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Our Policies

Cookies and tracking

Every cookie this website sets, every outside service it loads, and how to change your choice.

Last reviewed 21 September 2026

Your privacy choices

Cookie settings opens the same controls as the notice shown on your first visit, and you can change your choice there at any time. The same button is in the footer of every page.

In the European Economic Area, the United Kingdom and Switzerland, nothing in the Statistics, Marketing or Functional categories runs until you choose. Everywhere else those three categories are on when you arrive, and you can switch any of them off.

If your browser sends a Global Privacy Control signal, Marketing is treated as switched off for as long as the signal is sent, whatever the switch says.

When you make a choice, this website also keeps its own record of it: the three answers, the region, the time, which version of the privacy policy was published, and a short code computed from your internet address and browser name that is different every day. The address and the browser name themselves are not kept, and neither is your email or the page you were on.

Cookies and storage this website sets

These are written by this website’s own code. All of them are in the Required category: the shop, the cookie notice and the tools listed do not work without them, so they have no switch.

Cookies and browser storage set by this website
NameTypeWhat it is forWhat it holdsHow long it lastsCategory
__Host-aav_consentCookieThis website, in your browser. The cookie notice and Cookie settingsRemembers your cookie choice so every page follows it and the notice is not shown again.Your three answers, the region the notice was shown for, a version number and the time you chose6 monthsRequired
aav_consentCookieThis website, in your browser. The cookie notice and Cookie settingsThe same record under its plain name. It is written instead of __Host-aav_consent only where the page is not served over https.The same record6 monthsRequired
aav_countryCookieThis website’s server. The cookie notice, the first time it loadsHolds the country our content network reports for your connection, so the cookie notice can apply the right default for where you are.A two-letter country code24 hoursRequired
aav_marketCookieThis website’s server. The country and currency pickerRemembers the shipping country you picked, so prices show in your currency.A two-letter country code1 yearRequired
aav-regionBrowser storageThis website, in your browser. The country and currency pickerCarries the country you picked to your other open tabs of this site.The same two-letter country codeUntil you clear this site’s data in your browserRequired
askavet_cart_idCookieThis website’s server. Adding something to your cartIdentifies your cart, so it is still there on the next page and the next visit.The cart’s identifier. Scripts on the page cannot read it30 daysRequired
askavet_cart_presentCookieThis website’s server. Adding something to your cart, and the cart icon in the headerTells the page whether you have a cart at all, so it only asks our server for one when you do.The digit 1 or 0, never the cart itself30 daysRequired
qr_scanner_session_idBrowser storageThis website, in your browser. Scanning an Ask A Vet QR tagLets our service recognise repeat scans from the same device, which is how it limits misuse of a lost pet’s page.A random identifier our service issues30 daysRequired
qr_scanner_session_id_expires_atBrowser storageThis website, in your browser. Scanning an Ask A Vet QR tagThe date after which the identifier above is deleted.A timestamp30 daysRequired
qr_scan:<tag code>Browser storage, this tab onlyThis website, in your browser. Scanning an Ask A Vet QR tagStops one scan being recorded twice when the page is reloaded or reopened with the Back button.The time of the scanUntil the tab is closedRequired
aav-handover-hospital-handoverBrowser storageThis website, in your browser. The Hospital Handover toolKeeps the handover board you are filling in, so a reload does not lose it.What you typed into the board. It is never sent to Ask A VetUntil you clear it in the tool or clear this site’s data in your browserRequired
aav-triage-v1-emergency-triage-questionsBrowser storageThis website, in your browser. The Emergency Triage Questions toolKeeps the triage answers you have entered, so a reload does not lose them.What you typed into the tool. It is never sent to Ask A VetUntil you clear it in the tool or clear this site’s data in your browserRequired
askavet_vwf_plan_v1_vaccination-worming-calendarBrowser storageThis website, in your browser. The Vaccination and Worming Calendar toolKeeps the plan you built for your pet, so you can pick it up later.The plan you entered. It is never sent to Ask A VetUntil you clear it in the tool or clear this site’s data in your browserRequired
askavet-cpr-settings-v2Browser storageThis website, in your browser. The CPR Timer toolRemembers the timer’s settings.Settings only, such as the mode and sounds. No patient detailsUntil you clear this site’s data in your browserRequired
aav-antithrombotic-prefsBrowser storageThis website, in your browser. The Antithrombotic Calculator toolRemembers the units you chose.Settings only. No patient detailsUntil you clear this site’s data in your browserRequired

Services from other companies

These companies’ code runs in your browser on this website. Each one is in the category named beside it. A Required service is always on. Every other service is loaded only while its category is on, except the Google tag, which is described under the table.

Services from other companies used on this website
ServiceCategoryWhat we use it forTheir privacy policy
ShopifyRequiredRuns the store behind this website: product photos are served from its network, the Shop Pay button on the cart page is its code, and checkout happens on its pages.Shopify privacy policy (opens in a new tab)
Cloudflare TurnstileRequiredChecks that the contact form and the newsletter sign-up are being used by a person. It loads only on pages that have one of those forms.Cloudflare privacy policy (opens in a new tab)
Google AnalyticsStatisticsCounts which pages and products are used, so we can fix problems and improve the site.Google privacy policy (opens in a new tab)
Google AdsMarketingMeasures whether our Google adverts lead to visits and orders.Google privacy policy (opens in a new tab)
MetaMarketingMeasures whether our Facebook and Instagram adverts lead to visits and orders.Meta Platforms privacy policy (opens in a new tab)
KlaviyoMarketingConnects what you look at here to the emails you have signed up to receive from us.Klaviyo privacy policy (opens in a new tab)
Fraud BlockerMarketingChecks the clicks on our adverts for fraud.Fraud Blocker privacy policy (opens in a new tab)
ZendeskFunctionalThe support chat that reaches our team.Zendesk privacy policy (opens in a new tab)
Judge.meFunctionalThe customer reviews on our product pages.Judge.me privacy policy (opens in a new tab)

The Google tag is one script for both Google services. It loads on every page of the shop and is told which storage you have allowed (the QR tag pages load none of the services in this table). Until you accept Statistics, its analytics storage is set to denied; until you accept Marketing, its advertising storage, advertising user data and advertising personalisation are set to denied.

When a category is on, the services in it may set cookies of their own. Those cookies are described in each company’s privacy policy, linked in the table.