Once you have opened the box and taken out your tracker you are now ready to setup your tracker.

First you will need an account so if you have not yet downloaded the app and setup an account you will need to do that.

• Download the Ask A Vet app from the App Store (iOS devices) or Google Play Store (Android devices)
• Open the app and tap Sign Up
• Enter your email address and tap Continue,
• Next, enter your first name, last name, email address, mobile phone number, and choose a strong password
• Select Create Account
• Check you email account you have used for this account for an email from hello@askavet.com that contains a OTP (One Time Password) to enter into the “Verify your email” screen on the app.
• Once you have successfully verified your email your account has been set up and now ready to enter your pet details and activate your tracker

Now you will need to add a Pet if you do not have one already setup.

You have just downloaded the Ask A Vet app and have setup your account so you are ready to go to add your favourite pet to the app, or at least one of your favourite pets.

Using the Ask A Vet App, setup a new pet on the home page press the + button on the bottom right and select add a pet.

Enter all the pet profile details such as

• Pet Name,
• Profile photo,
• Species,
• Breed,
• Gender,
• Desexed,
• Pet Colour,
• Weight and
• Height and
• Body Length.
• Select a colour to match to your pet profile.
• Now press Add Pet button to complete the Pet setup.

Your pet is now setup in the app.

You can add more pets by following the above steps again.

• Once the profile is done then you can connect your tracker through the Pet Profile screen -Select GPS Tracker and then the word Connect.
• Follow the prompts to continue with the activation of your tracker – to use the tracker you will need to purchase a subscription.
• You will be prompted to select your subscription plan and to proceed to purchase the chosen plan before you proceed to the next step - to finalise the tracker connection.
• Make sure the tracker is located close to your phone and ensure Bluetooth is enabled so the tracker connects to the app.
• The tracker and its ID will be displayed on the next screen.
• If no trackers IDs are displayed, select the button to try again.
• If you need assistance finding your tracker ID number, it can be found in the tracker itself.
• On the tracker screen select Menu>About – the tracker ID will show on this screen.
• Select your tracker and the connection process will begin.
• This may take a bit of time while the Bluetooth connection is established. Do not close the app or move to another page during this process.
• You will be rewarded with a tracker connection success screen where you will be able to select the GPS tracking screen.

The Ask A Vet Trackers is designed to fit comfortably on your pet's collar or harness.

The Ask A Vet Tracker can be attached to collars and harnesses with a maximum width of 3cm.

The Rubber clips fit for collars up to 3cm:

• Remove the collar or harness from your dog or cat then lay it on top of the rubber clip.
• Next, secure the tracker to the clip using the two hooks on each side.
• If your dog wears a narrow collar, make sure to weave the collar through the holes in the center of the clip to ensure the tracker is secure.

Follow the steps below to attach this tracker to your pet's collar:

• Remove the collar from your cat or dog.
• Place the collar in between the clip and the collar mount. To secure thinner collars, slide the collar through the openings in the mounting clip.
• Fasten the clip onto the mount.
• Attach the Ask A Vet Tracker device to the mount and ensure the device is fully secured.

Once you have securely attached your tracker to your pet, you're ready to start tracking!

To make sure your Ask A Vet Tracker stays up-to-date with all the latest features and runs smoothly, we frequently release software updates. These updates can be to the Ask A Vet app or to the Ask A Vet Tracker itself.

The Ask A Vet app will update automatically the next time you open it. The Ask A Vet tracker will prompt you when it needs to be updated.

There may be times when you need to update your tracker manually. If that's the case, just follow these easy steps below:

• Keep your phone's Bluetooth turned on
• Make sure your GPS tracker is charged (above 20% battery) and turned on
• Set the tracker down next to your phone and keep the Ask A Vet app open
• Allow the update process to complete

You are ready to track your pet now using the tracker.

Maybe a friend has taken the pet for a walk, or you want to just see how the tracker operates when you are out and about.

Make sure you have also setup your tracker and a Pet Profile and have connected the tracker to a pet and setup your tracker subscription.

Go the GPS tracking page by clicking “GPS Tracker” on the selected Pet Profile page and make sure the tracker status is “connected” as indicated under the “GPS Tracker” words.

The GPS tracker map will be displayed.

Make sure you are in an area with good GPS signal. If signal is poor a message will be displayed on the screen – GPS signal not available.

Move to a location with a stronger signal. The GPS signal message should disappear.

At home or in Normal Mode, your tracker saves battery by not updating its position. GPS signals are often blocked by walls and roofs indoors, regular updates may not appear.

Using your finger swipe upwards from the white area at the bottom of the screen until you see a blue button that says, “Start Live Tracking”.

You will receive a message that says live tracking is starting but it may take a few minutes so make sure you leave the app open while the tracker connects to the GPS signal and network.

Once the connection is made your live tracking has started. This will run for 5 minutes (the default setting in the app) at the moment you cannot extend this time.

If you have any problems or any questions or feedback please contact Customer Service who are here to help.

Now your tracker is all setup you are ready to setup a Safe Zone or Virtual Fence

Go the GPS tracking page under your Pet Profile by clicking “GPS Tracker” and make sure the tracker status is “connected” as indicated on the top left of the page.

It will be green if it is connected and red if it is disconnected.

If it is disconnected, you need to make sure the tracker is connected to the app to set up this function. Make sure the tracker is turned on.

The GPS tracker map will be displayed.

On the top right of the page there are 3 small dots. Select the dots.

You will see 4 buttons on the screen.

The top button will say Safe Zones.

Select Safe Zones

If you have not already setup a Safe Zone then the page will display a message “No Safe Zones added”

Select Add safe zone.

The map of where you are currently located will be displayed

At the top of this screen search the address that will be at the centre of your safe zone.

As you type the address it will automatically select the closest match.

Once you see the address or location such as a park that you were looking for, select that from the list and then press “confirm address” at the bottom of the screen.

Give you safe zone a name – such as “home” “park” “swimming pool” etc

Choose the icon from the line-up that best identifies the special place and press save.

The message safe zone activated successfully will appear and the name of the safe zone will be listed on the page along with the address.

Should you receive an error then select the “connect to tracker” button and rectify the problem.

As your pet moves in and out of the safe zone an alert with a message will be displayed on your phone.

If you are having any problems setting up the “safe zone” for your pet, please contact customer service who will be able to assist you.