with ASK A VET™.
Keeping your device updated can help with:
- • app stability
- • security
- • compatibility
- • feature performance
Because update steps can vary depending on the device brand and model, it’s best to follow the official instructions provided by your device manufacturer.
For iPhone and iPad users
Check your Apple device settings and official Apple support guidance to confirm whether your device is running the latest supported version of iOS or iPadOS.
For Android users
Check your Android device settings and your manufacturer’s support instructions to confirm whether your device is running the latest supported version of Android.
If your device cannot be updated to meet the minimum requirements, some features of the ASK A VET™ app may not work correctly or may not be available at all.
The ASK A VET™ app does not include Augmented Reality and will not be able to work on these devices.
No. You do not specifically need Wi-Fi to use an ASK A VET™ tracker.
The tracker itself does not rely on your home Wi-Fi to work. Instead, it uses:
- • GPS to calculate your pet’s location
- • its own mobile network connection to send that location back to the ASK A VET™ app
The phone or tablet you are using with the ASK A VET™ app does need an internet connection so you can receive updates and view your pet’s location in the app.
That internet connection on your phone can come from either:
- • Wi-Fi
- • mobile data
The ASK A VET™ tracker does not need Wi-Fi to function normally.
It works by:
- • calculating its position using GPS
- • sending that information through its own network connection
So even if you do not have Wi-Fi at home, the tracker can still work, provided there is suitable GPS signal and supported mobile network coverage.
Your phone or tablet needs internet access to use the ASK A VET™ app properly.
This is what allows you to:
- • view your pet’s location
- • receive live updates
- • use map features
- • access tracking and alerts in real time
While Wi-Fi is not required, having Wi-Fi at home can provide an extra benefit through the Power Saving Zone feature.
A Power Saving Zone works by detecting your selected Wi-Fi network and using that information to help reduce tracker activity when your pet is at home. This can significantly improve battery life.
So the short version is:
- • Wi-Fi is not required for tracking
- • Wi-Fi is helpful for battery saving
If you do not have Wi-Fi at home, or your Wi-Fi coverage is weak or patchy, the tracker can still be used without it.
You just may not be able to take advantage of Power Saving Zone features in the same way, which can mean shorter battery life compared with a setup that uses a strong home Wi-Fi zone.
What is the range of the tracker?
The ASK A VET™ tracker has no fixed distance limit in the way short-range tracking devices do.
Unlike trackers that rely only on Bluetooth or local radio range, the ASK A VET™ tracker uses:
- • GPS to calculate your pet’s location
- • its built-in mobile network connection to send that location to the ASK A VET™ app
Because of this, the tracker can work over long distances, as long as the right conditions are met.
The tracker calculates your pet’s position using GPS satellites, then sends that location back to the ASK A VET™ app through its active network connection.
This means you can check your pet’s location from your:
- • phone
- • tablet
- • computer
In practical terms, you do not need to be physically close to your pet for the tracker to work.
For the tracker to send location updates successfully, the following are needed:
On the tracker
- • the tracker must be turned on
- • the tracker must have an active subscription or service connection
- • the tracker must have supported mobile network coverage
- • the tracker must have enough GPS signal to calculate location
On your device
- • your phone, tablet, or computer must have an internet connection
- • you must be logged into the ASK A VET™ app or account
In theory, yes. You could track your pet from very far away, even from another city or country, provided:
- • the tracker has signal
- • your device has internet
- • your subscription supports that location
- • the country and network are supported
So the real limit is not distance itself. The real limit is network and GPS availability.
The tracker will not be able to send live location updates properly if:
- • there is weak or no mobile network coverage
- • the tracker is in an area with poor GPS reception
- • the tracker battery is flat
- • the subscription is inactive
So while the tracker is not limited by short-range distance, it still depends on the quality of the signal around your pet.
Do I need to buy a SIM card for the ASK A VET™ tracker?
No. ASK A VET™ trackers include a built-in SIM card, so you do not need to buy or install your own.
The SIM card is built into the device and is designed to work with supported mobile networks in the regions where ASK A VET™ operates.
Once your tracker is activated in the ASK A VET™ app and connected to an active tracker subscription, the built-in SIM allows the device to:
- • connect to supported mobile networks
- • send your pet’s location back to the app
- • support live tracking and related connected features
- • the SIM card is built in
- • it is not removable
- • it is not designed to be replaced
you do not need to purchase a separate SIM card
Instead of buying a SIM card, you simply need to:
- • activate your tracker in the ASK A VET™ app
- • make sure it has an active tracker-enabled subscription
- • use it in an area with supported mobile network coverage
Even though the SIM card is included, the tracker still needs:
- • compatible mobile network coverage
- • good enough GPS signal
- • an active subscription
If the tracker is in an area with weak or no supported coverage, location updates may be delayed or unavailable until it reconnects.
Why does my tracker need Bluetooth?
Your ASK A VET™ tracker uses Bluetooth to improve accuracy, help sync data, support finder features like Radar, and enable smoother communication between the tracker and the ASK A VET™ app.
For the best experience, simply keep Bluetooth turned on in your phone’s settings.
Turn on Bluetooth on your phone
Make sure Bluetooth is enabled in your phone’s settings.
That’s it.
You do not need to manually pair the tracker in your phone’s Bluetooth settings. The ASK A VET™ app handles the connection automatically.
Important: do not manually pair the tracker through your phone’s Bluetooth menu, as this can sometimes interfere with syncing and app communication.
If you are using an Android device, you may see an Enhance Accuracy prompt or a warning icon in the ASK A VET™ app.
If you do:
- • make sure your tracker is turned on
- • keep the tracker near your phone
- • open the ASK A VET™ app
- • go to Enhance Accuracy if prompted
- • under Device Pairing, tap Allow
- • select your tracker when it appears
This app-managed pairing can help improve background communication and make some Bluetooth-based features work more smoothly.
This is different from manual pairing in your phone settings. The pairing is handled safely by the ASK A VET™ app.
Enhanced tracking accuracy
Bluetooth can help improve your tracker’s accuracy when your phone is nearby.
This is especially helpful in situations where GPS or mobile signal is weaker, because your phone can help support better location awareness when close to the tracker.
Faster software updates
Your tracker may receive software or firmware updates from time to time.
With Bluetooth turned on, the ASK A VET™ app can notify you about available updates and help deliver them more easily.
Background connectivity
If app-managed pairing is enabled where supported, the tracker can stay better connected to your phone even when the app is closed.
This can help with:
- • faster notifications
- • smoother syncing
- • quicker app response
- • better background communication
Radar Mode uses Bluetooth to help you find your pet when you are already nearby.
It can help show whether you are moving closer to or farther away from the tracker when both your phone and tracker are within Bluetooth range.
This is especially useful:
- • indoors
- • around the home
- • in garages or sheds
- • in places where GPS is less accurate
Health and activity syncing
Bluetooth is also used to sync activity, sleep, and health-related data from the tracker to your phone.
This allows the ASK A VET™ app to show your pet’s latest activity and wellness information more reliably.
Just turn Bluetooth on
In most cases, you only need to turn Bluetooth on in your phone settings.
The ASK A VET™ app will handle the tracker connection automatically.
Do not manually pair in system settings
Avoid pairing the tracker directly through your phone’s Bluetooth settings, as this may cause sync or connection issues.
App pairing prompts are okay
If the ASK A VET™ app asks for permission to pair or connect to the tracker, that is normal and safe. This is managed by the app and is different from manual Bluetooth pairing.
Bluetooth should stay on
For the best tracking experience and full access to Bluetooth-based features, keep Bluetooth enabled whenever possible.
Battery impact is low
Modern Bluetooth uses very little battery, so leaving it on should have only a small effect on your phone’s battery life.
Frequently asked questions
Your ASK A VET™ tracker uses Bluetooth to improve accuracy, help sync data, support finder features like Radar, and enable smoother communication between the tracker and the ASK A VET™ app.
For the best experience, simply keep Bluetooth turned on in your phone’s settings.
No. Just turn Bluetooth on. The ASK A VET™ app will connect to the tracker automatically.
You can tap Allow if prompted. This helps the app manage background connectivity and improve communication with your tracker.
Not significantly. Bluetooth Low Energy uses minimal power on modern phones.
Yes, the tracker can still work without Bluetooth, but you may miss out on features such as:
- • improved nearby accuracy
- • Radar Mode
- • health and activity syncing
- • smoother background updates
Turning Bluetooth on allows the basic connection.If the app asks to pair or allow the tracker, that gives the app more reliable background access and improved Bluetooth features.
That can be normal. Some prompts may only appear on certain devices or operating systems. Even without a prompt, keeping Bluetooth on is still recommended.
Do I need cellular coverage?
Yes. The ASK A VET™ tracker needs cellular or mobile network coverage to send your pet’s location and other tracker data back to the ASK A VET™ app.
The tracker includes a built-in SIM and uses supported mobile networks to communicate. This is what allows you to see:
- • your pet’s location
- • location updates
- • LIVE Tracking data
- • certain alerts and connected features
In simple terms, the tracker needs network coverage to talk to your app.
Good mobile network coverage helps the tracker:
- • maintain a stable connection
- • send regular location updates
- • support LIVE Tracking more smoothly
- • deliver alerts and other connected features more reliably
If signal is strong, the tracker can usually send updates more consistently and use less battery doing it.
In many cases, yes, the tracker will work in areas where your mobile phone also gets service.
However, it is important to know that the tracker does not connect in exactly the same way as a smartphone.
Because the tracker is much smaller and designed for battery efficiency, it may not support as many network bands as a full mobile phone. That means there may be some places where your phone still gets usable service but the tracker’s connection is weaker or more limited.
The tracker will always try to connect to the most stable supported network available at the time.
If the tracker is in an area with weak, patchy, or no mobile coverage, it may struggle to send data back to the app.
This can lead to:
- • delayed location updates
- • difficulty using LIVE Tracking
- • slower alert delivery
- • more battery use while the tracker tries to reconnect
If the tracker cannot send updates immediately, it may still record positions and then send them later once it reconnects to a supported network. Those positions may then appear in your Location History.
Yes. Poor cellular coverage can reduce battery life.
When signal is weak, the tracker has to work harder to find and maintain a connection, which uses more power.
That means battery life is often better when:
- • mobile signal is strong
- • the tracker is in a Power Saving Zone when at home
- • LIVE Tracking is used only when needed
Yes. A Power Saving Zone can significantly improve battery life by reducing tracker activity when your pet is in a familiar area, such as at home.
This is especially useful if your pet spends a lot of time in one place and you want to reduce unnecessary battery use.
If you are not sure how well the tracker will perform where you live, the best approach is to test it in the places your pet normally goes.
A good way to do that is:
- • activate the tracker
- • take it on a few walks in your usual local areas
- • turn on LIVE Tracking
- • check how reliably location updates appear
This gives you a much more realistic idea of how the tracker will perform in your real day-to-day environment.
- • the tracker needs mobile network coverage to send location data
- • weak coverage can cause delays
- • weak coverage can also reduce battery life
- • the tracker may still upload saved positions later when signal returns
- • Power Saving Zones can help improve battery performance
Why do I need a subscription plan?
To show you your pet’s location accurately, the ASK A VET™ tracker has to do two separate things:
- • detect where your pet is
- • send that location back to your phone
The ASK A VET™ tracker uses GPS to calculate your pet’s location.
Once it has that location, it then uses its built-in network connection to send the data back to the ASK A VET™ app, so you can view your pet’s position, updates, and tracking information on your phone.
This is what allows features like:
- • real-time tracking
- • LIVE Tracking
- • location history
- • Virtual Fence alerts
- • connected health and activity features, where supported
Each ASK A VET™ tracker includes a built-in SIM and uses supported mobile networks to send data, similar to how a mobile phone uses a network connection.
Because the tracker relies on this network service to communicate with the app, there are ongoing operating costs involved.
Your subscription helps cover things like:
- • cellular connectivity for the tracker
- • location data transmission
- • tracker communication with the app
- • platform access and connected tracker services
- • ongoing updates and service support
You are not just paying for the physical tracker itself.
The subscription supports the ongoing service that makes the tracker useful day to day, including the ability to:
- • track your pet remotely
- • receive updates through the app
- • use live connected features
- • keep the tracker active on supported networks
Without an active tracker subscription, the device may not be able to send location data back to your app.
- • each tracker needs its own active subscription
- • one tracker cannot share one live network service across multiple devices at the same time
- • if you have multiple pets with multiple trackers, each tracker will need its own subscription
What features does the Premium plan offer?
The ASK A VET™ Premium Plan is designed for pet owners who want the most complete ASK A VET™ experience. It combines advanced pet care tools, live tracker support, AI-powered guidance, and access to veterinary support in one plan.
If you want more than just basic pet records, the Premium Plan is the option that brings together tracking, health support, and smarter day-to-day care.
Unlimited AI Vet Chat
With Premium, you get unlimited AI Vet Chat, giving you fast access to guidance, education, and support whenever you need it.
This can be useful for:
- • everyday pet care questions
- • health and behaviour concerns
- • tracking-related questions
- • general pet management support
Certified Vet Chat included
The Premium Plan includes 2 certified vet chats per month.
This gives you access to real veterinary support through the app when you want added reassurance or professional input.
Premium support for 2 pets
The Premium Plan includes 2 pets on Premium.
This means you can manage and access Premium-level features for two pets under the one plan. If you have more pets, additional pet pricing may apply depending on your setup.
Tracker subscriptions included
The Premium Plan includes 2 tracker subscription plans.
This makes Premium especially useful for multi-pet households or for owners who want both advanced app support and tracker connectivity in one subscription.
Health Tracker features
Premium includes access to Health Tracker features, helping you keep a closer eye on your pet’s movement, activity, and wellbeing trends where supported by your device.
Telehealth access
With Premium, you can access telehealth consultations through the app at a discounted rate per call.
This gives you a more connected care experience when you want support without the extra hassle of figuring everything out from scratch.
Access to records, docs, calendar, and history
Premium supports a more complete care ecosystem by helping you manage your pet’s information, history, and ongoing care in one place.
Depending on your setup, this can include:
- • pet profiles
- • documents and records
- • care history
- • app-based management tools
- • calendar-linked pet care organisation
The ASK A VET™ Premium Plan includes:
- • 2 pets included
- • 2 tracker plans included
- • unlimited AI Vet Chat
- • 2 certified vet chats per month
- • telehealth access at a discounted rate per call
- • advanced health tracking
broader access to connected pet care tools inside ASK A VET™
Premium vs Free
The Free Plan is a good starting point for basic pet management and safety, but it does not include unlimited AI chat, included certified vet chats, or Premium tracker support.
Premium vs Tracker Plan
The Tracker Plan is built more around tracker connectivity and live tracking support for one pet, while Premium gives you a fuller care experience by combining tracker access with AI tools and vet support.
Premium vs Basic Pet
The Basic Pet Plan includes pet coverage and Health Tracker access, but does not include unlimited AI Vet Chat or the same level of veterinary support that comes with Premium.
Premium features still depend on:
- • your tracker model and device compatibility
- • supported app features in your region
- • mobile network availability for live tracker services
- • correct pet profile and tracker setup
Some tracker or health features may depend on the exact device being used, but the Premium Plan gives you the broadest level of access within the ASK A VET™ ecosystem.
What features does the Premium plan offer?
If you have more than one pet and want to track each of them with ASK A VET™, you can absolutely manage them all from the same ASK A VET™ account.
However, each tracker needs its own active subscription plan.
It is not possible to link multiple trackers to a single tracker subscription.
Each ASK A VET™ tracker is its own connected device.
That means each tracker:
- • uses its own built-in SIM
- • connects independently to supported mobile networks
- • sends its own location and tracker data back to the app
- • creates its own ongoing network and service costs
So while you can manage multiple pets and multiple trackers from one account, each tracker still needs its own subscription to stay active.
Yes.
You can track multiple pets from within the same ASK A VET™ account, and switch between them in the app whenever you need.
To do that, each pet will generally need:
- • their own pet profile
- • their own tracker
- • their own active tracker subscription
If you have:
- • 1 pet with 1 tracker = 1 Tracker subscription
- • 2 pets with 2 trackers = 2 Tracker subscriptions OR 1 Premium Plan
- • 3 pets with 3 trackers = 3 Tracker subscriptions OR 1 Premium Plan + Extra Pet Add On
One account can manage them all, but each tracker needs its own live service connection.
The tracker does not just find your pet. It also has to send data back to your phone using supported mobile networks.
Because each tracker is a separate connected device, each one needs its own active service.
You can still keep everything neatly organised in one ASK A VET™ account, so you do not need separate logins for each pet. You just need separate active plans for each tracker.
ASK A VET™ Subscription Plans – Frequently Asked Questions
Got questions about ASK A VET™ subscription plans? Here are the most common questions about subscriptions, pricing, features, and how everything works together with your app and GPS tracker.
Your ASK A VET™ GPS tracker sends real-time location data, health insights, and alerts using cellular networks worldwide.
Each tracker includes a built-in SIM card that connects to multiple network providers globally. This allows:
- • Real-time GPS tracking
- • Virtual fence alerts
- • Live health and activity data
- • AI-powered insights and notifications
The subscription covers these ongoing network and data costs, so your pet can be tracked and monitored anywhere with coverage.
No.
Any tracker that provides real-time GPS tracking, live updates, and health monitoring requires cellular connectivity. Without an active subscription, the tracker cannot send data to your phone.
Why subscriptions are necessary:Real-time tracking and health monitoring depend on constant communication between your pet’s device and your phone. This requires ongoing network access, which is covered by your subscription.
ASK A VET™ offers three flexible options:
Free Plan
- • Unlimited pet profiles
- • ID tag profiles (QR + NFC)
- • Basic health tracking
- • Pay-per-use vet telehealth consultations
Tracker Plan
- • Real-time GPS tracking
- • Live location updates
- • Activity and health monitoring
- • Virtual fence alerts
- • One active tracker per subscription
- • Pay-per-use vet telehealth consultations
Premium Plan
- • Everything in Tracker + Free
- • 2 Tracker subscriptions
- • Unlimited AI vet chat
- • Certified vet chat included
- • Telehealth consultations (discounted)
- • Family sharing and caregiver access
- • Calendar reminders and alerts
- • 2 pets included in the plan, every additional pet may incur a monthly fee
Pricing depends on:
- • Plan type (Free, Tracker, Premium)
- • Number of pets and trackers
- • Billing interval
For the most up-to-date pricing, visit the ASK A VET™ Plans and Pricing page.
Tip:Premium plans offer the most value if you want full access to vets, AI insights, and tracking in one place.
Yes.
ASK A VET™ offers flexible payment options depending on your plan:
- • Tracker Plan: Monthly subscription
- • Premium Plan: Monthly or yearly options
- • Free Plan: No subscription required
There are two simple ways:
Option 1: Buy tracker + subscription together
When you purchase your ASK A VET™ tracker with a subscription, it’s automatically linked to your account. Your subscription starts when your tracker is activated.
Option 2: Activate later
If you purchased your tracker separately, you can activate it through the ASK A VET™ app by:
- • Creating or logging into your account
- • Adding your pet
- • Connecting your tracker
- • Selecting your subscription plan
Yes.
You can access your account from multiple devices at the same time. This means:
- • Family members can track your pet
- • Caregivers can view live location and health data
- • You can log in on both mobile and web
Available via:
- • ASK A VET™ mobile app (iOS and Android)
- • Web access (when enabled)
- • Family and caregiver sharing (Premium)
Yes.
Each pet requires:
- • Their own tracker
- • Their own tracker subscription
Why?
Each device uses its own cellular connection and generates its own data.
Managing multiple pets:You can manage all pets, trackers, and subscriptions in one ASK A VET™ account.
Here’s a simplified comparison (as a list):
- • Pet Profiles — Free: Unlimited | Tracker: Unlimited | Premium: Unlimited
- • ID Tags (QR + NFC) — Free: Yes | Tracker: Yes | Premium: Yes
- • GPS Tracking — Free: No | Tracker: Yes | Premium: Yes
- • Live Location Updates — Free: No | Tracker: Yes | Premium: Yes
- • Activity Monitoring — Free: Yes | Tracker: Yes | Premium: Yes
- • Health Monitoring — Free: Basic | Tracker: Advanced | Premium: Advanced + AI
- • AI Vet Chat — Free: No | Tracker: No | Premium: Unlimited
- • Certified Vet Chat — Free: No | Tracker: No | Premium: Included
- • Telehealth — Free: Pay-per-use | Tracker: Pay-per-use | Premium: Discounted
- • Virtual Fence Alerts — Free: No | Tracker: Yes | Premium: Yes
- • Family Sharing — Free: No | Tracker: No | Premium: Yes
- • Calendar & Alerts — Free: No | Tracker: No | Premium: Yes
Important:Some features depend on the tracker model (e.g. touchscreen features, alerts, training tools).
Yes.
Within 30 days:
- • You can return your tracker
- • You’ll receive a full refund (tracker + subscription)
After 30 days:
- • You can cancel anytime
- • Your tracker remains active until the end of your billing period
- • No refunds after 30 days
Yes.
You can upgrade anytime. Your new features activate immediately, and pricing is adjusted based on your current billing cycle.
Yes.
Downgrades take effect at the end of your current billing period. You’ll keep your current features until then.
Yes.
You can pause your tracker subscription if you’re not using the device temporarily. This helps avoid unnecessary charges while keeping your account active.
ASK A VET™ Care – Frequently Asked Questions
ASK A VET™ Care is optional protection for your GPS tracker, giving you peace of mind if something happens to your device.
ASK A VET™ Care is an add-on coverage that protects your tracker against:
- • Loss
- • Theft
- • Physical damage
It ensures you can quickly replace your tracker and stay connected to your pet without interruption.
ASK A VET™ Care provides replacement coverage for:
- • Lost trackers
Your pet has lost the tracker - • Theft
Your tracker has been stolen - • Physical damage
Bite marks, drops, water damage, or accidents
Out-of-warranty failuresIssues that occur after the standard warranty period
Manufacturing defects or device malfunctions during the warranty period are covered under the standard warranty, not ASK A VET™ Care.
- • Tracker is lost — ASK A VET™ Care
- • Tracker is stolen — ASK A VET™ Care
- • Tracker is physically damaged — ASK A VET™ Care
- • Manufacturing defect — Standard warranty
- • Device stops working (no damage) — Standard warranty
- • Lost, stolen, or damaged → Replace with ASK A VET™ Care
- • Faulty or defective → Replace under warranty
When you make a claim
- • Submit your replacement request
- • Pay shipping costs only
- • Receive your replacement tracker
- • Activate your new device
Your existing subscription automatically transfers to your replacement tracker once it’s activated.
You do not need to purchase a new subscription.
- • Annual plans: 1 replacement per subscription period
- • Multi-year plans: Up to 2 replacements per subscription period
When you activate your replacement tracker:
- • Your existing subscription moves across automatically
- • Your tracking, health data, and app connection continue seamlessly
When you can add it
You can add ASK A VET™ Care:
- • During tracker activation
- • Shortly after starting your subscription
If the option is no longer available, you can add it at your next renewal.
You can add it directly within the ASK A VET™ app during setup or subscription management.
When you claim a replacement:
- • You only pay for shipping
- • The replacement tracker is covered
For current pricing, see the ASK A VET™ Plans and Pricing section.
Frequently Asked Questions
In some cases, yes. If too much time has passed, you may need to wait until your subscription renews.
No.
You can safely dispose of your damaged tracker. In rare cases, support may request it for inspection.
For disposal, use an appropriate electronic waste recycling facility.
No.
Defects and malfunctions are covered under the standard warranty.
However, if your tracker fails after the warranty period, ASK A VET™ Care can cover replacement.
Free Plan
- • No subscription required
- • No monthly payment
Tracker Plan
- • Monthly payment available
- • Designed for real-time GPS tracking and health monitoring
Premium Plan
- • Monthly payment available
- • Also offers yearly options for better value
Here’s what’s available for each plan:
- • Free — No payment required
- • Tracker Plan — Monthly
- • Premium Plan — Monthly or yearly
Tip: Yearly plans typically offer better value per month if you plan to use ASK A VET™ long-term.
If you’re new to ASK A VET™
- • Download the ASK A VET™ app (iOS or Android)
- • Create your account
- • Add your pet
- • Connect your tracker
- • Select your plan
- • Choose monthly billing
- • Complete activation
If you’re an existing user
To add a new tracker with a monthly plan:
- • Open the ASK A VET™ app
- • Go to your account
- • Select Add Tracker
- • Connect your new device
- • Choose your subscription plan
- • Select monthly billing
- • Complete activation
Monthly plans renew automatically
Your subscription renews each month on the same date. You can cancel anytime.
You can pause your subscription
If you're not using your tracker, you can pause your subscription to avoid unnecessary charges.
Premium gives the most value
If you want full access to vets, AI insights, alerts, and family sharing, Premium unlocks the full ASK A VET™ ecosystem.
Monthly vs yearly
Monthly gives flexibility
Yearly gives better value
Frequently Asked Questions
Not during an active subscription.
You can change your billing option when your current plan renews.
If you don’t see a monthly option:
- • You may already be on an active plan
- • Your current billing cycle needs to finish before changes can be made
Yes.
You can upgrade anytime. Premium features activate immediately, and pricing is adjusted accordingly.
No. The ASK A VET™ GPS Tracker is designed with your pet’s safety, comfort, and everyday wellbeing in mind.
As a veterinarian-designed product, the goal is to help protect pets, not create risk. The tracker is built to provide real-time GPS location, health insights, and safety features while using technology that is already common in everyday devices.
Here’s why it is considered safe:
- • The tracker uses cellular networks to send location and device data, similar to the technology used in mobile phones and Wi-Fi-enabled devices
- • This means it produces low levels of radiofrequency electromagnetic fields, which are a normal part of modern connected technology
- • Exposure is limited and occurs during data transmission, rather than as a constant high-output signal
- • In normal tracking mode, transmissions happen periodically rather than continuously
- • This results in lower ongoing exposure than devices that are actively transmitting all the time, such as during a mobile phone call
The ASK A VET™ Premium Touchscreen Tracker is designed to meet relevant safety and device compliance standards, with pet safety as a core priority throughout development.
For most pets, the practical considerations are usually much more important than the signal itself, such as:
- • making sure the tracker is fitted properly
- • choosing the right collar or attachment method
- • ensuring it is not too heavy or bulky for the size of your pet
- • checking the skin and fur underneath regularly for comfort
When fitted correctly and used as intended, the ASK A VET™ GPS Tracker is designed to be a safe and reliable part of your pet’s everyday life.
No. You should remove the ASK A VET™ GPS Tracker, and ideally the collar or attachment it is connected to, before applying any liquid flea treatment.
It is best to wait at least 24 hours before reattaching the tracker, unless the flea treatment manufacturer advises a longer period.
This is important because some liquid flea treatments can affect the materials used in collars, attachments, and tracking devices. It also helps prevent residue building up on the tracker or sitting underneath it against your pet’s skin.
For safest use:
- • remove the tracker before applying treatment
- • allow the treatment to dry and settle fully
- • check the skin is dry and comfortable before putting the tracker back on
- • always follow the flea treatment manufacturer’s instructions
If your pet has sensitive skin, it is also a good idea to check the area under the collar or tracker after reattaching it.
The ASK A VET™ GPS Tracker is not a theft-proof device, and like any collar-mounted product, it could potentially be removed.
However, it can play a very important role in helping you respond quickly if your pet is taken or goes missing.
If your dog or cat leaves a designated safe area, you can receive an instant Virtual Fence alert through the ASK A VET™ app. Using LIVE Tracking, you can then view your pet’s location in real time, helping you act quickly, follow their movements, and improve the chances of getting them home safely.
This means the tracker is not designed to physically stop theft, but it can help with:
- • faster awareness that something is wrong
- • real-time location tracking
- • quicker response and recovery
- • better chances of finding your pet before they get too far away
For even greater protection, many pet owners choose to combine the GPS tracker with an ASK A VET™ ID tag, so if someone finds the pet, they can contact you immediately as well.
So while the ASK A VET™ GPS Tracker cannot prevent theft on its own, it can be a powerful tool for fast action, tracking, and recovery.
Yes. In most cases, the ASK A VET™ GPS Tracker can be worn safely at the same time as your dog or cat’s electronic pet door or flap key.
Modern pet households often use magnetic, RFID, or microchip-based door systems, so it is important that your pet’s tracker can fit into everyday life without causing unnecessary hassle. The ASK A VET™ GPS Tracker is designed to be used alongside common collar accessories, including pet door keys and access devices.
That said, proper fit still matters. Make sure the collar is not overcrowded, too heavy, or uncomfortable for your pet, and check that both devices sit securely without rubbing. If your pet door system seems inconsistent after adding the tracker, try adjusting the position of the accessories on the collar to improve spacing.
So yes, your pet can usually wear both together, which is one less thing for pet parents to juggle in the daily chaos of feeding, walking, charging things, and being emotionally managed by a cat.
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